ZipRecruiter

Log In

1

Senior Help Desk Analyst Jobs in Boca Raton, FL (NOW HIRING)

GrayRobinson

Help Desk Analyst

Fort Lauderdale, FL

$19.50 - $26.75/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

Boca Raton, FL

$19.50 - $26.50/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

GrayRobinson

Help Desk Analyst

West Palm Beach, FL · On-site

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Hotwire Communications

Communication Desk Analyst

Fort Lauderdale, FL · On-site

$19.50 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Communication Desk Analyst will act as the single point of contact for the Contact Center and ... Minimum of 2 years of experience in a Help Desk or high-volume Call Center preferred * Minimum of 2 ...

Sinai Residences

Help Desk Technician

Boca Raton, FL · On-site

$18.75 - $25.50/hr

Help Desk TechnicianJoin Our Team at Sinai Residences! Schedule: Monday-Friday | 8:30 AM-5:00 PM ... About Sinai Residences Sinai Residences is Boca Raton's premier five-star senior living community ...

Sinai Residences

Help Desk Technician

Boca Raton, FL · On-site

$18.75 - $25.50/hr

Help Desk TechnicianJoin Our Team at Sinai Residences! Schedule: Monday-Friday | 8:30 AM-5:00 PM ... About Sinai Residences Sinai Residences is Boca Raton's premier five-star senior living community ...

YouFit

Help Desk Technician

Deerfield Beach, FL

$19.25 - $26/hr

... to senior IT staff or vendors, and collaborating across departments to deliver superior service ... analytical abilities • In-depth knowledge of computer systems and IT infrastructure, with ...

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

... to senior IT staff or vendors, and collaborating across departments to deliver superior service ... analytical abilities • In-depth knowledge of computer systems and IT infrastructure, with ...

Modernizing Medicine, Inc.

Senior Deal Desk Analyst

Boca Raton, FL

$81K - $101K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary: ModMed is seeking a strategic Senior Deal Desk Analyst to serve as a key commercial ... attitude to help sales teams close business efficiently. * Excellent communication, analytical ...

National Oak

Help Desk Administrator

West Palm Beach, FL · On-site

  • Medical

  • Retirement

  • PTO

... resolve help desk requests. • Review application logs, update, and document processes for ... Language Skills Ability to read, analyze, and interpret general business periodicals, professional ...

next page

Showing results 1-20

All JobsHelp Desk Analyst JobsSenior Help Desk Analyst JobsSenior Help Desk Analyst Jobs in Boca Raton, FL

Senior Help Desk Analyst information

See Boca Raton, FL salary details

$50.8K

$104.2K

$135.2K

How much do senior help desk analyst jobs pay per year?

As of Aug 18, 2026, the average yearly pay for senior help desk analyst in Boca Raton, FL is $104,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,900.00 and $130,000.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the most commonly searched types of Help Desk Analyst jobs in Boca Raton, FL?

The most popular types of Help Desk Analyst jobs in Boca Raton, FL are:

What are popular job titles related to Senior Help Desk Analyst jobs in Boca Raton, FL?

For Senior Help Desk Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Senior Help Desk Analyst jobs in Boca Raton, FL look for?

The top searched job categories for Senior Help Desk Analyst jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Senior Help Desk Analyst jobs?

Cities near Boca Raton, FL with the most Senior Help Desk Analyst job openings:

Senior Help Desk Analyst jobs near you

Help Desk Analyst

GrayRobinson

Fort Lauderdale, FL

$19.50 - $26.75/hr

Full-time

Posted 12 days ago

Job description

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, evaluating and implementing new software. The ideal candidate must demonstrate effective communication skills and be capable of responding to users regarding a variety of complex questions in a professional, efficient, and timely manner.

The position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. Capable of formatting and troubleshooting Word, Excel, PowerPoint, and Outlook. Law firm experience is a plus.

We provide a professional work environment and a competitive employment package, including comprehensive benefits.

GrayRobinson is an Equal Opportunity Employer.

Apply