Help Desk Technician- Level 1
$18.75 - $25.25/hr
Position Summary The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are ...
Help Desk Technician- Level 1
$18.75 - $25.25/hr
Position Summary The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are ...
CS Level 1
Orlando, FL · On-site
$14.50 - $18.75/hr
Responsibilities The CS Level 1 customer support in a high-volume inbound call center environment ... and helpful information. * Issue Resolution: Addresses and resolves customer concerns in a ...
CS Level 1
Orlando, FL · On-site
$14.50 - $18.75/hr
Responsibilities The CS Level 1 customer support in a high-volume inbound call center environment ... and helpful information. * Issue Resolution: Addresses and resolves customer concerns in a ...
CFA - Level 1 Tutor
Sunrise, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Sunrise, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Fort Pierce, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Fort Pierce, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Doral, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Doral, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Tallahassee, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Tallahassee, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Gainesville, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Gainesville, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Hialeah, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Hialeah, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Cooper City, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Cooper City, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Miramar, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Miramar, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Orlando, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Orlando, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Miami, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Miami, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Miami Beach, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Miami Beach, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Tampa, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
CFA - Level 1 Tutor
Tampa, FL · Remote
$18 - $40/hr
... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...
Level 1 Help Desk Technician Location: Boynton Beach, FL Employment Type: Full-Time Reports To: Director of Information Technology Position Overview We are seeking a motivated and customer-focused ...
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Level 1 Help Desk Technician Location: Boynton Beach, FL Employment Type: Full-Time Reports To: Director of Information Technology Position Overview We are seeking a motivated and customer-focused ...
MSR Level 1
Jacksonville, FL · Hybrid
$20.75/hr
Qualifications * High school diploma or GED required. * 1-2 years of recent customer service ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
MSR Level 1
Jacksonville, FL · Hybrid
$20.75/hr
Qualifications * High school diploma or GED required. * 1-2 years of recent customer service ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
MSR Level 1
Jacksonville, FL · Hybrid
$20.75/hr
Qualifications * High school diploma or GED required. * 1-2 years of recent customer service ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
MSR Level 1
Jacksonville, FL · Hybrid
$20.75/hr
Qualifications * High school diploma or GED required. * 1-2 years of recent customer service ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Helpdesk Tier 1
$50K - $60K/yr
We are actively seeking a Level 1 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone. The ideal candidate will possess relevant ...
Helpdesk Tier 1
$50K - $60K/yr
We are actively seeking a Level 1 Helpdesk Support Professional for an immediate opening, focusing on delivering remote client support over the phone. The ideal candidate will possess relevant ...
As a Level 1 Assistant Manager, you'll play a crucial role in maintaining a high-performing ... Help manage and motivate team members to deliver exceptional customer service * Participate in ...
As a Level 1 Assistant Manager, you'll play a crucial role in maintaining a high-performing ... Help manage and motivate team members to deliver exceptional customer service * Participate in ...
Level 1 Assistant Manager
Ocoee, FL · On-site
As a Level 1 Assistant Manager, you'll play a crucial role in maintaining a high-performing ... Help manage and motivate team members to deliver exceptional customer service * Participate in ...
Level 1 Assistant Manager
Ocoee, FL · On-site
As a Level 1 Assistant Manager, you'll play a crucial role in maintaining a high-performing ... Help manage and motivate team members to deliver exceptional customer service * Participate in ...
Helpdesk Level 1 information
See Florida salary details
$9.52 - $10.96
2% of jobs
$10.96 - $12.39
6% of jobs
$12.39 - $13.83
12% of jobs
$14.24 is the 25th percentile. Wages below this are outliers.
$13.83 - $15.27
17% of jobs
The median wage is $16.42 / hr.
$15.27 - $16.71
16% of jobs
$16.71 - $18.14
16% of jobs
$18.86 is the 75th percentile. Wages above this are outliers.
$18.14 - $19.58
12% of jobs
$19.58 - $21.02
7% of jobs
$21.02 - $22.45
6% of jobs
$22.45 - $23.89
3% of jobs
$23.89 - $25.33
2% of jobs
$9
$17
$25
How much do helpdesk level 1 jobs pay per hour?
As of Jul 29, 2026, the average hourly pay for helpdesk level 1 in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.
What are some common challenges faced by Helpdesk Level 1 professionals and how can they be managed?
Helpdesk Level 1 professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical abilities, and efficiently escalating unresolved issues. To manage these challenges, it is helpful to develop strong communication and problem-solving skills, follow clear escalation procedures, and utilize ticketing systems to prioritize and track issues. Building a solid knowledge base and collaborating with more experienced team members can also make it easier to resolve recurring problems and provide consistent support.
What are the key skills and qualifications needed to thrive as a Helpdesk Level 1 technician, and why are they important?
To thrive as a Helpdesk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and basic networking, typically supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for troubleshooting and documenting issues. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this customer-facing role. These abilities are crucial to efficiently resolve user issues, ensure user satisfaction, and maintain smooth IT operations.
What are Helpdesk Level 1 jobs?
