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Entry Level Help Desk Support Jobs in Mobile, AL

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Excellent communication, customer service, and organizational skills This role is ideal for an IT Support Technician, Desktop Support Technician, or Help Desk professional looking to gain valuable ...

Xante corp

Be Seen First

Technical Support Representative

Mobile, AL · On-site

Valid Passport is a plus * 2+ years experience in the help desk environment is required Company Description Please send resumes to hr@xante.com. You may also mail to Xante Corporation Attention HR P.

PCH

Entry Level IT Technician

Point Clear, AL · On-site

... Support & Connectivity: Assist in maintaining network infrastructure, including routers, switches, and access points, to ensure reliable connectivity throughout the property. • Help Desk & Issue ...

Info Origin Inc.

Business Analyst

Moss Point, MS · On-site

Candidate must have experience serving as primary point of contact for users experiencing help desk ... Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails ...

A&R GROUP

Front Desk Supervisor

Orange Beach, AL

$14.75 - $19/hr

A people person through and through-you love helping guests and supporting your team * Detail ... desk, we want to meet you! Apply today and let's make every check-in a moment to remember. A&R ...

Skywalk Global

Business Analyst

Moss Point, MS · On-site

Candidate must have experience serving as primary point of contact for users experiencing help desk ... Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails ...

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Entry Level Help Desk Support information

See Mobile, AL salary details

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How much do entry level help desk support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level help desk support in Mobile, AL is $20.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Mobile, AL? For Entry Level Help Desk Support jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Mobile, AL look for? The top searched job categories for Entry Level Help Desk Support jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Entry Level Help Desk Support jobs? Cities near Mobile, AL with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Technical Support

Technical Support

TEEMA

Mobile, AL • On-site

$25 - $28/hr

Full-time

Posted 6 days ago

Job description

Contract IT Service Desk Support Technician
Location: Mobile, AL (100% Onsite)
Duration: 3-Month Contract with Potential for Full-Time Conversion

Join a fast-paced healthcare technology environment supporting a major workstation refresh and end-user technology deployment initiative. This is an excellent opportunity for an IT support professional who enjoys hands-on technical work, desktop deployments, and delivering exceptional customer service.

What You'll Do

  • Configure, image, and deploy 60–80 desktop and laptop systems

  • Perform workstation setup, software installation, and basic system configuration

  • Transfer user data from legacy devices to new systems

  • Install and support Microsoft Office, Citrix, printers, and related peripherals

  • Troubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivity

  • Maintain clean, organized workstation installations with proper cable management

  • Document and manage support requests using ServiceNow

  • Provide basic end-user guidance during equipment rollouts and installations

What We're Looking For

  • Experience with desktop, laptop, or workstation deployments in a professional environment

  • Familiarity with Active Directory user administration and account support

  • Knowledge of Microsoft Office, Citrix, and printer installations

  • Strong troubleshooting skills for common hardware and peripheral issues

  • Ability to manage repetitive technical tasks efficiently while maintaining attention to detail

  • Excellent communication, customer service, and organizational skills

This role is ideal for an IT Support Technician, Desktop Support Technician, or Help Desk professional looking to gain valuable enterprise experience while contributing to a high-visibility technology rollout project.

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About Teema

Sourced by ZipRecruiter

TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Litchfield Park, AZ, US

Social media

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