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Senior Help Desk Analyst Jobs in Boca Raton, FL (NOW HIRING)

Gemaire Distributors LLC

Help Desk Analyst

Deerfield Beach, FL · On-site

$19.75 - $26.75/hr

Strong analytical and problem-solving skills. * Effective organizational and time management skills ... Help Desk Technician Objective Serve as the first point of contact for technical assistance ...

Purposebrands

Manager, Help Desk

Boca Raton, FL · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Monitor service queues, analyze trends in ticket volumes and SLA performance, and implement process ...

New

Stefanini

Help Desk Specialist

Weston, FL

Expands skills in own work area within an analytical/scientific method or operational process * Applies experience and skills to complete assigned work within own area of expertise * Works within ...

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All JobsHelp Desk Analyst JobsSenior Help Desk Analyst JobsSenior Help Desk Analyst Jobs in Boca Raton, FL

Senior Help Desk Analyst information

See Boca Raton, FL salary details

$50.8K

$104.2K

$135.2K

How much do senior help desk analyst jobs pay per year?

As of Aug 1, 2026, the average yearly pay for senior help desk analyst in Boca Raton, FL is $104,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,900.00 and $130,000.00 per year, depending on experience, location, and employer.

What does a Senior Help Desk Analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the key skills and qualifications needed to thrive as a Senior Help Desk Analyst, and why are they important?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges Senior Help Desk Analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.
What are the most commonly searched types of Help Desk Analyst jobs in Boca Raton, FL? The most popular types of Help Desk Analyst jobs in Boca Raton, FL are:
What are popular job titles related to Senior Help Desk Analyst jobs in Boca Raton, FL? For Senior Help Desk Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Senior Help Desk Analyst jobs in Boca Raton, FL look for? The top searched job categories for Senior Help Desk Analyst jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Senior Help Desk Analyst jobs? Cities near Boca Raton, FL with the most Senior Help Desk Analyst job openings:
Senior Help Desk Analyst jobs near you

Help Desk Analyst

Gemaire Distributors LLC

Deerfield Beach, FL • On-site

$19.75 - $26.75/hr

Full-time

Posted 5 days ago

Job description

Duties and Responsibilities
  • Answer incoming customer calls and manage trouble tickets.
  • Troubleshoot software and hardware issues both in person and via phone.
  • Escalate support calls to the supervisor when necessary.
  • Install and configure applications and operating system software and upgrades.
  • Train end users in the effective use of equipment and software.
  • Monitor network and system health to ensure optimal performance.
  • Fully track and document all calls and requests.
  • Produce service request/problem incident reports and initiate follow-up actions to ensure timely resolution and closeout.
  • Track all action items and referrals through to resolution.
  • Communicate project status, deliverables, priorities, and contingencies to relevant stakeholders.
  • Maintain and seek knowledge about current industry-wide support practices and their potential impact on the support business.
  • Stay updated on the latest in desktop and laptop hardware, software applications, and networking systems.
  • Maintain flexibility and adaptability to meet the evolving needs of the organization.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications
  • Proficient in configuring Windows 11, iOS, and MacOS
  • Working knowledge of Microsoft Office suite products and antivirus/spam software.
  • Experience troubleshooting laptops, desktops, tablets, and printer issues in a LAN/WAN environment.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Effective organizational and time management skills.
  • Flexibility to work evening and weekend hours, with on-call availability.
  • Ability to lift up to 30 pounds.

Preferred Qualifications
  • CompTIA A+ certification
  • Bilingual (English/Spanish) is a plus.

Education/Experience Requirements
Preferred 2 Year / associate degree
Degree in Computer Science, MIS, or a related field preferred.
Language Requirements
Preferred English and Spanish
Work Environment Details: Office Setting. Work Schedule: Hybrid Schedule, working 3 days minimum at the office/branch a week.
Physical Demands Demand Frequency
Sedentary - Lifting 0-10 pounds - Occasional
Light Lifting - 10-20 pounds - Occasional
Moderate Lifting - 20 to 50 pounds - Occasional
Heavy Lifting - 50 to 100 pounds - Never
Pulling/Pushing, Carrying - Occasional
Reaching or working above shoulder - Occasional
Walking - Occasional
Standing - Occasional
Sitting - Constant
Stooping - Never
Kneeling - Never
Repeated Bending - Never
Climbing - Never
Desk Work/Computer use/Telephone use - Constant
Operating a motor vehicle - Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc - Never
Other - Talk, Drive, visit customers etc. - Never
EEO Statement
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.
Business Title: Help Desk Technician
Objective
Serve as the first point of contact for technical assistance, delivering a customer-friendly experience to both internal corporate staff and field/in-house customers. The Help Desk Technician provides first-line support by installing, configuring, and troubleshooting operating systems, software applications, desktop, and laptop hardware. This role supports everyday business operations by identifying and resolving end-user issues quickly, ensuring systems remain available and minimizing downtime. The ideal candidate demonstrates strong problem-solving skills, clear and professional communication, and the ability to build positive working relationships while providing technical guidance. A strong working knowledge of desktop and laptop components, application functionality, and network/connectivity fundamentals is essential to effectively diagnose issues and escalate complex problems when necessary.

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