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Help Desk Training Jobs in Alabama (NOW HIRING)

Agile Defense

Help Desk Technician

Montgomery, AL

$19.75 - $26.75/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience.

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience. 2-4 Years of telephone customer service or help desk experience.

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Current Comptia Security+ (IAT Level II Training) Certification * Experience in providing advanced ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Current Comptia Security+ (IAT Level II Training) Certification * Experience in providing advanced ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Current Comptia Security+ (Level II IAT Training) Certification * Experience in providing technical ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Current Comptia Security+ (Level II IAT Training) Certification * Experience in providing technical ...

Zigabyte Corporation

Help Desk Technician (HDI)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Current Comptia Security+ (IAT Level II Training) Certification * Experience in providing advanced ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... Current Comptia Security+ (Level II IAT Training) Certification * Experience in providing technical ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Provide help desk support for all supported applications via phone/email. * Troubleshoot/diagnose ... CurrentComptiaSecurity+ (Level II IAT Training) Certification * Experience in providing technical ...

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Manage help desk ticket intake, capturing complete contact information and issue description, and ... Experience with developing instructional training materials on various topics WORKING CONDITIONS:

A+ Consulting

Associate I Help Desk

Birmingham, AL · On-site

$15.75 - $21.50/hr

Identify customer-training issues on standard and non-standard products * Able to contribute to ... ProActa, Help desk call tracking applications , etc.) * Able to demonstrate willingness to work as ...

A+ Consulting, Inc.

Associate I Help Desk

Birmingham, AL · On-site

$15.75 - $21.50/hr

Identify customer-training issues on standard and non-standard products * Able to contribute to ... ProActa, Help desk call tracking applications , etc.) * Able to demonstrate willingness to work as ...

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... May require additional customer-specific certifications or training as required Skills:

BC Tech Pro

IT Help Desk

Huntsville, AL

Perform all assigned desk-side support activities * Display outstanding technical and professional ... May require additional customer-specific certifications or training as required Skills:

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... May require additional customer-specific certifications or training as required Skills:

Ideacom of the Gulf Coast Inc.

Be Seen First

Castle Technology Partners- Help Desk Technician

Daphne, AL · On-site

$18 - $22/hr

At Castle Technology Partners, we are looking for an enthusiastic help desk technician to help ... On-the-job training provided as needed. Responsibilities & Duties: · Create, document, and manage ...

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All JobsHelp Desk Training JobsHelp Desk Training Jobs in Alabama

Help Desk Training information

See Alabama salary details

$11

$20

$30

How much do help desk training jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk training in Alabama is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What is help desk training?

Help Desk Training refers to the education and preparation provided to individuals who support users with technical issues, such as computer problems or software questions. This training typically covers troubleshooting techniques, customer service skills, and knowledge of the organization's IT systems. The goal is to equip help desk staff with the skills they need to resolve user problems efficiently and professionally. Training may include hands-on exercises, simulations, and instruction on using ticketing systems and communication tools.

What are the key skills and qualifications needed to thrive in help desk training, and why are they important?

To thrive in Help Desk Training, you need a solid understanding of IT fundamentals, troubleshooting techniques, and often a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as remote support tools, is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting and instructing users. These skills and qualifications are vital to ensure efficient issue resolution, high customer satisfaction, and the smooth operation of IT support processes.

What are some typical challenges faced by professionals in help desk training roles, and how can they be overcome?

Professionals in Help Desk Training roles often face challenges such as addressing varying skill levels among trainees and keeping training materials up-to-date with rapidly evolving technology. To overcome these obstacles, it's important to tailor training sessions to accommodate different learning styles and regularly review and revise content to reflect the latest systems and software. Additionally, effective communication and feedback mechanisms help trainers identify knowledge gaps and improve future sessions. Collaborating closely with IT support teams ensures training remains relevant and practical.

What is the difference between Help Desk Training vs Technical Support Specialist?

AspectHelp Desk TrainingTechnical Support Specialist
CredentialsOften requires certifications like CompTIA A+ or ITILTypically requires similar certifications, plus specialized knowledge
Work EnvironmentTraining sessions, workshops, online coursesCustomer support centers, remote troubleshooting, on-site support
Industry UsageUsed to prepare individuals for help desk rolesPerforms help desk functions in various industries

Help Desk Training focuses on educating individuals to perform help desk roles, emphasizing skills and certifications. In contrast, a Technical Support Specialist actively provides technical assistance to users, applying those skills in real-world scenarios. Both roles overlap in credentials and work environments, but Help Desk Training is more about preparation, while Technical Support Specialists are the practitioners.

What are popular job titles related to Help Desk Training jobs in Alabama?

For Help Desk Training jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Help Desk Training jobs in Alabama look for?

The top searched job categories for Help Desk Training jobs in Alabama are:

What cities in Alabama are hiring for Help Desk Training jobs?

Cities in Alabama with the most Help Desk Training job openings:

Help Desk Training jobs near you
Infographic showing various Help Desk Training job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $43,646 per year, or $21 per hour.

Help Desk Technician

Agile Defense

Montgomery, AL

$19.75 - $26.75/hr

Full-time

Re-posted 2 days ago

Job description

SUMMARY:

Agile Defense is seeking a highly qualified Help Desk Technician to join our dynamic team on the Field Assistance Service (FAS) Program in Montgomery, AL. The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force.

DUTIES:

  • Provide help desk support for all supported applications via phone/email.
  • Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.
  • Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
  • Effectively implement the steps found in available resources by following the instructions to resolve field user issues. Escalate unresolved issues to Team Leads.
  • Clearly and thoroughly document requests for assistance in ticket management system, and track incidents through to resolution/escalation (per client guidelines).
  • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
  • Maintain current knowledge of relevant technologies as assigned.
  • Additional responsibilities as assigned by management.
  • Provide guidance and work mentor-ship to less-experienced technicians.
Qualifications

Background Needed and Years of Experience:

  • Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience.
    2-4 Years of telephone customer service or help desk experience.
  • Familiar with Ticketing Software (i.e. Remedy).
  • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
  • Excellent communication, business analytical and problem-solving/trouble shooting skills.
  • Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally.
  • Strong English language skills (both written and verbal).
  • Willing to work overtime, holidays and weekends when necessary.
Additional Skills & Qualifications

Preferred Technical Skills:

  • Experience with one or more of the following systems, is desired.
  • Automated Civil Engineer System (ACES)
  • Air Force Equal Opportunity Network (AF EONET)
  • Aviation Resources Management System (ARMS)
  • Cargo Movement Operations System (CMOS)
  • Logistics Module (LOGMOD)
  • Online Vehicle Interactive Management System (OLVIMS)
  • Air Force Way (AFWay)
  • Air Force Portal

WORKING CONDITIONS:

Typical Office Environment.

Strength Demands:

Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
 
Physical Requirements:
  • Stand or Sit
  • Walk
  • Repetitive Motion
  • Use Hands / Fingers to Handle or Feel
  • Stoop, Kneel, Crouch, or Crawl
  • Talk or Hear
  • See
  • Push or Pull
  • Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse)

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