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Entry Level Help Desk Support Jobs in Mobile, AL

Wise Staffing Group

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Junior-Level Help Desk Support (Mobile, AL)

Mobile, AL · On-site

$38K - $42K/yr

We are seeking a Junior-Level Help Desk Support professional to provide technical assistance to employees and troubleshoot basic computer, software, and technology-related issues. This is an ...

New

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Excellent communication, customer service, and organizational skills This role is ideal for an IT Support Technician, Desktop Support Technician, or Help Desk professional looking to gain valuable ...

Canfor

Service Desk Analyst

Mobile, AL · On-site

$20.25 - $27.75/hr

As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will ... Additionally, you will support small development tasks, service implementation activities, security ...

Canfor

Service Desk Analyst

Mobile, AL · On-site

$20.25 - $27.75/hr

As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will ... Additionally, you will support small development tasks, service implementation activities, security ...

Canfor

Service Desk Analyst

Mobile, AL · On-site

$20.25 - $27.75/hr

As the Service Desk Analyst, you will handle daily IT service requests and related issues. You will ... Additionally, you will support small development tasks, service implementation activities, security ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

Responsibilities- Install and configure hardware and software components- End user computer imaging, configuration, and set up- Provide help desk support to end users to troubleshoot and resolve ...

Thompson Engineering

IT Technician

Mobile, AL

Responsibilities - Install and configure hardware and software components - End user computer imaging, configuration, and set up - Provide help desk support to end users to troubleshoot and resolve ...

Thompson Engineering

IT Technician

Mobile, AL

Responsibilities - Install and configure hardware and software components - End user computer imaging, configuration, and set up - Provide help desk support to end users to troubleshoot and resolve ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

Responsibilities - Install and configure hardware and software components - End user computer imaging, configuration, and set up - Provide help desk support to end users to troubleshoot and resolve ...

Apex Systems

IT Desktop Support

Mobile, AL · On-site

Required Qualifications * 2+ years of experience in desktop support, help desk support, field services, or technical support roles. * Strong troubleshooting and problem-solving skills. * Experience ...

Xante corp

Technical Support Representative

Mobile, AL · On-site

Valid Passport is a plus * 2+ years experience in the help desk environment is required Company Description Please send resumes to hr@xante.com. You may also mail to Xante Corporation Attention HR P.

GES GROUP

IT Support Specialist (46060)

AL · On-site

$21.63/hr

Solve all end user workstation, help desk, repair and troubleshooting issues, using the IT Manager for support. * Act as liaison between end user and technical escalation team when tickets reach ...

New

U.S. Navy

IT Support Specialist

Theodore, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Entry Level Help Desk Support information

See Mobile, AL salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for entry level help desk support in Mobile, AL is $20.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Mobile, AL?

For Entry Level Help Desk Support jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Mobile, AL look for?

The top searched job categories for Entry Level Help Desk Support jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Entry Level Help Desk Support jobs?

Cities near Mobile, AL with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you

Junior-Level Help Desk Support (Mobile, AL)

Mobile, AL • On-site

Wise Staffing Group
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Wise Staffing Groupexternal

$38K - $42K/yr

Full-time

Medical, Dental, Vision, Life

Posted 3 days ago

New

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Job description

Schedule:

M-F 8:00 AM- 5:00 PM


Job Summary:

We are seeking a Junior-Level Help Desk Support professional to provide technical assistance to employees and troubleshoot basic computer, software, and technology-related issues. This is an excellent opportunity for someone with approximately 1 year of help desk or technical support experience who is looking to grow their IT career.


Responsibilities:

  • Provide first-level technical support to employees.
  • Troubleshoot basic computer, software, and technical issues.
  • Assist with password and account-related issues.
  • Set up and maintain computers, monitors, printers, and other equipment
  • Install and update software as needed
  • Respond to help desk requests in a timely manner
  • Document technical issues and resolutions
  • Escalate more complex technical issues when necessary
  • Provide professional and friendly customer service


Qualifications:

  • High school diploma or GED required
  • IT-related education, certification, or technical training preferred
  • At least 1 year of help desk, technical support, or related IT experience preferred
  • CompTIA A+, IT support certification, or related coursework is a plus
  • Basic knowledge of Windows, computer hardware, software, and troubleshooting
  • Strong communication and customer service skills
  • Good problem-solving and organizational skills
  • Ability to learn new technology and work independently
  • Equivalent combination of education, training, and hands-on experience may be considered

Company Description

Headquartered in Tupelo, MS, Wise Staffing Group is a full-service human resources company specializing in temporary and career staffing with an emphasis on providing excellent customer service. Wise Staffing Group become one of the largest staffing services in the Southeast United States. Since 1987, we have proven to be one of the most respected providers of innovative staffing solutions. We have developed and offer industry leading services that provide dependable, qualified workers. Each office sets and maintains the same high standards of operation and ongoing commitment to quality services. We consistently work toward superior performance in fulfilling client needs.