TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics ...
TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics ...
Help Desk Support - Tier 1
Birmingham, AL · On-site
$18.75 - $25.25/hr
In this entry-level IT role, you are the first line of technical support, treating our store teams ... Qualifications * Experience: 0-2 years in an IT Help Desk or customer service environment ...
Help Desk Support - Tier 1
Birmingham, AL · On-site
$18.75 - $25.25/hr
In this entry-level IT role, you are the first line of technical support, treating our store teams ... Qualifications * Experience: 0-2 years in an IT Help Desk or customer service environment ...
Help Desk Support - Tier 1
$18.75 - $25.25/hr
In this entry-level IT role, you are the first line of technical support, treating our store teams ... Qualifications * Experience: 0-2 years in an IT Help Desk or customer service environment ...
Help Desk Support - Tier 1
$18.75 - $25.25/hr
In this entry-level IT role, you are the first line of technical support, treating our store teams ... Qualifications * Experience: 0-2 years in an IT Help Desk or customer service environment ...
Help Desk Technician (HDA)
Montgomery, AL · On-site
$15.50 - $21/hr
It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues ...
Help Desk Technician (HDA)
Montgomery, AL · On-site
$15.50 - $21/hr
It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues ...
Help Desk Technician
Montgomery, AL · On-site
$19.75 - $26.75/hr
Provide help desk support for all supported applications via phone/email. * Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.
Help Desk Technician
Montgomery, AL · On-site
$19.75 - $26.75/hr
Provide help desk support for all supported applications via phone/email. * Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.
Help Desk Technician
Montgomery, AL · On-site
$19.75 - $26.75/hr
Provide help desk support for all supported applications via phone/email. * Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.
Help Desk Technician
Montgomery, AL · On-site
$19.75 - $26.75/hr
Provide help desk support for all supported applications via phone/email. * Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.
Help Desk Technician (HDA)
Montgomery, AL · On-site
$15.50 - $21/hr
It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues ...
Quick apply
Help Desk Technician (HDA)
Montgomery, AL · On-site
$15.50 - $21/hr
It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues ...
Help Desk Technician (HDA)
Montgomery, AL · On-site
$15.50 - $21/hr
Itisa high-ops tempo support service deskresponsible for providing 24/7/365 help desk support fora multitude ofAir Forcesystems and serves as the initial contact for reporting technical issues for ...
Help Desk Technician (HDA)
Montgomery, AL · On-site
$15.50 - $21/hr
Itisa high-ops tempo support service deskresponsible for providing 24/7/365 help desk support fora multitude ofAir Forcesystems and serves as the initial contact for reporting technical issues for ...
This role is intended for someone beyond entry-level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server-adjacent support issues while ...
This role is intended for someone beyond entry-level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server-adjacent support issues while ...
This role is intended for someone beyond entry-level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server-adjacent support issues while ...
This role is intended for someone beyond entry-level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server-adjacent support issues while ...
Service Desk Support
Huntsville, AL · On-site
$19 - $25.75/hr
Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... Key Qualifications: * 1-2 yrs IT help desk/service desk experience * Windows 10/11, O365, ITSM ...
Service Desk Support
Huntsville, AL · On-site
$19 - $25.75/hr
Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... Key Qualifications: * 1-2 yrs IT help desk/service desk experience * Windows 10/11, O365, ITSM ...
This role is intended for someone beyond entry-level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server-adjacent support issues while ...
Quick apply
This role is intended for someone beyond entry-level help desk who can independently resolve common user, workstation, Microsoft 365, account, endpoint, and basic server-adjacent support issues while ...
Help Desk Technician
Montevallo, AL · On-site
$19/hr
This role provides both traditional help desk support and hands-on classroom technology support, ensuring instructional spaces are fully functional and ready for teaching. This position plays a ...
Help Desk Technician
Montevallo, AL · On-site
$19/hr
This role provides both traditional help desk support and hands-on classroom technology support, ensuring instructional spaces are fully functional and ready for teaching. This position plays a ...
IT Help Desk Support - Level II
$50K - $65K/yr
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
Quick apply
IT Help Desk Support - Level II
$50K - $65K/yr
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
Quick apply
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
Helpdesk Technician I-II - Montgomery, AL with Security Clearance
Albertville, AL · On-site
$16.50 - $22.25/hr
The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...
Helpdesk Technician I-II - Montgomery, AL with Security Clearance
Albertville, AL · On-site
$16.50 - $22.25/hr
The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...
