Remote Google It Help Desk Jobs in Boca Raton, FL

Launch Potato is the discovery and conversion company. We reach tens of millions of people monthly at the moment of discovery, guide them through intent, and convert it into real outcomes across category-leading consumer brands in finance, travel, entertainment, and rewards. At our core we are a technology and data company. We are profitable, bootstrapped, and growing, with a global remote-first team across 18 countries and a Delray Beach, Florida HQ.

This is a greenfield build. You will stand up, centralize, and own Launch Potato's internal IT function, and you will decide the operating model the company scales around. The upside is rare: full ownership, direct line to senior leadership, and the chance to design the systems a 200-person global company.

Here is the trade, stated plainly. We are lean and we move fast. You will not inherit mature processes or a large team to delegate to. You will assess an ambiguous environment, set priorities yourself, and personally drive implementation, not just define strategy. The people who do well here turn that ambiguity into leverage.

• Real ownership. You own the function end to end: Google Workspace, identity and access, employee lifecycle, SaaS, assets, vendors, procurement, budgeting, and compliance support. Not a slice of it.
• Executive visibility. You partner directly with the founders and senior leaders and take administrative IT load off their plate. Your recommendations get heard and acted on.
• Build, do not maintain. You define the standards, controls, and documentation from the ground up and set the roadmap for systems, vendors, and future staffing.
• Compliance that matters. You help advance our SOC 2 Type II work and build the foundation for future SOX-readiness, shaping how the company governs risk as it grows.

• Hands-on, company-wide ownership of Google Workspace as an organizational platform: user lifecycle, org structure, admin roles, security controls, audit logs, application access, and third-party integrations. Not end-user support alone.
• Experience building or leading Corporate IT, Business Technology, Workplace Technology, or IT Operations inside a startup, scale-up, or similarly fast-moving company where systems and documentation were still being built.
• End-to-end ownership of onboarding, role changes, and offboarding across the HRIS, Google Workspace, identity platforms, endpoint tools, and core SaaS.
• Strong identity and access management: SSO, SAML, SCIM, MFA, role-based access, least privilege, and privileged-access governance.
• Experience creating scalable processes, controls, policies, and documentation that support SOC 2 Type II, SOX-readiness, or comparable audit requirements.
• Ownership of vendors, contracts, renewals, licensing, utilization, hardware and software procurement, departmental budgeting, and forecasting.
• Full-lifecycle device and asset management: procurement, provisioning, inventory, assignment, recovery, replacement, and retirement.
• The judgment to evaluate integration and automation opportunities across HRIS, identity, Google Workspace, and SaaS.
• Strong executive communication, project management, prioritization, and the ability to build trust across teams.
• The ability to operate independently, create structure in ambiguity, and stay close to execution without a large internal team.
• Background in AdTech, digital media, SaaS, digital publishing, ecommerce, fintech, healthtech, or a broader technology company.

• BambooHR or comparable HRIS administration and integration.
• Kandji, Intune, or comparable endpoint management.
• Okta or another identity provider.
• Google Vault, retention, eDiscovery, DLP, or advanced Workspace security.
• Direct SOC 2 Type II readiness, remediation, evidence collection, and recurring control operation.
• SOX, ITGC, pre-IPO, or public-company controls experience.
• SaaS-management, identity-governance, vendor-management, or license-optimization platforms.
• Governing company AI tools: access, security, privacy, licensing, utilization, and cost.
• ITIL certification or practical IT service-management experience.
• Supporting a distributed workforce across Apple, Windows, and mobile.
• Interest in eventually hiring and developing an internal IT team while staying close to execution.

You will build, centralize, and own Launch Potato's internal IT function. You will assess the current environment and establish a scalable operating model across Google Workspace, identity and access, employee lifecycle, SaaS, assets, vendors, procurement, licensing, budgeting, forecasting, and compliance support.

You will work shoulder to shoulder with HR, Accounting, Security, Engineering, and senior leadership to automate onboarding and offboarding, tighten access governance, strengthen controls, cut unnecessary spend, and create clear accountability across the company's technology environment. You will identify risks, make practical recommendations, and drive the implementation yourself.

• A scalable internal IT operating model with documented ownership, policies, workflows, service expectations, and escalation paths.
• Google Workspace running as a well-governed company platform: appropriate admin roles, security controls, audit visibility, and access standards.
• Standardized, automated onboarding, internal changes, and offboarding across HRIS, Google Workspace, identity, endpoint management, and core SaaS.
• Role-based access, least-privilege standards, privileged-access controls, approval workflows, and recurring access reviews in place.
• A complete, accurate inventory of applications, users, admins, devices, assets, licenses, vendors, contracts, and system owners.
• Consistent processes for hardware and software procurement, provisioning, assignment, recovery, replacement, renewal, and retirement.
• Vendor relationships, renewals, purchasing, licensing, utilization, budgeting, and forecasting under clear ownership.
• Better visibility into technology spend, with fewer unused licenses, redundant apps, and avoidable vendor costs.
• The controls, audit trails, and evidence processes that support SOC 2 Type II and future SOX-readiness.
• Meaningfully less administrative IT load on founders and senior leaders.
• A faster, more consistent employee experience across access, onboarding, support, and offboarding.
• A longer-term IT roadmap covering systems, vendors, controls, staffing, and investment.

• Want a large team to delegate to on day one.
• Prefer to set strategy and hand off the build.
• Need mature systems, runbooks, and clear precedent already in place.
• Are looking for a pure people-management or help-desk leadership role.

This is a hybrid-eligible role based out of our Delray Beach, Florida office. Candidates must live within reasonable commuting distance and work onsite as required.

We set base salary to market rates for the nearest major metro, calibrated to Launch Potato's Levels Framework. Your package includes base salary, a profit-sharing bonus, and competitive benefits. We are performance-driven, so future increases follow company and personal performance rather than annual cost-of-living adjustments.