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It Helpdesk Manager Jobs in Alabama (NOW HIRING)

Troy University

Helpdesk Operator

Troy, AL · On-site

Posting Details Position Information Posting Number SF2435P Position Title Helpdesk Operator Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...

BC Tech Pro

IT Help Desk

Huntsville, AL

... of a variety of technology-based products typically associated with an end-user computing ... Responds to change management requests including installing new PC equipment, providing end-user ...

BC Tech Pro

IT Help Desk

Huntsville, AL

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Responds to change management requests including installing new PC equipment, providing end-user ...

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Responds to change management requests including installing new PC equipment, providing end-user ...

Vulcan Materials Company

IT Manager

Birmingham, AL

$89K - $109K/yr

Job Summary IT Manager oversees an organization's technology infrastructure and operations, ensuring systems are reliable, efficient, and secure. They lead IT teams, manage projects, and align ...

Vulcan Materials Company

IT Manager

Birmingham, AL · On-site

$81K - $99K/yr

Job Summary IT Manager oversees an organization's technology infrastructure and operations, ensuring systems are reliable, efficient, and secure. They lead IT teams, manage projects, and align ...

LG Electronics

IT Manager

Huntsville, AL · On-site

$94K - $115K/yr

The IT Manager will lead and execute IT initiatives with a focus on AI, RPA, and information security while supporting business operations through system development, integration, and IT planning. ...

LG Electronics

IT Manager

Huntsville, AL · On-site

$94K - $115K/yr

The IT Manager will lead and execute IT initiatives with a strong focus on AI, RPA, and information security while supporting business operations through system development and integration.

Hirekeyz Inc

Information Technology Manager

Fort Novosel, AL · On-site

$89K - $109K/yr

Role: Information Technology Manager Location: 5302 Outlaw Street, Fort Rucker, AL 36362-5000 ... Manage S6 Trouble Ticket Portal and Helpdesk, ensuring all tickets are resolved within 72 hours.

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It Helpdesk Manager information

See Alabama salary details

$34K

$75.9K

$112.8K

How much do it helpdesk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for it helpdesk manager in Alabama is $75,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $90,600.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Alabama?

The most popular types of It Helpdesk jobs in Alabama are:

What are popular job titles related to It Helpdesk Manager jobs in Alabama?

For It Helpdesk Manager jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Alabama look for?

The top searched job categories for It Helpdesk Manager jobs in Alabama are:

What cities in Alabama are hiring for It Helpdesk Manager jobs?

Cities in Alabama with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Alabama as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $75,938 per year, or $36.5 per hour.

DoD Information Technology HelpDesk

Griffin Associates

Huntsville, AL

Full-time

Re-posted 27 days ago

Job description

GRIFFIN Recruiters
Job Openings >> DoD Information Technology HelpDesk
DoD Information Technology HelpDesk
Summary
Title: DoD Information Technology HelpDesk ID: 1218 Location: Huntsville, AL
More about this job >
Description

Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience
**Apply with Resume!

  • Work Authorization/Security Clearance
  • Department of Defense (DoD) Secret security clearance, or the ability to obtain one
  • Required: High School or better.
  • Pursuant to EO 14042, this position may require proof of being fully vaccinated for COVID-19.

Overview

  • Experience Required: 2 years: Computer applications and operation of existing computer programs
  • High school diploma or equivalent.
  • Working knowledge of Windows 10, Windows Server, Active Directory, Microsoft Office, and other personal computer software, as well as hardware.
  • Department of Defense (DoD) 8570.1-M, Information Assurance Workforce Improvement Program baseline certification of Information Assurance Technical (IAT) Level II Computing Technology Industry Association (CompTIA) Security +.
  • Excellent PC and network troubleshooting skills.

Preferred Education and Experience

  • Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS)
  • IT Help Desk experience.

Summary/Objective

  • Assists ensuring availability, accessibility, usability of Information Technology (IT) hardware and software.
    • Install software on personal computers (PCs).
    • Prepare new PCs for use, and previously used PCs for reuse.
    • Perform routine maintenance of PC hardware and software.
    • Responds to PC users' requests for assistance with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, and resolve or escalate for resolution.
  • Administer PC users' IT, including ensuring compliance with security requirements.

Position Type/Expected Hours of Work: Full-time, normally 40 hours per workweek

Travel:  None.

**APPLY WITH RESUME!

Apply Now
 
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About Griffin & Associates P.C.

Sourced by ZipRecruiter

Griffin & Associates serves individuals and Privately held Businesses for all their tax, Business advisory, and Financial Planning service needs. As our clients’ most trusted advisor, We always serve our Clients’ best interests with utmost Integrity and Objectivity.

Industry

Accounting services

Company size

11 - 50 Employees

Headquarters location

Norcross, GA, US

Year founded

1982

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