Provide advanced troubleshooting and technical support for hardware, software, and network issues. * Develop and maintain help desk documentation, procedures, and knowledge base articles. * Train and ...
Provide advanced troubleshooting and technical support for hardware, software, and network issues. * Develop and maintain help desk documentation, procedures, and knowledge base articles. * Train and ...
Help Desk Lead
Miami, FL · On-site
... network issues. • Develop and maintain help desk documentation, procedures, and knowledge base articles. • Train and mentor help desk staff to improve technical skills and customer service. • ...
Help Desk Lead
Miami, FL · On-site
... network issues. • Develop and maintain help desk documentation, procedures, and knowledge base articles. • Train and mentor help desk staff to improve technical skills and customer service. • ...
... Network related issues. - Knowledge of Office 365 Suite. Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Jacksonville FL Jobs, Help Desk Technician, Desktop ...
... Network related issues. - Knowledge of Office 365 Suite. Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Jacksonville FL Jobs, Help Desk Technician, Desktop ...
Help Desk Specialist
Hialeah, FL · On-site
Help Desk Specialist One of our clients located in Hialeah, FL is searching for a Help Desk ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...
Help Desk Specialist
Hialeah, FL · On-site
Help Desk Specialist One of our clients located in Hialeah, FL is searching for a Help Desk ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...
Help Desk Specialist
Hialeah, FL · On-site
Help Desk Specialist One of our clients located in Hialeah, FL is searching for a Help Desk ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...
Help Desk Specialist
Hialeah, FL · On-site
Help Desk Specialist One of our clients located in Hialeah, FL is searching for a Help Desk ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...
Help Desk Specialist
Hialeah, FL · On-site
The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...
Help Desk Specialist
Hialeah, FL · On-site
The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...
Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... Networking fundamentals: routing, switching, IP addressing, DHCP, DNS, VLANs, and wireless (SSID ...
Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... Networking fundamentals: routing, switching, IP addressing, DHCP, DNS, VLANs, and wireless (SSID ...
Help Desk Specialist
Hialeah, FL · On-site
The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...
Help Desk Specialist
Hialeah, FL · On-site
The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...
Providing Help Desk support to resolve hardware and software issues for end-users * Developing and ... Possess at least two years of experience with computer hardware, networking, printers, peripherals ...
Quick apply
Providing Help Desk support to resolve hardware and software issues for end-users * Developing and ... Possess at least two years of experience with computer hardware, networking, printers, peripherals ...
Help Desk Specialist
Miami, FL · On-site
Help Desk Specialist Duration: 12 Months Locations: Miami, FL 33131 Help Desk Specialist / IT ... Experience with Windows, macOS, and Linux troubleshooting Knowledge of networking (DNS, DHCP, VPN ...
Help Desk Specialist
Miami, FL · On-site
Help Desk Specialist Duration: 12 Months Locations: Miami, FL 33131 Help Desk Specialist / IT ... Experience with Windows, macOS, and Linux troubleshooting Knowledge of networking (DNS, DHCP, VPN ...
Help Desk Technician
$19 - $25.50/hr
As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical ... Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
Quick apply
Help Desk Technician
$19 - $25.50/hr
As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical ... Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
Help Desk Specialist
Saint Petersburg, FL · On-site
Description: As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for ... with office network troubleshooting under the guidance of senior IT staff. · Provide basic ...
Quick apply
Help Desk Specialist
Saint Petersburg, FL · On-site
Description: As a Help Desk Specialist at Ardoor HQ, you will be the first line of support for ... with office network troubleshooting under the guidance of senior IT staff. · Provide basic ...
Help Desk Analyst
Boca Raton, FL · On-site
$19.50 - $26.50/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Boca Raton, FL · On-site
$19.50 - $26.50/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$19.25 - $26.25/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$19.25 - $26.25/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Fort Lauderdale, FL · On-site
$19.50 - $26.75/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Fort Lauderdale, FL · On-site
$19.50 - $26.75/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$19.50 - $26.75/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
$19.50 - $26.75/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
West Palm Beach, FL · On-site
$19.75 - $27/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
West Palm Beach, FL · On-site
$19.75 - $27/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Lakeland, FL · On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Lakeland, FL · On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Jacksonville, FL · On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Jacksonville, FL · On-site
$19 - $26/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Gainesville, FL · On-site
$18.50 - $25.50/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Help Desk Analyst
Gainesville, FL · On-site
$18.50 - $25.50/hr
The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...
Network Help Desk information
See Florida salary details
$7.72 - $9.28
4% of jobs
$9.28 - $10.83
4% of jobs
$10.83 - $12.38
9% of jobs
$13.06 is the 25th percentile. Wages below this are outliers.
$12.38 - $13.93
17% of jobs
The median wage is $15.04 / hr.
$13.93 - $15.48
22% of jobs
$16.95 is the 75th percentile. Wages above this are outliers.
$15.48 - $17.03
20% of jobs
$17.03 - $18.58
15% of jobs
$18.58 - $20.14
3% of jobs
$20.14 - $21.69
6% of jobs
$21.69 - $23.24
0% of jobs
$23.24 - $24.79
0% of jobs
$7
$15
$24
How much do network help desk jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for network help desk in Florida is $15.58, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a network help desk professional?
To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.
What is the difference between Network Help Desk vs Technical Support Specialist?
| Aspect | Network Help Desk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA Network+, Cisco CCNA | CompTIA A+, Microsoft Certified |
| Work Environment | Help desk, IT support centers, corporate networks | Customer service, software/hardware troubleshooting |
| Employer & Industry | IT departments, managed service providers | Tech companies, retail, healthcare |
Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.
What is a network help desk professional?
Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.
What are some common challenges faced by network help desk professionals, and how can they be managed effectively?
Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.
What are popular job titles related to Network Help Desk jobs in Florida? For Network Help Desk jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Network Help Desk jobs in Florida look for? The top searched job categories for Network Help Desk jobs in Florida are:
Full-time
Re-posted 4 days ago
Job description
Location: Miami, FL, 33101
CLEARANCE: TS/SCI
Job Description
We are seeking a highly motivated and experienced Help Desk Lead to join our IT team in Miami, FL. The ideal candidate will be responsible for overseeing the daily operations of the help desk, ensuring timely and effective resolution of technical issues, and providing leadership and guidance to the help desk team.
Key Responsibilities- Lead and manage the help desk team to deliver exceptional technical support to end-users.
- Coordinate and prioritize help desk tickets to ensure timely resolution.
- Provide advanced troubleshooting and technical support for hardware, software, and network issues.
- Develop and maintain help desk documentation, procedures, and knowledge base articles.
- Train and mentor help desk staff to improve technical skills and customer service.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Monitor help desk performance metrics and generate reports for management.
- Assist in the implementation of new IT systems and upgrades.
- Proven experience in a help desk or technical support role, with at least 2 years in a leadership position.
- Strong knowledge of Windows and Mac operating systems, networking, and common business applications.
- Excellent problem-solving and communication skills.
- Ability to manage multiple priorities and lead a team in a fast-paced environment.
- Experience with help desk ticketing systems and remote support tools.
- Relevant certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
If you are passionate about technology and leadership, and want to make a difference in a dynamic IT environment, please submit your resume and cover letter for consideration.
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