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Help Desk System Administrator Jobs in Boca Raton, FL

AEG

Senior Network & Systems Administrator

Miami Gardens, FL · On-site

$78K - $106K/yr

Manage help desk and monitor end user tickets with a focus on stakeholder satisfaction. Responsible ... Ensure servers remain current with operating system patches, firmware updates, antivirus ...

Gunster Law Firm

Be Seen First

Help Desk & Training Manager

West Palm Beach, FL · On-site

The Help Desk & Training Manager will oversee the firm's technology help desk operations and ... Oversee ticketing system operations, workflows, and escalation procedures. * Coordinate with other ...

AEG

Help Desk Technician

Miami Gardens, FL · On-site

$18.25 - $24.75/hr

Information TechnologyDirect Supervisor: Sr. Systems AdministratorStatus: Full-time Summary: The IT Support Technician will provide first-line and desktop-level technical support for Windows and ...

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

The Help Desk Technician serves as the primary point of contact for technology issues across ... Responsibilities include monitoring the health of critical systems, managing user accounts and ...

Infojini

Systems Administrator

Pompano Beach, FL · On-site

The Systems Administrator supports daily operations and maintenance of server, storage, and basic ... Minimum of 3 years of IT work experience in a technical support, help desk, or junior systems ...

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All JobsHelp Desk System Administrator JobsHelp Desk System Administrator Jobs in Boca Raton, FL

Help Desk System Administrator information

See Boca Raton, FL salary details

$32.7K

$53.1K

$72.6K

How much do help desk system administrator jobs pay per year?

As of Sep 14, 2026, the average yearly pay for help desk system administrator in Boca Raton, FL is $53,067.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $62,600.00 per year, depending on experience, location, and employer.

What is a help desk system administrator?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a help desk system administrator?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What are some common challenges faced by help desk system administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Boca Raton, FL?

For Help Desk System Administrator jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Help Desk System Administrator jobs in Boca Raton, FL look for?

The top searched job categories for Help Desk System Administrator jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Help Desk System Administrator jobs?

Cities near Boca Raton, FL with the most Help Desk System Administrator job openings:

Help Desk System Administrator jobs near you

Help Desk Technician

Miami Gardens, FL • On-site

Miami Dolphins and Hard Rock Stadium
See more jobs at Miami Dolphins and Hard Rock Stadiumexternal

$18.25 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Provide timely, professional, and personalized technical support to all Hard Rock Stadium employees.

  • Install, configure, and maintain laptops, desktops, printers, and support troubleshooting of Windows and macOS environments.

  • Assist users with Microsoft 365 applications and support technology requirements for major events.

Job description

Help Desk Technician
Department: Information Technology
Direct Supervisor: Sr. Systems Administrator
Status: Full-time
Summary:
The IT Support Technician will provide first-line and desktop-level technical support for Windows and macOS environments, including computers, peripherals, mobile devices, applications, networking, conference room technology, and other end-user technology.
This is a highly visible, customer-focused position that requires strong technical troubleshooting skills, excellent communication, professionalism, and a willingness to work directly with users to resolve issues quickly and efficiently.
Location:
  • This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Responsibilities:
  • Provide timely, professional, and personalized technical support to all Hard Rock Stadium employees.
  • Ability to troubleshoot error messages, apply patches or upgrades, and general support of Windows and MAC's
  • Install, configure and maintain laptops, desktops, and printers
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
  • User Management, Active Directory, identify password related issues and provide resolution
  • Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, PowerPoint, and related services.
  • Support technology requirements for major events, including the Miami Open, Formula 1 Miami Grand Prix, concerts, and other events
  • Provide remote and onsite support as appropriate
  • Build strong relationships with users and understand their technology needs
  • Prioritize critical and executive support requests appropriately
  • Ensure devices are properly secured and configured before being issued to users
  • Be available for scheduled weekend, evening, holiday, and event-day support as part of the stadium's operational requirements
  • Physically required to lift, move, pack/unpack systems weighing 50 lbs
  • Fun personality that enjoys technology

Qualifications:
  • Minimum of a bachelor's degree in information technology or related field with at least 2 + years of experience in an IT Help Desk, Desktop Support, IT Support or similar technical role
  • Experience supporting Microsoft 365 environments
  • Knowledge of Windows 10/11 Desktop support
  • MacOS X and Apple iOS knowledge
  • Collaborate with the internal/external resources to provide optimal technology solutions

Featured Benefits:
  • Medical, dental, and vision insurance
  • Life insurance (including voluntary coverage for spouses and children)
  • Long term disability insurance
  • Ticket benefits for events including Miami Dolphins games, the Formula 1 Hard Rock Miami Grand Prix, and the Miami Open
  • Employee gym, subsidized lunch program, and discounts on a variety of products and services
  • 401k, Paid time off (PTO), and company holidays

The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

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