Helpdesk Level 1 jobs are entry-level positions in IT support, responsible for providing first-line technical assistance to users experiencing issues with hardware, software, or other computer systems. These professionals typically handle basic troubleshooting, answer user queries, and escalate more complex problems to higher-level support teams. Their main goal is to ensure that technical problems are resolved quickly and efficiently to minimize downtime for users.
What are popular job titles related to Helpdesk Level 1 jobs in Florida? For Helpdesk Level 1 jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Helpdesk Level 1 jobs in Florida look for? The top searched job categories for Helpdesk Level 1 jobs in Florida are:
$18.75 - $25.25/hr
Other
Medical, Dental, Vision, PTO
Re-posted 12 days ago
Job description
Position Summary
The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are documented, resolved, or escalated appropriately. This role suits a technician with some prior support experience who enjoys solving problems and delivering a great client experience.
Job Responsibilities
Answer customer calls and tickets, provide first-level support - password resets, Microsoft 365 / Exchange Online assistance (mailbox issues, license and MFA resets), Active Directory account unlocks, desktop application and Windows 10/11 troubleshooting, printer and peripheral issues, VOIP phone support, and basic server tasks.
Should have an understanding of basic routing, IP addressing, DHCP, DNS, and wireless terms (SSID, AP, 802.1x, etc.). Familiarity with basic telecom concepts is helpful.
Identify, evaluate, and resolve IT-related issues for business customers.
Escalate and coordinate repair and resolution of issues with Level II / III network technicians and engineers as necessary to resolve customer issues.
Maintain ownership of follow-up communication with customers to ensure their satisfaction and the full resolution of their open issues.
Accurately log and document all activity, including time entries, in the PSA to ensure complete records of issues and resolutions for each account.
Assist with new-hire onboarding and offboarding - account provisioning, endpoint setup, and access changes.
Follow documented security procedures and operate within client compliance requirements (e.g., MFA enrollment, endpoint protection, and application allowlisting).
Provide onsite customer support when necessary to resolve issues or assist in onboarding new customer accounts.
Other duties as assigned.
Tools & Environment
Hands-on experience with any of the following is a plus; we will train the right candidate on our stack:
ConnectWise (PSA and RMM)
IT Glue (documentation)
SentinelOne (endpoint protection)
Duo (multi-factor authentication)
ThreatLocker (application allowlisting / zero trust)
Organizational Responsibilities
Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Qualifications
Technical support experience required - 2+ years of experience as a help desk or technical support technician.
Prior MSP (managed service provider) experience a plus.
High school diploma required; some college preferred.
Working understanding of basic networking concepts (IP addressing, DHCP, DNS, wireless).
Desire to assist clients with problem resolution in a courteous, professional manner.
Focused, with great attention to detail.
Ability to function in a fast-paced, client-focused environment.
Ability to travel to local client sites.
Benefits
Health, dental, and vision coverage.
Generous vacation and paid time off (PTO) policy.
The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are documented, resolved, or escalated appropriately. This role suits a technician with some prior support experience who enjoys solving problems and delivering a great client experience.
Job Responsibilities
Answer customer calls and tickets, provide first-level support - password resets, Microsoft 365 / Exchange Online assistance (mailbox issues, license and MFA resets), Active Directory account unlocks, desktop application and Windows 10/11 troubleshooting, printer and peripheral issues, VOIP phone support, and basic server tasks.
Should have an understanding of basic routing, IP addressing, DHCP, DNS, and wireless terms (SSID, AP, 802.1x, etc.). Familiarity with basic telecom concepts is helpful.
Identify, evaluate, and resolve IT-related issues for business customers.
Escalate and coordinate repair and resolution of issues with Level II / III network technicians and engineers as necessary to resolve customer issues.
Maintain ownership of follow-up communication with customers to ensure their satisfaction and the full resolution of their open issues.
Accurately log and document all activity, including time entries, in the PSA to ensure complete records of issues and resolutions for each account.
Assist with new-hire onboarding and offboarding - account provisioning, endpoint setup, and access changes.
Follow documented security procedures and operate within client compliance requirements (e.g., MFA enrollment, endpoint protection, and application allowlisting).
Provide onsite customer support when necessary to resolve issues or assist in onboarding new customer accounts.
Other duties as assigned.
Tools & Environment
Hands-on experience with any of the following is a plus; we will train the right candidate on our stack:
ConnectWise (PSA and RMM)
IT Glue (documentation)
SentinelOne (endpoint protection)
Duo (multi-factor authentication)
ThreatLocker (application allowlisting / zero trust)
Organizational Responsibilities
Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Qualifications
Technical support experience required - 2+ years of experience as a help desk or technical support technician.
Prior MSP (managed service provider) experience a plus.
High school diploma required; some college preferred.
Working understanding of basic networking concepts (IP addressing, DHCP, DNS, wireless).
Desire to assist clients with problem resolution in a courteous, professional manner.
Focused, with great attention to detail.
Ability to function in a fast-paced, client-focused environment.
Ability to travel to local client sites.
Benefits
Health, dental, and vision coverage.
Generous vacation and paid time off (PTO) policy.