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Helpdesk Level 1 Jobs in Florida (NOW HIRING)

TrovaSearch

Help Desk Technician- Level 1

Orlando, FL · On-site

$18.75 - $25.25/hr

Position Summary The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are ...

Varsity Tutors

CFA - Level 1 Tutor

Doral, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Coral Gables, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Fort Pierce, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Miramar, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Orlando, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Jacksonville, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Gainesville, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Fort Lauderdale, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Tallahassee, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Sunrise, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Cooper City, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Miami, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Tampa, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Saint Petersburg, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Miami Beach, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Hialeah, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

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All JobsHelpdesk Level 1 JobsHelpdesk Level 1 Jobs in Florida

Helpdesk Level 1 information

See Florida salary details

$9

$17

$25

How much do helpdesk level 1 jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for helpdesk level 1 in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

What is a helpdesk level 1?

Helpdesk Level 1 jobs are entry-level positions in IT support, responsible for providing first-line technical assistance to users experiencing issues with hardware, software, or other computer systems. These professionals typically handle basic troubleshooting, answer user queries, and escalate more complex problems to higher-level support teams. Their main goal is to ensure that technical problems are resolved quickly and efficiently to minimize downtime for users.

What are the key skills and qualifications needed to thrive as a helpdesk level 1 technician?

To thrive as a Helpdesk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and basic networking, typically supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for troubleshooting and documenting issues. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this customer-facing role. These abilities are crucial to efficiently resolve user issues, ensure user satisfaction, and maintain smooth IT operations.

What are some common challenges faced by helpdesk level 1 professionals and how can they be managed?

Helpdesk Level 1 professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical abilities, and efficiently escalating unresolved issues. To manage these challenges, it is helpful to develop strong communication and problem-solving skills, follow clear escalation procedures, and utilize ticketing systems to prioritize and track issues. Building a solid knowledge base and collaborating with more experienced team members can also make it easier to resolve recurring problems and provide consistent support.

What are popular job titles related to Helpdesk Level 1 jobs in Florida?

For Helpdesk Level 1 jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Helpdesk Level 1 jobs in Florida look for?

The top searched job categories for Helpdesk Level 1 jobs in Florida are:

Helpdesk Level 1 jobs near you
Infographic showing various Helpdesk Level 1 job openings in Florida as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $35,985 per year, or $17.3 per hour.

Help Desk Technician (Level 1)

Lake Butler Hospital

Lake Butler, FL • On-site

$18.25 - $24.75/hr

Full-time

Posted 3 days ago

New

Job description

Description

Description

Lake Butler Hospital is a critical access hospital providing 24-hour emergency services, inpatient hospitalization, inpatient short-term rehab, outpatient rehabilitation services, laboratory, and radiology services to Union County and the surrounding counties. We are devoted to providing all members of our community with premier-quality health care in a compassionate and inviting environment.


 We are seeking a customer-focused Help Desk Technician (Level 1) to serve as the first point of contact for internal users requiring technical assistance. This position provides frontline support by diagnosing and resolving basic hardware, software, and connectivity issues, managing IT service requests and tickets, and escalating more complex technical concerns as appropriate. The ideal candidate will possess strong communication and problem-solving skills, an analytical mindset, and a commitment to delivering responsive, professional, and user-focused technical support. 


Essential Duties & Responsibilities

  • First-Line Support: Respond to user requests via phone, email, and chat.
  • Ticket Management: Log, categorize, track, and close technical support tickets.
  • Troubleshooting: Diagnose basic hardware, software, network, and printer issues.
  • Account Provisioning: Handle password resets and unlock user accounts.
  • Remote Assistance: Guide users through step-by-step technical fixes remotely.
  • Escalation: Route complex or unresolved issues to Tier 2 and Tier 3 support.
  • Documentation: Update internal knowledge base articles with common solutions.

Requirements

 Qualifications & Skills

  • Education: High school diploma or equivalent; IT certifications (CompTIA A+, Network+) are a plus.
  • Experience: 0-2 years of experience in tech support, retail tech, or customer service.
  • OS Knowledge: Basic familiarity with Windows 10/11, macOS, and mobile operating systems.
  • Software: Experience with Microsoft 365, Google Workspace, or standard web apps.
  • Soft Skills: Excellent verbal communication, active listening, and strong empathy for users.

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