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Entry Level Help Desk Support Jobs in Montgomery, AL

TechFlow, Inc.

Help Desk Support

Montgomery, AL

TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues ...

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...

Sharecare

Lead Customer Service Rep

Montgomery, AL · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.?? * Researching, responding, and providing a resolution, within the appropriate timeframe, to ...

Resourcing HQ

IT Support Technician

Montgomery, AL · On-site

$21.25 - $29.25/hr

Provide basic help desk-level technical support during the transition process * Ensure devices are properly set up, connected, and functioning before handing them off to end users * Maintain ...

Atrium Hospitality

Front Desk Associate

Montgomery, AL · On-site

$13.75 - $17.75/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Atrium Hospitality

Front Desk Associate

Montgomery, AL

$13.75 - $17.75/hr

Help manage daily tasks like event sheet distribution, business center support, and keeping the ... at the front desk with a frozen screen. * Able to lift 50 lbs and stay on your feet - This role ...

Top Talent Recruiter

Level 2 I. T. Tech

Montgomery, AL · On-site

$21.25 - $29.25/hr

Provide IT support for clients remotely or at a client site. Find fixes, workarounds and final ... Record, track, and document the help desk request problem solving process including actions taken ...

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Entry Level Help Desk Support information

See Montgomery, AL salary details

$10

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$32

How much do entry level help desk support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level help desk support in Montgomery, AL is $20.62, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.84 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Montgomery, AL?

For Entry Level Help Desk Support jobs in Montgomery, AL, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Montgomery, AL look for?

The top searched job categories for Entry Level Help Desk Support jobs in Montgomery, AL are:

What cities near Montgomery, AL are hiring for Entry Level Help Desk Support jobs?

Cities near Montgomery, AL with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Montgomery, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,888 per year, or $20.6 per hour.

Help Desk Support

TechFlow, Inc.

Montgomery, AL

Full-time

Re-posted 12 days ago

Job description

Are you passionate about delivering exceptional technical support and solving complex challenges? TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness Portfolio, encompassing the Cargo and Personnel Movement (CPM) Systems, ensuring seamless operations during regular business hours and offering reliable "on-call" assistance after-hours. If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate issues, we want to hear from you. Join TechFlow Inc. and be a vital part of our mission to provide outstanding technical support and service excellence.

Key Responsibilities

  • Deliver comprehensive technical assistance for the Enterprise Logistics Readiness Portfolio and Cargo Personnel Movement Systems.
  • Provide expert Tier II and III support to resolve complex technical issues, troubleshoot system problems, and ensure high-quality service delivery both during business hours and through on-call after-hours support.
  • Monitors discrepancy reports as tracked in approved tools to provide possible workarounds and improvement to assist field users.
  • Documents problem resolutions on both functional and engineering solutions, and provide a monthly analysis report that includes metrics on trouble call data, trends, and a cumulative analysis.
  • Develop and maintain problem resolution solution sets on all fielded/identified software defects.
  • Researches software, documentation, procedural problems, and network related connectivity issues and provides coordinated resolution to the requester and/or requesting agency.
  • Writes query scripts to retrieve information and provide reports as needed.
  • Review and provide inputs to software designs.
  • Assists in identifying and troubleshooting SDC compatibility issues with CPM FoS.
  • Supports Help Desk Level II escalations to Level III.
  • Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the government to resolve operational issues.

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