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Entry Level Help Desk Support Jobs in Florence, AL

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Posting Details Position Information Department/College Client Support Services Position Title Help Desk Technician Job Category Staff Posting Number 00544 FLSA Non-Exempt Full or Part Time Full-Time ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization ... Provide "how to" assistance on all internally supported devices, applications and systems.

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization ... Provide "how to" assistance on all internally supported devices, applications and systems.

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization ... Provide "how to" assistance on all internally supported devices, applications and systems.Escalates ...

Workout Anytime

Front Desk

Athens, AL · On-site

$9/hr

We've built a strong team culture where health, wellness, and mutual support are a top priority for ... helping you stay current with the latest fitness trends. * Exclusive Discounts: As part of the team ...

Workout Anytime

Front Desk

Athens, AL · On-site

$9/hr

We've built a strong team culture where health, wellness, and mutual support are a top priority for ... helping you stay current with the latest fitness trends. * Exclusive Discounts: As part of the team ...

Workout Anytime

Front Desk

Athens, AL · On-site

$9/hr

We've built a strong team culture where health, wellness, and mutual support are a top priority for ... helping you stay current with the latest fitness trends. * Exclusive Discounts: As part of the team ...

Aspen Dental

Dental Assistant - Entry Level

Athens, AL · On-site

$16 - $19/hr

When you join our team as an Entry-Level Dental Assistant , you will have the opportunity to give ... You will have the support and training you need to help you be successful, no matter your level of ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Florence, AL

Entry Level Help Desk Support information

See Florence, AL salary details

$9

$18

$29

How much do entry level help desk support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level help desk support in Florence, AL is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.72 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Florence, AL?

For Entry Level Help Desk Support jobs in Florence, AL, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Florence, AL look for?

The top searched job categories for Entry Level Help Desk Support jobs in Florence, AL are:

What cities near Florence, AL are hiring for Entry Level Help Desk Support jobs?

Cities near Florence, AL with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Florence, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,915 per year, or $18.7 per hour.

Help Desk Technician

Athens State University

Athens, AL • On-site

$17 - $22.75/hr

Full-time

Posted 21 days ago

Job description

Posting Details
Position Information
Department/College
Client Support Services
Position Title
Help Desk Technician
Job Category
Staff
Posting Number
00544
FLSA
Non-Exempt
Full or Part Time
Full-Time
Other
Temporary
No
If Temporary, number of months
Position Summary Information
Duties
The primary function of the Helpdesk Technician is to provide Tier 1 technical support for university systems, including the learning management system, instructional technologies, and desktop computing, for students, faculty, and staff.
ESSENTIAL FUNCTIONS:
  • Provide technical assistance to end-users by phone, email, online, and in-person.
  • Manage help desk ticket intake, capturing complete contact information and issue description, and assigning appropriate tier-level support per established protocols
  • Provide Tier 1 support, including intake resolution and in-depth troubleshooting of hardware, software, email, and learning management system issues, escalating network and Banner-related issues to the appropriate team.
  • Recommend and refine Tier 1 troubleshooting procedures based on recurring ticket patterns
  • Escalate unresolved issues to systems and network staff, with documented analysis of the problem and attempted resolutions
  • Create self-service materials to empower end-users to resolve common issues independently
  • Assist in the developing and updating of faculty, staff, and student orientation materials
  • Continuously build product knowledge and Tier 1 troubleshooting skills through hands-on work with university systems and required training
  • Provide backup support for desktop system deployment and management as needed
  • Deliver consistent, high-quality customer service by following established protocols and timelines, and by fostering a cooperative, collaborative atmosphere with the University community
  • Proactively identify and implement opportunities for process improvement, efficiency, and end-user empowerment in support of the University mission
  • Demonstrate flexibility and sound judgment - adapting to changing work scope, solving problems independently and collaboratively, and self-monitoring performance for continuous improvement
  • Follow established ITY service management practices for incident management, request fulfillment, documentation, escalation, and customer communication.
  • Assist users with account management, password resets, multifactor authentication enrollment, and access-related issues in accordance with university security policies.
  • Support university cybersecurity initiatives by promoting secure computing practices, identifying suspicious activity, and adhering to institutional security standards and procedures.
  • Perform other duties as assigned

Qualifications
QUALIFICATIONS REQUIRED:
  • High School Diploma or GED
  • Strong computer hardware and software skills (troubleshooting hardware/software issues) including: Microsoft Office Suite, web browsers, online information systems, and electronic mail
  • Proficiency using Microsoft 365
  • Strong critical thinking and problem solving skills
  • Excellent verbal and nonverbal communication skills
  • Strong organization and multi-tasking skills
  • Ability to provide great customer service and technical support to a diverse audience
  • Must be able to accommodate a flexible work schedule including early evenings and Sunday afternoons.

