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Evening Msp Help Desk Jobs in Boca Raton, FL (NOW HIRING)

TGI Office Automation, Inc.

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Support end-users in a help desk and on-site environment, resolving hardware/software issues ... MUST have (MSP) experience. * IT Support relating to technical issues involving Microsoft's core ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Support end-users in a help desk and on-site environment, resolving hardware/software issues ... MUST have (MSP) experience. * IT Support relating to technical issues involving Microsoft's core ...

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Evening Msp Help Desk information

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How much do evening msp help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for evening msp help desk in Boca Raton, FL is $19.78, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.92 per hour, depending on experience, location, and employer.

What is an evening MSP help desk?

Evening MSP Help Desk jobs involve providing technical support and troubleshooting services for clients of a Managed Service Provider (MSP) during evening hours. Professionals in these roles assist with resolving IT issues, answering user queries, and ensuring system uptime outside of standard business hours. They typically handle remote support via phone, email, or ticketing systems and may escalate more complex problems to higher-level technicians. This position is ideal for individuals who prefer working non-traditional hours and have strong problem-solving skills in IT support.

What are the key skills and qualifications needed to thrive as an evening MSP help desk technician?

To thrive as an Evening MSP Help Desk technician, you need a solid understanding of IT troubleshooting, networking basics, and customer service, often backed by a relevant associate degree or certifications like CompTIA A+ or Network+. Familiarity with remote support tools, ticketing systems (such as ConnectWise or ServiceNow), and common operating systems is typically required. Strong communication, patience, and problem-solving skills help distinguish top performers in this role. These skills and qualities are crucial for providing timely, effective support to clients and maintaining high satisfaction during evening hours when issues can be urgent.

What are some common challenges faced by evening MSP help desk professionals, and how can they be managed?

Evening MSP Help Desk professionals often encounter unique challenges such as handling urgent after-hours support requests, managing limited on-site resources, and prioritizing issues with reduced staff. Effective communication and strong troubleshooting skills are essential in this role, as technicians must resolve issues remotely and sometimes coordinate with daytime teams for follow-up. Staying organized, documenting all actions clearly, and maintaining a calm demeanor under pressure help ensure smooth operations during evening shifts.

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Evening Msp Help Desk jobs near you

MSP - Help Desk Level II LOCAL CANDIDATES ONLY

Computer Business Solutions

Fort Lauderdale, FL • On-site

$55K - $70K/yr

Full-time

Medical, Retirement, PTO

Re-posted 18 days ago

Job description

Responsibilities and Duties 
 
Frontline support for inbound customer support requests for our client base. Work to resolve technical issues that our clients face with their day-to-day operations. Implement and document known issues in customer environments. Work as a part of a full help desk team to provide our clients with the absolute best level of customer service that we can. 
 
  • Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance. 
  • Document and follow-up on service tickets using Hola PSA or Similar. 
  • Assist in reviewing and analyzing problems and determining solutions. 
 
Qualifications and Skills 
  • Provide remote and on-site technical assistance to users on various types of service requests; coordinate with technical staff when problems require additional analysis or assistance. 
  • Document and follow-up on service tickets using Halo PSA or similar  
  • Assist in reviewing and analyzing problems and determining solutions 
  • Professional level experience in being a part of a team 
  • Professional level experience in Microsoft Windows Workstation Environment (IE. Windows 10, Win 11 Pro) 
  • Professional level experience in Customer Service  
  • Working knowledge of documentation 
  • Working knowledge of Microsoft Office Applications 
  • Working knowledge of Microsoft Windows Server Environment  
  • (IE. Windows Server 2016, 2019, 2022) 
  • Working knowledge of basic networking equipment and protocols  
  • (IE. SonicWall, Unifi, DNS) 
  • Basic understanding of Ticketing CRM Systems 
  • Remote Management (RMM Tools Experience)
  • Basic understanding of IT Glue/IT BOOST 
  • Ability to de-escalate a customer for a team member 
  • Ability to determine client needs via phone/email communication 
  • Expert level in basic troubleshooting 
Professional knowledge of Microsoft Windows Server Environment 
  • Ability to Implement / Configure / Deploy Servers 
  • Ability to troubleshoot more advanced services 
Professional knowledge of basic networking equipment and protocols 
 
Working knowledge of VPNs (SSL, GVC, Site-2-Site) 
Working knowledge of LANs/WANs 
Working knowledge of Unifi Controller 
Professional knowledge of documentation 
 
Requirements 
  • Candidate must have solid multi-tasking, troubleshooting, prioritizing, and follow-up skills. 
  • Respond to clients’ needs in a timely, professional manner. 
  • Provide guidance and technical support to current business customers. 
  • Strong written and verbal communication skills. 
  • Must have own vehicle with valid Driver’s License. 
  • Local Candidates 
  • Office Position On Site (No Remote) 
  • Occasional Weekend Support (On Call Rotation)
Compensation & Benefits
  • Competitive salary (based on experience)
  • Health insurance
  • Paid time off and holidays
  • Professional development and certification support
  • 401(k) with company match (if applicable)
Why Join Us
  • Work with a collaborative and technically strong team
  • Exposure to diverse technologies and client environments
  • Opportunities for career growth within the MSP organization