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Helpdesk Level 1 Jobs in Florida (NOW HIRING)

Pinnacle Home Care

Help Desk Level 1

Oldsmar, FL · On-site

$18.75 - $25.75/hr

Provide first-level technical support for common IT issues related to desktops, laptops, printers ... Personalized, One-on-One Care: Help patients heal and regain their independence by delivering ...

New

Varsity Tutors

CFA - Level 1 Tutor

Sunrise, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Cooper City, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Tallahassee, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Jacksonville, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Coral Gables, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Tampa, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Miami Beach, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Saint Petersburg, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Gainesville, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Hialeah, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Fort Pierce, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Doral, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Miramar, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Miami, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Orlando, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

Varsity Tutors

CFA - Level 1 Tutor

Fort Lauderdale, FL · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... helping you save prep time and focus on impactful teaching. * We handle the logistics--you just ...

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Helpdesk Level 1 information

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$17

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How much do helpdesk level 1 jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for helpdesk level 1 in Florida is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.42 per hour, depending on experience, location, and employer.

What is a helpdesk level 1?

Helpdesk Level 1 jobs are entry-level positions in IT support, responsible for providing first-line technical assistance to users experiencing issues with hardware, software, or other computer systems. These professionals typically handle basic troubleshooting, answer user queries, and escalate more complex problems to higher-level support teams. Their main goal is to ensure that technical problems are resolved quickly and efficiently to minimize downtime for users.

What are the key skills and qualifications needed to thrive as a helpdesk level 1 technician?

To thrive as a Helpdesk Level 1 technician, you need foundational knowledge of computer hardware, operating systems, and basic networking, typically supported by a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential for troubleshooting and documenting issues. Strong communication, patience, and problem-solving skills set exceptional candidates apart in this customer-facing role. These abilities are crucial to efficiently resolve user issues, ensure user satisfaction, and maintain smooth IT operations.

What are some common challenges faced by helpdesk level 1 professionals and how can they be managed?

Helpdesk Level 1 professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical abilities, and efficiently escalating unresolved issues. To manage these challenges, it is helpful to develop strong communication and problem-solving skills, follow clear escalation procedures, and utilize ticketing systems to prioritize and track issues. Building a solid knowledge base and collaborating with more experienced team members can also make it easier to resolve recurring problems and provide consistent support.

What are popular job titles related to Helpdesk Level 1 jobs in Florida?

For Helpdesk Level 1 jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Helpdesk Level 1 jobs in Florida look for?

The top searched job categories for Helpdesk Level 1 jobs in Florida are:

Helpdesk Level 1 jobs near you
Infographic showing various Helpdesk Level 1 job openings in Florida as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $35,985 per year, or $17.3 per hour.

Help Desk Level 1

Oldsmar, FL • On-site

Pinnacle Home Care
Health and Personal Care Stores • 501 - 1,000 employees
Learn more about Pinnacle Home Careexternal

$18.75 - $25.75/hr

Full-time

Posted 2 days ago

New

Job description


Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most – at home.


Pinnacle Home Care, Florida’s largest Medicare certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Help Desk Specialist Level I to join our award-winning team.


Key Responsibilities

  • Respond promptly to user inquiries and support requests via phone, email, or in-person.
  • Provide first-level technical support for common IT issues related to desktops, laptops, printers, and mobile devices.
  • Provide first-level technical support for core applications and systems.
  • Document all support requests and resolutions in the IT service management system.
  • Follow standard procedures for troubleshooting and escalating unresolved issues to higher-level support personnel.
  • Assist in setting up new user accounts and hardware under direction from senior staff.
  • Support basic software installations and updates on end-user devices.
  • Maintain and update IT documentation related to troubleshooting and support procedures.
  • Educate users on basic IT policies, password management, and best practices.
  • Maintain a courteous and professional demeanor when assisting users.
  • Participate in training sessions and team meetings to improve technical skills and service delivery.




Benefits:

Why Choose Pinnacle?

  • Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
  • Growth & Stability: Over two decades as Florida’s largest independent home health agency.
  • Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
  • Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
  • Recognized Excellence: Ranked as a USA Today Top Workplace.
  • Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
  • Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.


Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.


Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!


Requirements:

Qualifications

  • 1–2 years of IT or Help Desk experience preferred.
  • Basic knowledge of Microsoft Windows, Office 365, and general desktop support.
  • Strong customer service and communication skills.
  • Ability to follow documented procedures and escalate issues when appropriate.
  • Willingness to learn and grow in a fast-paced IT environment.
  • High school diploma or equivalent required; technical certifications or coursework (e.g., CompTIA A+, ITIL Foundation) a plus.
  • Healthcare IT experience is a plus but not req


Pinnacle Home Care logo

About Pinnacle Home Care

Sourced by ZipRecruiter

Pinnacle Home Care is a Medicare Certified and Florida Licensed full-service clinically owned and operated health care company, led by professionals who are passionate about delivering Exceptional Outcomes and quality care Beyond Expectation to patients, referral partners, staff and the communities that we serve. At Pinnacle Home Care we believe in Exceptional Outcomes which is why our patients receive exceptional customized home care services in the comfort of their home.

Industry

Health and personal care stores

Company size

501 - 1,000 Employees

Headquarters location

Oldsmar, FL, US

Year founded

2003

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