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Help Desk System Administrator Jobs in Boca Raton, FL

Sage Dental

Service Desk Technician

Boca Raton, FL · On-site

Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and ...

Sage Dental

Service Desk Technician

Boca Raton, FL · On-site

Overview Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and ...

Ghostpunch Games

Senior IT Administrator

Sunrise, FL · On-site

$80K - $108K/yr

Slack, Discord Ticketing Systems: JIRA Service Desk Virtualization Technologies: Hyper-V, QEMU ... The IT Help Desk role offers an exciting opportunity to engage with cutting-edge technologies ...

CYNET SYSTEMS

Jr Systems Administrator

Pompano Beach, FL · On-site

$41.80 - $46.80/hr

Minimum of 3 years of IT work experience in a technical support, help desk, or junior systems administration role. Familiarity with ticketing systems, documentation practices, and basic networking.

CYNET SYSTEMS

Jr Systems Administrator

Pompano Beach, FL · On-site

$41 - $46/hr

Minimum of 3 years of IT work experience in a technical support, help desk, or junior systems administration role. * Familiarity with ticketing systems, documentation practices, and basic networking.

CYNET SYSTEMS

Jr Systems Administrator

Pompano Beach, FL · On-site

$41 - $46/hr

Minimum of 3 years of IT work experience in a technical support, help desk, or junior systems administration role. * Familiarity with ticketing systems, documentation practices, and basic networking.

V2Soft Inc.

Jr. Systems Administrator

Pompano Beach, FL · On-site

Minimum of 3 years of IT work experience in a technical support, help desk, or junior systems administration role. * Familiarity with ticketing systems, documentation practices, and basic networking ...

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All JobsHelp Desk System Administrator JobsHelp Desk System Administrator Jobs in Boca Raton, FL

Help Desk System Administrator information

See Boca Raton, FL salary details

$32.7K

$53.1K

$72.6K

How much do help desk system administrator jobs pay per year?

As of Sep 14, 2026, the average yearly pay for help desk system administrator in Boca Raton, FL is $53,067.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $62,600.00 per year, depending on experience, location, and employer.

What is a help desk system administrator?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a help desk system administrator?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What are some common challenges faced by help desk system administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

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For Help Desk System Administrator jobs in Boca Raton, FL, the most frequently searched job titles are:

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Cities near Boca Raton, FL with the most Help Desk System Administrator job openings:

Help Desk System Administrator jobs near you

Service Desk Technician

Boca Raton, FL • On-site

Sage Dental
See more jobs at Sage Dentalexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Sage Dental rating

6.2

Company rating: 6.2 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

Job description

Sage Dental Management is a leading, rapidly growing Dental Service Organization (DSO) committed to innovation, excellence, and patient-centered care.
Overview
Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL! This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required.
Responsibilities
  • Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role.
  • Provide technical support and communicate technical information to all Sage Dental computer end users
  • Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner)
  • Work on help desk request via ticketing system and follow up when required
  • Document all relevant information, troubleshooting steps taken, and resolution
  • Maintain SLA expectations and ticketing processes and procedures
  • Collaborate with teammates on hardware and software issues and escalate as needed
  • Install and troubleshoot hardware, software, and/or peripheral equipment
  • Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue
  • Use of Office 365 products such as Outlook, Teams, and Excel
  • Maintain cleanliness and organization of work space

Qualifications
  • Minimum of 1-3 years of experience in a help desk role.
  • Certifications are a plus.
  • Experience supporting Windows machines, Citrix, O365 apps, and printers preferred.
  • Excellent communication (verbal and written), interpersonal, time management, and developmental skills.
  • Strong problem solving and critical thinking skills.
  • Ability to learn new technologies quickly.
  • Must be a team player!
  • The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required.
  • Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required.

What Sage Offers
Be part of a purpose-driven organization transforming dental care. Collaborate with a passionate, innovative team. Access to cutting-edge technology and professional development resources. Competitive compensation and benefits.

What Sage Dental employees say

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