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Remote Google It Help Desk Jobs in Florida (NOW HIRING)

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Education: Bachelor's degree in information technology or equivalent experience. Clearance:

Revel Staffing

IT Support Supervisor

Tampa, FL · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... The IT Support Supervisor will help ensure employees are prepared to use business and clinical ...

Spearmint Energy

Corporate IT Administrator

Miami, FL · On-site +1

Role: Corporate IT Administrator Location: Miami, Florida Apply: www.spearmintenergy.com / joinus ... Act as the internal escalation point between employees and the MSP helpdesk, including remote ...

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Remote Google It Help Desk information

What is a remote Google IT help desk?

A Remote Google IT Help Desk is a support service that provides technical assistance to users, primarily with Google products and general IT issues, from a remote location. Professionals in this role help troubleshoot problems, guide users through software installations, and resolve connectivity or account issues via phone, email, or chat. This job often supports both internal company staff and external customers, ensuring smooth operation of IT systems without the need for in-person support.

What does a remote Google IT help desk professional do?

As a Remote Google IT Help Desk professional, you'll frequently collaborate with both your IT team and end-users through digital channels such as email, chat, video conferencing, and ticketing systems. Effective communication is key, as you'll troubleshoot technical issues, provide guidance, and escalate complex problems when needed. You'll often participate in virtual meetings to discuss recurring issues or share updates, and you may also document solutions in shared knowledge bases for team-wide benefit. This collaborative approach ensures timely and effective support for users while fostering a supportive remote work environment.

What skills and qualifications are needed to thrive as a remote Google IT help desk professional?

To thrive as a Remote Google IT Help Desk professional, you need a solid understanding of computer hardware, networking, troubleshooting, and customer support, often supported by a certification like the Google IT Support Professional Certificate. Familiarity with remote desktop tools, ticketing systems, and Google Workspace (formerly G Suite) is typically required. Strong communication, patience, and problem-solving skills help you deliver effective technical support and build trust with users remotely. These skills and qualities are essential for efficiently resolving IT issues and ensuring seamless technology operations for distributed teams.

What is the difference between Remote Google It Help Desk vs Remote Microsoft Support Specialist?

AspectRemote Google It Help DeskRemote Microsoft Support Specialist
CertificationsGoogle IT Support Professional Certificate, CompTIA A+Microsoft Certified: Modern Desktop Administrator, CompTIA A+
Work EnvironmentRemote, tech support for Google products and servicesRemote, support for Microsoft Windows, Office, and Azure
Industry UsageTech companies, educational institutions, enterprise supportBusiness, enterprise, and corporate IT support

The Remote Google It Help Desk primarily focuses on supporting Google products and services, requiring certifications like the Google IT Support Professional Certificate. In contrast, the Remote Microsoft Support Specialist handles issues related to Microsoft technologies, often requiring Microsoft certifications. Both roles are remote, involve technical troubleshooting, and are common in IT support environments. The main difference lies in the specific platforms and certifications involved, catering to different employer needs and client bases.

What are the most commonly searched types of Google It Help Desk jobs in Florida?

The most popular types of Google It Help Desk jobs in Florida are:

What are popular job titles related to Remote Google It Help Desk jobs in Florida?

For Remote Google It Help Desk jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Google It Help Desk jobs in Florida look for?

The top searched job categories for Remote Google It Help Desk jobs in Florida are:

What cities in Florida are hiring for Remote Google It Help Desk jobs?

Cities in Florida with the most Remote Google It Help Desk job openings:

Remote Google It Help Desk jobs near you
Infographic showing various Remote Google It Help Desk job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

IT Help Desk Coordinator (Bilingual)

Titan Technologies

Tallahassee, FL • On-site, Remote

Full-time

Posted 6 days ago

Job description

** SEEKING BILINGUAL, TEMPORARY HELP DESK COORDINATORS **
TelaForce, a Titan Technologies company, is seeking *temporary* bilingual Help Desk Coordinators to provide Tier 1 Technical Support and Customer Service Support in support of our Call Center operations. In this exciting role, you will support a variety of users and must demonstrate abilities required for excellent Help Desk support including impeccable customer service skills, technical savviness and a strong aptitude for multitasking. Candidates must be willing to work flexible hours that may include weekends (8:00 am-4:30 pm CT), weekdays (6:00 am-8:00 pm CT) or holidays (as needed). This is a temporary position with full-time hours. All candidates must have the ability to work remotely so you must have dependable high-speed internet, a reliable computer (Windows PC or Mac OS only) with the latest updates and anti-virus/anti-spyware software, a headset with microphone that will connect to your computer, and a quiet area free from distractions where you can take calls.
Duties & Responsibilities:
Under general supervision, you will provide Technical Support and Customer Service support to an end-user community supporting all applications, software and processes utilized by our clients. This includes but is not limited to hardware/software issues, browser troubleshooting and navigation, and answering customer program questions. You will provide support to identify customer needs, clarify information, research and provide solutions and/or alternatives to customer issues. All Help Desk Coordinators will address incidents and respond to users in accordance with agreed-upon procedures and Service Levels. You will interface with multiple levels of users, customers, supervisors, and management staff.
  • Receive client queries from multiple customers via phone, chat, e-mail or via web-enabled access.
  • Log incidents and service requests into the ticket-tracking system.
  • Collect information regarding the incident or service request and document details of the issue/question and troubleshooting steps performed into the ticket-tracking system.
  • Provide troubleshooting and resolution via phone, chat, e-mail or remote connectivity tools (when applicable).
  • Respond to inquiries, provide excellent customer service, and provide general information via phone, chat or e-mail regarding customer specific systems and criteria.
  • Resolve incidents or service requests immediately or by escalating it to the appropriate support staff or service group when necessary.
  • Track the incident or service request activity to maximize timely completion.
  • Follow-up with clients to ascertain job satisfaction verbally or through e-mail.
  • Train new Help Desk Coordinators when needed.
  • Reference all provided work instructions or knowledgebase articles to troubleshoot client incidents or service requests and may create new articles/work instructions upon request.
  • Meet and maintain internal performance targets and customer service level targets as identified by customer agreements and/or management.
  • Perform routine tasks and new assignments as assigned by the Contract Team Leads, Call Center Supervisors, or management.
  • Adhere to all customer, company, and departmental policies.

Required:
  • Proficient experience using Windows 7, 8, 10 and Microsoft Office products
  • Proficient experience using & configuring web browsers and managing browser plug-ins
  • Ability to pass employment background check and drug-screening
  • Ability to pass Level 2 background check
  • Bilingual in English and Spanish

Preferred:
  • 1+ year of prior Call Center/Help Desk experience
  • 1+ year of prior PC technical experience and/or training
  • Ability to type 45 WPM (test yourself at typingtest.com)

Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service Disabled Veteran Owned Business.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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