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Senior Help Desk Analyst Jobs (NOW HIRING)

Judge Group, Inc.

Help Desk Analyst

Scottsdale, AZ · On-site

$20 - $23/hr

Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding . Heavy focus on customer service skills.

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Info Origin Inc.

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Location: Denver, CO (Remote) Interview: Webcam Position type: Contract Introduction: This position is for a Help Desk Analyst who will be responsible for providing technical ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado Duration: 04/01/2026 - 08/31/2026 Schedule: Monday-Friday | 8:00 AM ...

Texas State Technical College

Help Desk Analyst

Rosenberg, TX · On-site

$16.75 - $23/hr

The role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for tickets and / or work orders from creation to resolution. The Help Desk Analyst will manage multiple ...

Inteliblue

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...

Robert Half

Help Desk Analyst

Manhattan, NY · On-site

$31.66 - $36.66/hr

We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for ...

Mindlance Incorporated

Help Desk Analyst

Richmond, VA · On-site

$24 - $34/hr

Help Desk Analyst Job Category: Banking Industry: Banking - Financial Services Job Location: Richmond, VA Zip Code: 23219 Top 3/5 Skills: Mortgage, Customer Support, Loan processing, Phone Analyst ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.

KVC Health Systems

Help Desk Analyst

Olathe, KS · On-site

$20/hr

Help Desk Analyst Build Your IT Career with a Team That Makes a Difference Looking for more than just another help desk job? Join KVC and put your technical skills to work supporting the people who ...

Apply Early

Princeton IT Services

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Help Desk Analyst Location: Trenton, NJ. Job Type: Contract SUMMARY: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.

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Senior Help Desk Analyst information

See salary details

$53.5K

$109.8K

$142.5K

How much do senior help desk analyst jobs pay per year?

As of Jul 7, 2026, the average yearly pay for senior help desk analyst in the United States is $109,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What does a Senior Help Desk Analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the key skills and qualifications needed to thrive as a Senior Help Desk Analyst, and why are they important?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges Senior Help Desk Analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.
More about Senior Help Desk Analyst jobs
What cities are hiring for Senior Help Desk Analyst jobs? Cities with the most Senior Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Senior Help Desk Analyst jobs? States with the most job openings for Senior Help Desk Analyst jobs include:
What job categories do people searching Senior Help Desk Analyst jobs look for? The top searched job categories for Senior Help Desk Analyst jobs are:
Senior Help Desk Analyst jobs near you
Infographic showing various Senior Help Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $109,846 per year, or $52.8 per hour.
Help Desk Analyst

Help Desk Analyst

Judge Group, Inc.

Scottsdale, AZ • On-site

$20 - $23/hr

Other

Posted 11 hours ago

Job description

Location: Scottsdale, AZ Salary: $20.00 USD Hourly - $23.00 USD Hourly Description: Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in Malvern, PA for a 3 Month Contract to support onboarding. Heavy focus on customer service skills.
Responsibilities:
    • Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues.
    • Identifies, researches and resolves the most complex technical problems.
    • Help Desk Analyst responds to telephone, email and on line requests for technical support.
    • Documents, tracks, and monitors the problem using applicable systems and tools.
    • Help Desk Analyst coordinates with other teams or specialists to resolve an issue.

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This job and many more are available through The Judge Group. Please apply with us today!

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