Helpdesk Technician
Montgomery, AL · On-site
$15.50 - $21/hr
The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...
Quick apply
Helpdesk Technician
Montgomery, AL · On-site
$15.50 - $21/hr
The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...
Helpdesk Technician
Montgomery, AL · On-site
$19.75 - $26.75/hr
The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...
Helpdesk Technician
Montgomery, AL · On-site
$19.75 - $26.75/hr
The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...
Help Desk / Service Desk Analyst III
Birmingham, AL · On-site
$19.25 - $26.25/hr
Technical Support * Ticketing Systems
Quick apply
Help Desk / Service Desk Analyst III
Birmingham, AL · On-site
$19.25 - $26.25/hr
Technical Support * Ticketing Systems
Help Desk Technician
Athens, AL · On-site
$17 - $22.75/hr
Posting Details Position Information Department/College Client Support Services Position Title Help Desk Technician Job Category Staff Posting Number 00544 FLSA Non-Exempt Full or Part Time Full-Time ...
Help Desk Technician
Athens, AL · On-site
$17 - $22.75/hr
Posting Details Position Information Department/College Client Support Services Position Title Help Desk Technician Job Category Staff Posting Number 00544 FLSA Non-Exempt Full or Part Time Full-Time ...
Entry Level Help Desk Support information
See Alabama salary details
$9.37 - $11.25
4% of jobs
$11.25 - $13.13
4% of jobs
$13.13 - $15.01
9% of jobs
$15.84 is the 25th percentile. Wages below this are outliers.
$15.01 - $16.90
17% of jobs
The median wage is $18.24 / hr.
$16.90 - $18.78
22% of jobs
$20.56 is the 75th percentile. Wages above this are outliers.
$18.78 - $20.66
20% of jobs
$20.66 - $22.54
15% of jobs
$22.54 - $24.42
3% of jobs
$24.42 - $26.30
6% of jobs
$26.30 - $28.19
0% of jobs
$28.19 - $30.07
0% of jobs
$9
$18
$30
How much do entry level help desk support jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for entry level help desk support in Alabama is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.91 per hour, depending on experience, location, and employer.
What is an entry level help desk support?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
What are the key skills and qualifications needed to thrive as an entry level help desk support?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What are popular job titles related to Entry Level Help Desk Support jobs in Alabama?
For Entry Level Help Desk Support jobs in Alabama, the most frequently searched job titles are:
- Senior Help Desk Analyst
- Remote Independent Contractor Help Desk Technician
- Overnight Remote Help Desk Technician
- It Help Desk Technician
- Remote Weekend Help Desk Technician
- Help Desk Technician
- Entry Level Help Desk Technician
- Remote Junior Help Desk Technician
- Internship Pc Build Technician
- Help Desk Password Reset
What job categories do people searching Entry Level Help Desk Support jobs in Alabama look for?
The top searched job categories for Entry Level Help Desk Support jobs in Alabama are:
What cities in Alabama are hiring for Entry Level Help Desk Support jobs?
Cities in Alabama with the most Entry Level Help Desk Support job openings:
Job description
Are you passionate about delivering exceptional technical support and solving complex challenges? TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness Portfolio, encompassing the Cargo and Personnel Movement (CPM) Systems, ensuring seamless operations during regular business hours and offering reliable "on-call" assistance after-hours. If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate issues, we want to hear from you. Join TechFlow Inc. and be a vital part of our mission to provide outstanding technical support and service excellence.
Key Responsibilities
- Deliver comprehensive technical assistance for the Enterprise Logistics Readiness Portfolio and Cargo Personnel Movement Systems.
- Provide expert Tier II and III support to resolve complex technical issues, troubleshoot system problems, and ensure high-quality service delivery both during business hours and through on-call after-hours support.
- Monitors discrepancy reports as tracked in approved tools to provide possible workarounds and improvement to assist field users.
- Documents problem resolutions on both functional and engineering solutions, and provide a monthly analysis report that includes metrics on trouble call data, trends, and a cumulative analysis.
- Develop and maintain problem resolution solution sets on all fielded/identified software defects.
- Researches software, documentation, procedural problems, and network related connectivity issues and provides coordinated resolution to the requester and/or requesting agency.
- Writes query scripts to retrieve information and provide reports as needed.
- Review and provide inputs to software designs.
- Assists in identifying and troubleshooting SDC compatibility issues with CPM FoS.
- Supports Help Desk Level II escalations to Level III.
- Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the government to resolve operational issues.