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Senior Help Desk Analyst Jobs (NOW HIRING)

Temple University Health System, Inc.

$55 - $85/hr

- Sr. Help Desk Analyst (264320) Sr. Help Desk Analyst - ( 264320 ) Provides technical support and troubleshooting assistance to end-users. Identify, diagnose, categorize and troubleshoot Tier 1 ...

Astyra Corporation

Senior Help Desk Analyst

Raleigh, NC · Hybrid

$15 - $20/hr

Senior Help Desk Analyst *This is a hybrid position. *Local to the Raleigh, NC area only, please. Description: * Our client is seeking a Senior Help Desk Analyst to help spearhead production support ...

New

Trinchero Family Estates

Sr. Help Desk Analyst

Lodi, CA · On-site

$38.20 - $45/hr

The Senior Help Desk Analyst respectfully and professionally facilitates the daily operations of Trinchero Family Estates by supporting a broad portfolio of IT applications, deploying and maintaining ...

Temple University

Sr. Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Follows established Help Desk policies and procedures and utilizes an automated system to support the Help Desk activities, including documentation on incident resolution, customer support ...

Veolia Environnement SA

Senior Help Desk Analyst

Boston, MA · On-site

$22.25 - $30.25/hr

The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia ... Sitting at desk and using computer/keyboard/mouse for extended periods of time (97% of shift) along ...

Temple Health

Sr. Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Follows established Help Desk policies and procedures and utilizes an automated system to support the Help Desk activities, including documentation on incident resolution, customer support ...

Veolia Environnement SA

Senior Help Desk Analyst

Boston, MA · On-site

$22.25 - $30.25/hr

The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia ... Sitting at desk and using computer/keyboard/mouse for extended periods of time (97% of shift) along ...

Veolia

Sr. Help Desk Analyst

Boston, MA

$22.25 - $30.25/hr

The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia ... Sitting at desk and using computer/keyboard/mouse for extended periods of time (97% of shift) along ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Title: Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk Analyst is responsible for supporting Users of the Arkansas Court Management System in ...

Innosoul inc

Help Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Job ID: NC-809319 Hybrid/Local Application/Production Support/Help Desk Analyst with system ... Overview Senior Application/Production Support role for the Child Welfare/PATH NC application.

New

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line support to firm users and any guests to the office. This position works hard to give the best user ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

Expert Technology Services

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Phoenix, AZ - Help Desk Analyst (AZDOA ERP Division) | 100% Remote Local Phoenix, AZ candidates only. Resumes must include current location. Candidates must be local at the time of submission ...

Community Options, Inc.

Help Desk Analyst

Pittsburgh, PA · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

GrayRobinson

Help Desk Analyst

Orlando, FL

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Clarity Partners is seeking a Help Desk Analyst II local to Chicago, IL to support a large client of ours. In this position, you will serve as a first point of contact for end users, resolving and ...

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Senior Help Desk Analyst information

See salary details

$53.5K

$109.8K

$142.5K

How much do senior help desk analyst jobs pay per year?

As of Sep 6, 2026, the average yearly pay for senior help desk analyst in the United States is $109,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,500.00 and $137,000.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

More about Senior Help Desk Analyst jobs

What cities are hiring for Senior Help Desk Analyst jobs?

Cities with the most Senior Help Desk Analyst job openings:

What are the most commonly searched types of Help Desk Analyst jobs?

The most popular types of Help Desk Analyst jobs are:

What states have the most Senior Help Desk Analyst jobs?

States with the most job openings for Senior Help Desk Analyst jobs include:

What job categories do people searching Senior Help Desk Analyst jobs look for?

The top searched job categories for Senior Help Desk Analyst jobs are:

Senior Help Desk Analyst jobs near you
Infographic showing various Senior Help Desk Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $109,846 per year, or $52.8 per hour.

Sr. Help Desk Analyst

Temple University Health System, Inc.

On-site

$55 - $85/hr

Other

Posted 4 days ago

Key responsibilities

  • Provide technical support and troubleshooting assistance to end-users.

  • Identify, diagnose, categorize, and troubleshoot Tier 1 problems, and advise on appropriate action or redirect issues to relevant personnel.

  • Document, resolve, and follow up on end user incidents and requests using Help Desk tracking tools, and collaborate with team members and departments.

Job description

Job Description - Sr. Help Desk Analyst (264320)

Sr. Help Desk Analyst - ( 264320 )

Provides technical support and troubleshooting assistance to end-users. Identify, diagnose, categorize and troubleshoot Tier 1 problems and advise on appropriate action. If necessary, redirects problems or requests to appropriate personnel for resolution. Informs management of recurring problems. Documents, resolves, and follows up on end user incidents and requests utilizing Help Desk tracking tools, and collaborating with other team members and departments. Follows established Help Desk policies and procedures and utilizes an automated system to support the Help Desk activities, including documentation on incident resolution, customer support responsiveness, and the logging of service requests.
This position is on-site Monday-Friday at Temple Heath Old Dental School- 3223 N Broad St, Philadelphia, PA 19140.

Education
Bachelor's Degree in Computer Science, Information Systems, or related field Required or
Combination of relevant education and experience may be considered in lieu of degree Required
Experience
3 years experience with Help Desk operations with a PC orientation, PC support activities,
and customer support role with extensive application knowledge Required
3 years experience with Windows operating systems, common PC applications including
but not limited to MS Office Suite Required
General Experience in a hospital environment Preferred
Licenses

Your Tomorrow is Here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.

Temple Health refers to the health, education and research activities carried out by the affiliates of Temple University Health System (TUHS) and by the Lewis Katz School of Medicine at Temple University. TUHS neither provides nor controls the provision of health care. All health care is provided by its member organizations or independent health care providers affiliated with TUHS member organizations. Each TUHS member organization is owned and operated pursuant to its governing documents.

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