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Entry Level Help Desk Support Jobs in Florence, AL

Burger King

Shift Manager

Russellville, AL

$11.50 - $14.75/hr

If you're dependable, confident in making decisions, and ready to step into an entry-level ... Support profitability by following cash control procedures, helping manage inventory, and receiving ...

Carrols Corporation

Shift Manager

Russellville, AL · On-site

$11.50 - $14.75/hr

If you're dependable, confident in making decisions, and ready to step into an entry-level ... Support profitability by following cash control procedures, helping manage inventory, and receiving ...

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Entry Level Help Desk Support information

See Florence, AL salary details

$9

$18

$29

How much do entry level help desk support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level help desk support in Florence, AL is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.72 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Florence, AL?

For Entry Level Help Desk Support jobs in Florence, AL, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Florence, AL look for?

The top searched job categories for Entry Level Help Desk Support jobs in Florence, AL are:

What cities near Florence, AL are hiring for Entry Level Help Desk Support jobs?

Cities near Florence, AL with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Florence, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,915 per year, or $18.7 per hour.

Shift Manager

Burger King

Russellville, AL

$11.50 - $14.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Burger King rating

4.5

Company rating: 4.5 out of 10

Based on 1,952 frontline employees who took The Breakroom Quiz

94th of 107 rated fast food restaurants

Job description

Burger King Hourly Shift Coordinator

Bring the flavor. Bring the fire. Lead the way.

Welcome to the Flame-Grilled Life

At Burger King, our Hourly Shift Coordinators are the leaders who set the tone for every shift. You're responsible for delivering a smooth operation, strong team performance, and an exceptional guest experience - every time the doors open.

In this role, you'll lead Team Members during your assigned shifts, ensuring food quality, service speed, cleanliness, and safety standards are consistently met. You'll coach in the moment, solve problems quickly, and keep the team focused, motivated, and accountable.

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention to detail, and leading by example.

If you're dependable, confident in making decisions, and ready to step into an entry-level leadership role in a fast-paced environment, this is your opportunity to grow.

What You'll Do

  • Create great guest experiences by guiding the team to deliver accurate, fast, friendly service in a clean environment
  • Coach and motivate the crew by offering feedback, supporting development, and keeping everyone energized throughout the shift
  • Lead shift operations by executing the shift plan, upholding BK standards, directing workflow, and stepping in wherever needed
  • Support profitability by following cash control procedures, helping manage inventory, and receiving truck orders

What You Bring

  • At least 18 years of age
  • High School Diploma or GED preferred
  • Experience in restaurants, retail, or another fast-paced environment
  • A people-first attitude with strong communication skills
  • Ability to motivate others and solve problems confidently during busy shifts
  • Commitment to great guest experiences, BK standards, and learning new responsibilities

Why You'll Love It Here

  • Weekly pay
  • Meal discounts*
  • Quarterly Bonus*
  • Flexible schedules
  • Training that builds leadership skills
  • Opportunities to grow into Hourly Shift Coordinator & beyond
  • Paid time off*
  • Medical, dental, vision & 401(k)*
  • Recognition programs, and more

*Benefits vary by location & eligibility. Actual pay varies based on experience, training, and location. Rates may differ based on state or local minimum wage requirements. Hourly Team Members are eligible for overtime, per applicable laws and Carrols policies.

What Burger King employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Burger King logo

About Burger King

Sourced by ZipRecruiter

Every day, more than 11 million guests visit Burger King restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, Burger King is the second largest fast food hamburger chain in the world. The original Home of the Whopper, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

Social media

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