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Entry Level Help Desk Support Jobs in Florence, AL

Tiffin Motorhomes

Help Desk Technician

Red Bay, AL

$15.75 - $21.25/hr

Support employee onboarding and offboarding technology tasks. * Document support requests, troubleshooting steps, and resolutions in the help desk system. * Escalate complex or unresolved issues to ...

Tiffin

Help Desk Technician

Red Bay, AL · On-site

$15.75 - $21.25/hr

Respond to help desk calls, emails, and support tickets professionally and promptly. * Provide Tier 1 technical support to employees across the organization. * Assist with password resets, account ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization ... Provide "how to" assistance on all internally supported devices, applications and systems.

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization ... Provide "how to" assistance on all internally supported devices, applications and systems.

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

The IT service desk analyst is the first point of contact between end users and the IT organization ... Provide "how to" assistance on all internally supported devices, applications and systems.Escalates ...

Listerhill Credit Union

Helpdesk Technician

Muscle Shoals, AL · On-site

$17.50 - $23.75/hr

Listerhill Credit Union is a financial cooperative whose primary purpose is to help our members ... Troubleshoot, debug, and resolve the problem * Assist network team by providing individual support ...

Listerhill Credit Union

Helpdesk Technician

Muscle Shoals, AL · On-site

$17.50 - $23.75/hr

Listerhill Credit Union is a financial cooperative whose primary purpose is to help our members ... Troubleshoot, debug, and resolve the problem * Assist network team by providing individual support ...

southerncarlson

IT Support Analyst

Muscle Shoals, AL · On-site

This role will also serve as an escalation point for the Help Desk and will participate in the afterhours / on-call support rotation schedule. Must demonstrate the ability to work well with a minimal ...

southerncarlson

IT Support Analyst

Muscle Shoals, AL · On-site

This role will also serve as an escalation point for the Help Desk and will participate in the afterhours / on-call support rotation schedule. Must demonstrate the ability to work well with a minimal ...

U.S. Navy

IT Support Specialist

Leighton, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Moulton, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Collinwood, TN

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Littleville, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Red Bay, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Saint Florian, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Killen, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Florence, AL

Entry Level Help Desk Support information

See Florence, AL salary details

$9

$18

$29

How much do entry level help desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level help desk support in Florence, AL is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.72 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Florence, AL? For Entry Level Help Desk Support jobs in Florence, AL, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Florence, AL look for? The top searched job categories for Entry Level Help Desk Support jobs in Florence, AL are:
What cities near Florence, AL are hiring for Entry Level Help Desk Support jobs? Cities near Florence, AL with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Florence, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,915 per year, or $18.7 per hour.

Help Desk Support

OmniCourt (Southern Automated)

Tuscumbia, AL • On-site

$20 - $35/hr

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Join Our Team as a Help Desk Support Specialist!

Are you passionate about technology and enjoy helping others solve their tech challenges? At our company, we turn the digital dreams of our clients into reality. We work closely with our users throughout development to ensure we stay aligned with their goals. If you’re ready to be part of a team that’s committed to producing exceptional software and providing top-notch support, we’d love to hear from you!

What You’ll Do

As a Help Desk Support Specialist, you’ll play a key role in ensuring our clients and team members have the technical support they need to succeed. Here’s what your day-to-day might look like:

  • Provide first-level technical support to clients and internal staff.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Document and track support requests to ensure timely resolutions.
  • Collaborate with other team members to escalate and resolve complex issues.
  • Offer guidance to users on best practices and system usage.
What We’re Looking For

To thrive in this role, you’ll need:

  • 1 year of experience in a help desk or technical support role.
  • Strong problem-solving skills and a knack for troubleshooting.
  • Excellent communication skills to explain technical concepts to non-technical users.
  • Familiarity with common software applications and basic networking principles.
  • A customer-focused mindset with a commitment to delivering exceptional service.
Why Join Us?

We believe in taking care of our team as much as we take care of our clients. Here’s what we offer:

  • Paid Training to help you grow and succeed in your role.
  • Health Insurance to keep you and your loved ones covered.
  • 401(k) Plan to help you plan for your future.
Our Culture and Values

At our core, we are a team of innovators and problem-solvers. Collaboration, creativity, and a commitment to excellence drive everything we do. We value open communication and believe that every team member plays a vital role in our success. If you’re looking for a supportive and dynamic work environment, you’ll feel right at home here.

Ready to Apply?

If this sounds like the perfect opportunity for you, we’d love to hear from you! Take the next step in your career and join a team that’s passionate about making a difference in the digital world. Apply today!


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