ZipRecruiter

Log In

1

Senior Help Desk Analyst Jobs in Alabama (NOW HIRING)

First National Bankers Bank

Help Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

The Help Desk Analyst's role is to offer first-level support and technical assistance to end-users who are using hardware, software, or other computer systems. This includes receiving, prioritizing ...

Performance Food Group

Help Desk Analyst

Tuscaloosa, AL · On-site

$19 - $26/hr

... analytical and problem-solving skills. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • ...

Astrion

Junior Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

Clear written communication for ticket documentation, help mailbox responses, and property records ... Escalate issues beyond Tier 1 scope to senior analysts, infrastructure, or cyber operations with ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

Our business is growing exponentially and we require the best to help us continue on our path of ... The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ...

PS Logistics

Service Desk Analyst

Birmingham, AL

$19.25 - $26.25/hr

Our business is growing exponentially and we require the best to help us continue on our path of ... The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues ...

Canfor

Service Desk Analyst

Mobile, AL

$20.25 - $27.75/hr

As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will work closely with experts across IT teams to coordinate the resolution of incidents and service ...

Canfor

Service Desk Analyst

Mobile, AL

$20.25 - $27.75/hr

As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will work closely with experts across IT teams to coordinate the resolution of incidents and service ...

Canfor

Service Desk Analyst

Mobile, AL · On-site

$20.25 - $27.75/hr

As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will work closely with experts across IT teams to coordinate the resolution of incidents and service ...

Agile Defense

Help Desk Technician

Montgomery, AL

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Excellent communication, business analytical and problem-solving/trouble shooting skills.

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Excellent communication, business analytical and problem-solving/trouble shooting skills.

Neumo

Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging ... Provide post-event reviews and analysis. Maintain a knowledge database of service events and their ...

next page

Showing results 1-20

All JobsHelp Desk Analyst JobsSenior Help Desk Analyst JobsSenior Help Desk Analyst Jobs in Alabama

Senior Help Desk Analyst information

See Alabama salary details

$48.5K

$99.6K

$129.2K

How much do senior help desk analyst jobs pay per year?

As of Aug 31, 2026, the average yearly pay for senior help desk analyst in Alabama is $99,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $124,200.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the most commonly searched types of Help Desk Analyst jobs in Alabama?

The most popular types of Help Desk Analyst jobs in Alabama are:

What are popular job titles related to Senior Help Desk Analyst jobs in Alabama?

For Senior Help Desk Analyst jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Senior Help Desk Analyst jobs in Alabama look for?

The top searched job categories for Senior Help Desk Analyst jobs in Alabama are:

What cities in Alabama are hiring for Senior Help Desk Analyst jobs?

Cities in Alabama with the most Senior Help Desk Analyst job openings:

Senior Help Desk Analyst jobs near you
Infographic showing various Senior Help Desk Analyst job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $99,563 per year, or $47.9 per hour.

Help Desk Analyst

First National Bankers Bank

Birmingham, AL • On-site

$19.25 - $26.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

SUMMARY:
The Help Desk Analyst's role is to offer first-level support and technical assistance to end-users who are using hardware, software, or other computer systems.  This includes receiving, prioritizing, resolving and documenting end-user requests in a timely manner.  Support may be in person and hands-on, or may require remote access systems be used.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
  • Serve as the first point of contact for technical assistance to end-users via phone, email, and ticketing system.
  • Troubleshoot, diagnose, and resolve hardware and software issues both in-person and remotely in a timely and courteous manner.
  • Image desktops and laptops to be deployed to end-users.  Setup and configure other hardware such as printers, scanners, cameras, iPhone/iPad, etc.
  • Work with Microsoft operating systems and tools such as Active Directory, Exchange, and Windows permissions.
  • Must have a strong security focused approach.
  • Assist with special projects and security initiatives.
  • Redirect unresolved issues to the next level of support when necessary.
  • Follow-up to make sure issues have been completely resolved.
  • Maintain technical documentation of software installation practices, hardware and software configurations, and problem troubleshooting.
  • Must be able to communicate clearly and effectively, adapt to change, and have strong problem solving and analytical skills.