Remote Google It Help Desk Jobs in Boca Raton, FL

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We are seeking a strategic and execution-focused Lead Product Manager to drive product management initiatives across IT Infrastructure, with a specific focus on Google Cloud Platform and Microsoft Azure Cloud capabilities, infrastructure modernization, cloud onboarding and migrations, platform reliability, automation, security alignment, and technology lifecycle management.
This role is responsible for conceiving, developing, delivering, and managing cloud infrastructure products and capabilities used across Humana. The Lead Product Manager - Technical oversees all phases of the product lifecycle, from design conception through delivery, adoption, optimization, ongoing support, and lifecycle management. This role works on problems of diverse scope and complexity ranging from moderate to substantial and requires the ability to translate complex cloud, infrastructure, security, operational, and business needs into scalable, secure, compliant, and business-aligned technology solutions.
The ideal candidate is a strong cross-functional leader who partners closely with cloud engineering, Google Cloud platform teams, Azure platform teams, infrastructure engineering, network, compute, storage, cybersecurity, enterprise architecture, operations, ServiceNow, Application Portfolio Management, Technology Lifecycle Management, governance, compliance, application teams, and vendor partners.
This role will help ensure cloud infrastructure products remain current, reliable, secure, cost-conscious, supportable, observable, and aligned to Humana Technology standards. The role is expected to bring product discipline, structure, influence, and technical fluency to advance cloud modernization, reduce technical debt, improve platform adoption, and deliver measurable business value through Google Cloud and Azure Cloud capabilities.

Role is work-from-home and aligned to one of the following IT Hub cities: Louisville, Dallas/Frisco, Washington/Arlington Metro, Nashville, Fort Lauderdale or Tampa, and Atlanta.

The Lead Product Manager advises leaders and stakeholders on matters of significance and helps develop functional strategies related to cloud infrastructure products, cloud onboarding, platform lifecycle, modernization, technical debt remediation, automation, operational readiness, and governance.

This role exercises independent judgment and decision-making on complex issues related to product strategy, cloud delivery, platform dependencies, governance requirements, security controls, risks, dependencies, and related tasks. In addition, this role provides leadership, training, and support to Delivery Leads and Cloud Engineers who provision cloud, database, and network security infrastructure provisioning across the enterprise.

Key Responsibilities

Product Strategy, Roadmap, and Lifecycle Management

• Establish and lead the product vision, strategy, and roadmap for legacy cloud migrations, new cloud infrastructure provisioning, and associated IT infrastructure capabilities.
• Manage infrastructure product capabilities across cloud onboarding, cloud landing zones, tenant enablement, identity and access patterns, compute, storage, networking, Kubernetes, automation, monitoring, observability, resilience, backup, disaster recovery, and platform lifecycle management.
• Oversee and manage all phases of the cloud infrastructure product lifecycle, from concept and discovery through design, build, delivery, implementation, adoption, optimization, and retirement.
• Translate infrastructure, engineering, operational, security, architecture, and governance needs into clear product capabilities, deliverables, user stories, acceptance criteria, and measurable outcomes.
• Prioritize initiatives across Google Cloud, Azure Cloud, cloud platform services, infrastructure automation, ServiceNow workflows, lifecycle governance, technical debt remediation, and modernization programs to maximize business value and reduce enterprise risk.
• Ensure product roadmaps align with Humana Technology standards, enterprise architecture direction, cybersecurity requirements, compliance expectations, operational support models, and business objectives.

Cloud Onboarding, Tenant Enablement, and Platform Adoption

• Lead and improve on existing End-to-End cloud onboarding and migration processes for application and business technology teams adopting Google Cloud and Azure Cloud services.
• Partner with stakeholders to ensure application teams complete required infrastructure onboarding activities, including provisioning requirements, architecture documentation and approvals, deployment planning, resiliency and disaster recovery requirements, and access considerations.
• Support planning for cloud onboarding activities, including cloud intake, application-specific distribution lists, access groups, resource build sheets, resource limit requirements, architecture review, security review, tenant provisioning, resource access, database intake, and network security requests.
• Collaborate with enterprise architecture, platform engineering, security, and governance teams to ensure cloud onboarding follows approved design patterns and technology standards.
• Promote adoption of approved cloud design patterns, reference architectures, reusable onboarding processes, and standardized deployment practices.
• Help identify/escalate/resolve onboarding friction points across Google Cloud and Azure Cloud, including access delays, environment readiness, CI/CD readiness, network connectivity, security review dependencies, and operational handoff gaps.