OTHER QUALIFICATIONS AND JOB REQUIREMENTS:
PREFERRED:
  • Associate's or Bachelor's Degree in technology-related field
  • Work experience in a higher education setting supporting instructional technologies such as learning management systems, online courses, lecture capture, online storage, and portals.
  • Experience using a work order ticketing system
  • Experience with developing instructional training materials on various topics

WORKING CONDITIONS:
  • Must be able to remain in a stationary position for 65% of the time
  • Occasionally performs duties that require spending time in low posture positions such as crawling, crouching, kneeling, and stooping
  • Must be able to adjust or move objects up to 25 pounds in all directions
  • Requires frequent communication
  • Frequently performs tasks that uses repeating motions of the wrists, hands, and/or fingers
  • Requires clarity of vision for frequent use of computers and other technological devices
  • After-hours and weekends may be required as needed

Salary Schedule
Salary Band: N270
To view salary schedules, visit: https://www.athens.edu/about/offices/human- resources/salary-schedule-tables/Salary will be commensurate with experience and qualifications
Posting Detail Information
University Information
Located in historic Athens, Alabama, Athens State University offers junior and senior-level coursework to community college graduates and transfer students holding sufficient credits from other institutions. Approximately 3,000 students each semester have selected Athens State because of its neighborly environment where over 50 majors and degree programs are offered, with courses taught by a supportive and exceptional faculty. Approximately 95% of the students are enrolled in at least one online course. The typical student is a working adult who commutes. Recently, the University was named the Most Affordable College in Alabama by The Best Schools, as well as a 2024 Great College to Work For by ModernThink. Athens State offers undergraduate degree programs in Liberal Arts, Teacher Preparation, and Business. The University employs more than 392 full and part-time employees with approximately 88 full-time faculty members in three colleges: College of Arts and Sciences, College of Business, and College of Education. 83% of the full-time faculty members hold a terminal degree. Athens State is accredited by the Southern Association of Colleges and Schools Commission on Colleges.
Athens, Alabama is located in North Alabama equidistant between Nashville, TN and Birmingham, AL. Athens is home to several events and festivals that have been featured as the Southeast Tourism Society's "Top 20 Events in the Southeast" including the Athens Storytelling Festival and the Tennessee Valley Old Time Fiddlers Convention.
EEO Statement
Non-Discrimination Policy Statement Athens State University, as an equal opportunity/affirmative action institution, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. Athens State University does not discriminate on the basis of race, color, national origin, age, marital status, gender, gender identity, gender expression, pregnancy, sexual orientation, disability, religion, genetic information, or veteran status in employment, or admissions to or participation in educational programs and activities. Inquiries or concerns may be addressed to the Office of the Provost/Vice President of Academic Affairs and Student Services, 300 N. Beaty St., Athens, AL 35611, 256- 233-8175.
Background Check Statement
In accordance with Athens State University Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from that criminal background check.
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Unofficial transcripts should be from the college or university which verifies qualifications for the position.
Note: Credential evaluations are needed for all transcripts obtained outside the U.S. before uploading and submitting an application. (Credential evaluators should provide course-by-course evaluations and transcribed in English.)
Upon an offer of employment, official transcripts from all colleges and universities attended must be submitted. Continued employment is contingent upon receipt of transcripts from all colleges and universities attended.
Additional Information
Athens State University participates in the E-verify System to verify employment eligibility for all newly-hired employees.
To view details or to apply, visit: https://jobs.athens.edu/
Review of applications will begin as soon as possible and remain "open until filled".
For assistance, contact the Human Resources Office at 256-216-3333 or email us at employment@athens.edu.

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