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Entry Level Help Desk Support Jobs in Mobile, AL

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Excellent communication, customer service, and organizational skills This role is ideal for an IT Support Technician, Desktop Support Technician, or Help Desk professional looking to gain valuable ...

Xante corp

Technical Support Representative

Mobile, AL · On-site

Valid Passport is a plus * 2+ years experience in the help desk environment is required Company Description Please send resumes to hr@xante.com. You may also mail to Xante Corporation Attention HR P.

TQL

Regional IT Support Specialist

Spanish Fort, AL

Bachelor's degree in information technology or equivalent work experience 1 year of Help Desk experience; supporting hardware, software, and VoIP systems Strong knowledge of Microsoft Office 365 ...

GES GROUP

IT Support Specialist (45317)

AL · On-site

$19 - $21.63/hr

Solve all end user workstation, help desk, repair and troubleshooting issues, using the IT Manager for support. * Act as liaison between end user and technical escalation team when tickets reach ...

1915 South / Ashley

Associate, Technology

Mobile, AL · On-site

The Associate of Technology is an entry-level front-line IT support owner for end users across the ... Experience: 1-3 years of help desk, desktop support, or end-user IT support experience Working ...

Commonwealth Hotels

Front Desk Clerk

Daphne, AL

$12.25 - $15/hr

Whether you are helping guests enjoy their complimentary breakfast with breathtaking Bay views or ... Online training courses Additional Support: Employee Assistance Program, jury duty leaves ...

Commonwealth Hotels

Front Desk Clerk

Daphne, AL · On-site

$12.25 - $15/hr

Whether you are helping guests enjoy their complimentary breakfast with breathtaking Bay views or ... Online training courses Additional Support: Employee Assistance Program, jury duty leaves ...

Commonwealth Hotels

Front Desk Clerk

Daphne, AL · On-site

$12.25 - $15/hr

Whether you are helping guests enjoy their complimentary breakfast with breathtaking Bay views or ... Online training courses Additional Support: Employee Assistance Program, jury duty leaves ...

A&R GROUP

Front Desk Supervisor

Orange Beach, AL · On-site

$14.75 - $19/hr

A people person through and through-you love helping guests and supporting your team * Detail ... desk, we want to meet you! Apply today and let's make every check-in a moment to remember. A&R ...

Maximus

Junior CIC Analyst

Mobile, AL · On-site

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations support roles. - Demonstrated experience supporting IT operations, help desk, or service desk ...

Maximus

Junior CIC Analyst

Mobile, AL

Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations support roles. - Demonstrated experience supporting IT operations, help desk, or service desk ...

Harris

IT Associate Desktop support analyst

Mobile, AL · On-site

$22.83/hr

Monitor the help desk ticketing system for new support requests. * Prioritize and categorize tickets based on urgency and impact. * Maintain accurate and up-to-date documentation of known issues ...

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Entry Level Help Desk Support information

See Mobile, AL salary details

$10

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$32

How much do entry level help desk support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for entry level help desk support in Mobile, AL is $20.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Mobile, AL? For Entry Level Help Desk Support jobs in Mobile, AL, the most frequently searched job titles are:
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What cities near Mobile, AL are hiring for Entry Level Help Desk Support jobs? Cities near Mobile, AL with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Help Desk Technician

Help Desk Technician

Ideacom of the Gulf Coast Inc.

Daphne, AL • On-site

$18 - $22/hr

Full-time

Medical, Dental, Life, Retirement

Posted 16 days ago

Job description

Job Summary: Do you enjoy solving problems? Do you have a knack for computers? Are you the go-to person when someone in your family needs help with technology? At IDeACOM of the Gulf Coast, we are looking for an enthusiastic help desk technician to help provide excellent customer service and assist our clients with technical issues. On-the-job training provided as needed.

Responsibilities & Duties:

· Create, document, and manage support tickets and solutions in a timely manner

· Respond to customers via phone, email, and chat

· Analyze, troubleshoot, and solve basic technological issues

· Escalate advanced technological issues to senior staff

· Document customer specific data for future reference

· Assist with new installations and implementations

· Assist with proactive and preventative maintenance

· Monitor and review various scheduled reports for anomalies and escalate issues accordingly

Required Qualifications & Skills:

· Excellent Customer Service

· Team Oriented

· Passion for Learning, specifically Technology

· Excellent Communication

· Analytical and Problem Solving skills

· Excellent Documentation and Organization

· Experience with Windows 10

· High School Diploma or GED

· Drivers License and clean driving record

Preferred Qualifications & Skills:

· Associates Degree

· Microsoft Office and/or Gmail experience

· Mac experience