Infrastructure Modernization and Platform Reliability

• Partner with infrastructure engineering and cloud operations teams to design, build, implement, and support modern cloud infrastructure products and platforms.
• Support modernization efforts involving Google Cloud, Azure Cloud, virtual machines, managed compute, containers, Kubernetes, storage, networking, application hosting, observability, automation, and resilient architecture patterns.
• Translate infrastructure needs into product requirements, including capacity planning, environment readiness, access management, deployment dependencies, monitoring, alerting, disaster recovery, resilience, and service availability.
• Drive improvements in platform reliability, scalability, performance, security, maintainability, and operational sustainability.
• Identify opportunities to automate cloud infrastructure provisioning, reduce manual effort, improve standardization, and accelerate delivery of cloud infrastructure services.
• Support cost-conscious cloud practices, including resource usage monitoring, tagging, cost allocation, rightsizing, lifecycle management, and reduction of unsupported or underutilized cloud assets.

Stakeholder Communication and Change Management

• Lead cross-functional communication to ensure alignment on cloud infrastructure priorities, timelines, scope, dependencies, risks, and outcomes.
• Support change management efforts, including stakeholder readiness, training, documentation, adoption strategies, release communications, and operational transition planning.
• Act as an advocate for cloud consumers, infrastructure users, engineering teams, operations teams, application owners, governance stakeholders, and enterprise technology partners.
• Advise stakeholders and leadership on product trade-offs, delivery risks, technical constraints, lifecycle exposure, cloud platform dependencies, infrastructure dependencies, and recommended courses of action.
• Communicate outcomes, risks, trade-offs, value realization, and roadmap progress to senior leaders and stakeholders.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Healthcare Administration, or a related field, or equivalent experience.
• 8 or more years of technical, product management, infrastructure, IT delivery, cloud technology, technology operations, or related experience.
• 3 or more years specifically related to cloud infrastructure migration product and program management
• 2 or more years of project, program, product, or cross-functional leadership experience.
• Experience working with cross-functional teams, including cloud engineering, Google Cloud teams, Azure Cloud teams, infrastructure engineering, network, compute, storage, operations, architecture, cybersecurity, compliance, governance, analytics, and vendor partners.
• Proven ability to translate complex cloud, infrastructure, operational, governance, and technical needs into scalable technology solutions and prioritized product deliverables.
• Experience creating, prioritizing, and managing product roadmaps, backlogs, features, user stories, acceptance criteria, and release plans.
• Experience applying Agile frameworks to deliver large-scale technology products in a complex enterprise environment.
• Understanding of cloud infrastructure concepts, including compute, storage, networking, identity and access management, monitoring, logging, automation, disaster recovery, and platform reliability.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Ability to exercise independent judgment and decision-making on complex issues with minimal supervision.
• Strong communication skills with the ability to influence stakeholders, align teams, and communicate effectively with technical and non-technical audiences.
• Candidate should bring either:
  • Strong subject matter expertise in Google Cloud, Azure Cloud, IT Infrastructure, technology lifecycle management, technical debt remediation, cloud operations, and enterprise technology governance; or
  • Strong product management expertise, technical fluency, and a product mindset for delivery of complex enterprise cloud infrastructure products.

Preferred Qualifications

• Experience in cloud infrastructure product management, Google Cloud Platform, Microsoft Azure Cloud, infrastructure engineering, cloud operations, platform engineering, or technology operations.
• Familiarity with Azure Cloud modernization and onboarding processes, including cloud design patterns, resource build sheets, tenant provisioning, access requests, architecture review, security review, and deployment readiness.
• Familiarity with Google Cloud capabilities such as projects, folders, organizations, IAM, VPC networking, compute, storage, Kubernetes, logging, monitoring, and cloud-native platform services.
• Familiarity with Azure capabilities such as subscriptions, resource groups, Azure Kubernetes Service, virtual networks, managed identities, Azure Policy, compute, storage, monitoring, and cloud-native platform services.
• Experience with Technology Lifecycle Management, end-of-life remediation, technical debt governance, application portfolio management, configuration management, ServiceNow, and decommissioning processes.
• Experience with infrastructure modernization, cloud-enabled platforms, automation, application hosting, disaster recovery, platform reliability, operational resilience, and cloud cost optimization.
• Experience demonstrating business impact, operational value, risk reduction, compliance improvement, and return on investment for technology product initiatives.
• Knowledge of cybersecurity, technology standards, audit requirements, infrastructure governance, cloud governance, and enterprise risk management.
• Experience working within a Scaled Agile Framework or Agile Release Train structure.
• MBA, advanced degree, or relevant product, Agile, Google Cloud, Azure, infrastructure, ITIL, ServiceNow, or technology certification

This role requires the ability to manage products that involve Google Cloud, Azure Cloud, infrastructure capabilities, platform services, lifecycle governance, technical debt remediation, automation, cloud onboarding, and technology operations. The Lead Product Manager is expected to understand product delivery, cloud infrastructure dependencies, Agile execution, operational impacts, technology standards, governance requirements, security considerations, platform reliability, and value realization across complex enterprise environments.

Interview Format:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

#LI-Remote

Social Security Task

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Limited Geography Remote - This is a remote position but located within a specific geography.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is...