ZipRecruiter

Log In

2

Entry Level Help Desk Support Jobs in Alabama (NOW HIRING)

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues ...

Wise Staffing Group

Be Seen First

Junior-Level Help Desk Support (Mobile, AL)

Mobile, AL · On-site

$38K - $42K/yr

We are seeking a Junior-Level Help Desk Support professional to provide technical assistance to employees and troubleshoot basic computer, software, and technology-related issues. This is an ...

New

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.

Agile Defense

Help Desk Technician

Montgomery, AL

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.

Zolon Tech

Service Desk Support

Huntsville, AL · On-site

$19 - $25.75/hr

Service Desk Support Zolon PCS is seeking Service Desk Support. This role supports the Federal ... Key Qualifications: * 1-2 yrs IT help desk/service desk experience * Windows 10/11, O365, ITSM ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...

next page

Showing results 1-20

All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Alabama

Entry Level Help Desk Support information

See Alabama salary details

$9

$18

$30

How much do entry level help desk support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for entry level help desk support in Alabama is $18.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $20.91 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Alabama?

For Entry Level Help Desk Support jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Alabama look for?

The top searched job categories for Entry Level Help Desk Support jobs in Alabama are:

What cities in Alabama are hiring for Entry Level Help Desk Support jobs?

Cities in Alabama with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Alabama as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,297 per year, or $18.9 per hour.

Help Desk Support - Tier 1

Birmingham, AL • On-site

Express Oil Change & Tire Engineers
See more jobs at Express Oil Change & Tire Engineersexternal

$18.75 - $25.25/hr

Full-time

Re-posted 10 days ago

Job description

Company Description

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.

Job Description

Your primary mission is to keep our retail stores up and running. In this entry-level IT role, you are the first line of technical support, treating our store teams as your most important customers. When a store experiences a technical issue, you are their dedicated partner in resolving it quickly and efficiently, ensuring they can get back to serving their own customers without missing a beat.

Beyond providing empathetic and urgent technical support, you will help build our team's knowledge foundation. As you resolve everyday issues, you will help convert those solutions into clear, easy-to-read guides and Standard Operating Procedures (SOPs) that empower your peers and allow store teams to troubleshoot basic issues independently.

Qualifications

  • Experience: 0-2 years in an IT Help Desk or customer service environment. (Experience supporting a retail environment is a massive plus!)

  • Customer-First Mindset: A strong passion for helping people and an understanding that internal store employees are your VIP customers.

  • Technical Skills: A foundational understanding of IT support principles (ITIL knowledge is a bonus). Familiarity with small networks, shared printers, thin clients, and basic hardware troubleshooting. Experience working with Linux systems.

  • Writing Proficiency: The ability to write clearly and translate technical jargon into simple, "step-by-step" guides for non-technical retail audiences. 

  • On-Call Schedule: Once every 6 weeks; includes evenings until 9pm/Saturday 7am-9pm/Sunday 1pm-5pm

Additional Information

Common Daily Support Tasks:

  • Access Management: Email and Active Directory password resets.

  • Printer Support: Toner/drum resets and network connectivity troubleshooting for standard and sticker printers.

  • Hardware & Point-of-Sale: Troubleshooting Clover systems and Thin Clients (e.g., network drops, replacement configurations, PXE boot issues).

  • Store Security & Communications: Basic camera support (verifying functionality, assisting with footage sharing, password resets) and VoIP phone support (paging, hold functions, ringing issues, replacements).

All of your information will be kept confidential according to EEO guidelines.

Apply