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Helpdesk Level 1 Jobs in Florida (NOW HIRING)

TrovaSearch

Help Desk Technician- Level 1

Orlando, FL · On-site

$18.75 - $25.25/hr

Position Summary The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are ...

Margaritaville at Sea

CS Level 1

Orlando, FL · On-site

$14.50 - $18.75/hr

Responsibilities The CS Level 1 customer support in a high-volume inbound call center environment ... and helpful information. * Issue Resolution: Addresses and resolves customer concerns in a ...

Varsity Tutors

CFA - Level 1 Tutor

Sunrise, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Fort Pierce, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Miramar, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Coral Gables, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Doral, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Gainesville, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Tallahassee, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Fort Lauderdale, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Orlando, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Jacksonville, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Cooper City, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Hialeah, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Saint Petersburg, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Miami Beach, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Tampa, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Miami, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

TEKsystems

MSR Level 1

Jacksonville, FL · Hybrid

$20.75/hr

Qualifications * High school diploma or GED required. * 1-2 years of recent customer service ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

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All JobsHelpdesk Level 1 JobsHelpdesk Level 1 Jobs in Florida

Helpdesk Level 1 information

See Florida salary details

$9

$17

$25

How much do helpdesk level 1 jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for helpdesk level 1 in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

What are some common challenges faced by helpdesk level 1 professionals and how can they be managed?

Helpdesk Level 1 professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical abilities, and efficiently escalating unresolved issues. To manage these challenges, it is helpful to develop strong communication and problem-solving skills, follow clear escalation procedures, and utilize ticketing systems to prioritize and track issues. Building a solid knowledge base and collaborating with more experienced team members can also make it easier to resolve recurring problems and provide consistent support.

What are the key skills and qualifications needed to thrive as a helpdesk level 1 technician?

To thrive as a Helpdesk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and basic networking, typically supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for troubleshooting and documenting issues. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this customer-facing role. These abilities are crucial to efficiently resolve user issues, ensure user satisfaction, and maintain smooth IT operations.

What is a helpdesk level 1?

Helpdesk Level 1 jobs are entry-level positions in IT support, responsible for providing first-line technical assistance to users experiencing issues with hardware, software, or other computer systems. These professionals typically handle basic troubleshooting, answer user queries, and escalate more complex problems to higher-level support teams. Their main goal is to ensure that technical problems are resolved quickly and efficiently to minimize downtime for users.
What are popular job titles related to Helpdesk Level 1 jobs in Florida? For Helpdesk Level 1 jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Helpdesk Level 1 jobs in Florida look for? The top searched job categories for Helpdesk Level 1 jobs in Florida are:
Helpdesk Level 1 jobs near you
Infographic showing various Helpdesk Level 1 job openings in Florida as of July 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $35,985 per year, or $17.3 per hour.

Help Desk Technician- Level 1

TrovaSearch

Orlando, FL • On-site

$18.75 - $25.25/hr

Other

Medical, Dental, Vision, PTO

Re-posted 20 days ago

Job description

Position Summary
The Level I Help Desk Technician is the first point of contact for client support requests, providing prompt, courteous first-level technical support and ensuring issues are documented, resolved, or escalated appropriately. This role suits a technician with some prior support experience who enjoys solving problems and delivering a great client experience.
Job Responsibilities
Answer customer calls and tickets, provide first-level support - password resets, Microsoft 365 / Exchange Online assistance (mailbox issues, license and MFA resets), Active Directory account unlocks, desktop application and Windows 10/11 troubleshooting, printer and peripheral issues, VOIP phone support, and basic server tasks.
Should have an understanding of basic routing, IP addressing, DHCP, DNS, and wireless terms (SSID, AP, 802.1x, etc.). Familiarity with basic telecom concepts is helpful.
Identify, evaluate, and resolve IT-related issues for business customers.
Escalate and coordinate repair and resolution of issues with Level II / III network technicians and engineers as necessary to resolve customer issues.
Maintain ownership of follow-up communication with customers to ensure their satisfaction and the full resolution of their open issues.
Accurately log and document all activity, including time entries, in the PSA to ensure complete records of issues and resolutions for each account.
Assist with new-hire onboarding and offboarding - account provisioning, endpoint setup, and access changes.
Follow documented security procedures and operate within client compliance requirements (e.g., MFA enrollment, endpoint protection, and application allowlisting).
Provide onsite customer support when necessary to resolve issues or assist in onboarding new customer accounts.
Other duties as assigned.
Tools & Environment
Hands-on experience with any of the following is a plus; we will train the right candidate on our stack:
ConnectWise (PSA and RMM)
IT Glue (documentation)
SentinelOne (endpoint protection)
Duo (multi-factor authentication)
ThreatLocker (application allowlisting / zero trust)
Organizational Responsibilities
Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety, and a high-reliability organization; behavior supports the organization's core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Qualifications
Technical support experience required - 2+ years of experience as a help desk or technical support technician.
Prior MSP (managed service provider) experience a plus.
High school diploma required; some college preferred.
Working understanding of basic networking concepts (IP addressing, DHCP, DNS, wireless).
Desire to assist clients with problem resolution in a courteous, professional manner.
Focused, with great attention to detail.
Ability to function in a fast-paced, client-focused environment.
Ability to travel to local client sites.
Benefits
Health, dental, and vision coverage.
Generous vacation and paid time off (PTO) policy.

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