ZipRecruiter

Log In

1

Helpdesk Jobs in Alabama (NOW HIRING)

Listerhill Credit Union

Helpdesk Technician

Muscle Shoals, AL · On-site

$17.50 - $23.75/hr

Helping co-workers break from predatory lenders to borrow affordably and save for their financial futures, was their motivation. We have grown from a single office at Reynolds Metals to 18 branches ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

Helpdesk Technician I-II Montgomery, Alabama Job Title: Helpdesk Technician I-II Location: Maxwell AFB, Gunter Annex, Montgomery, AL Field Assistance Service (FAS) Program Must have an ACTIVE Secret ...

Troy University

Helpdesk Operator

Troy, AL · On-site

Posting Details Position Information Posting Number SF2435P Position Title Helpdesk Operator Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...

Troy University

Helpdesk Technician

Troy, AL · On-site

$18.75 - $25.25/hr

Posting Details Position Information Posting Number SF0864P Position Title Helpdesk Technician Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...

Listerhill Credit Union

Helpdesk Technician

Muscle Shoals, AL · On-site

$17.50 - $23.75/hr

Helping co-workers break from predatory lenders to borrow affordably and save for their financial futures, was their motivation. We have grown from a single office at Reynolds Metals to 18 branches ...

Listerhill Credit Union

Helpdesk Technician

Muscle Shoals, AL · On-site

$17.50 - $23.75/hr

Helping co-workers break from predatory lenders to borrow affordably and save for their financial futures, was their motivation. We have grown from a single office at Reynolds Metals to 18 branches ...

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

Helpdesk Technician I-II Montgomery, Alabama Job Title: Helpdesk Technician I-II Location: Maxwell AFB, Gunter Annex, Montgomery, AL Field Assistance Service (FAS) Program Must have an ACTIVE Secret ...

Focus

HelpDesk Analyst

Madison, AL · On-site

$15 - $15.35/hr

We are seeking a dedicated Level 1 Help Desk Technician to provide first-line technical support to our users. The ideal candidate will possess excellent problem-solving skills, effective ...

TEKsystems

Helpdesk Support Analyst

Birmingham, AL

$20 - $25/hr

Skills Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical support, Windows, Help desk, Customer service, Ticketing system Top Skills Details Help desk support ...

Troy University

Helpdesk Operator III

Troy, AL · On-site

Posting Details Position Information Posting Number SF2522P Position Title Helpdesk Operator III Position Type Professional/Salaried Department Information Technology - Troy Division Finance and ...

TEKsystems

Helpdesk Support Analyst

Birmingham, AL

$20 - $25/hr

Skills Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical support, Windows, Help desk, Customer service, Ticketing system Top Skills Details Help desk support ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Jobs in Alabama

Helpdesk information

See Alabama salary details

$11

$20

$30

How much do helpdesk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for helpdesk in Alabama is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Alabama? The most popular types of Helpdesk jobs in Alabama are:
What are popular job titles related to Helpdesk jobs in Alabama? For Helpdesk jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Alabama look for? The top searched job categories for Helpdesk jobs in Alabama are:
What cities in Alabama are hiring for Helpdesk jobs? Cities in Alabama with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Alabama as of July 2026, with employment types broken down into 85% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $43,646 per year, or $21 per hour.

Helpdesk Agent

Automation Personnel Services

Huntsville, AL • On-site

$21 - $23/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

                                                   
 
Helpdesk Support Agent
Automation Personnel Services is looking for a Helpdesk Support Agent for LG Electronics in Huntsville, AL. In this role, you will primarily be responsible for assisting the field service network in their day-to-day operations by providing administrative and customer support to up to 400 LG factory technicians and 2000 Authorized Service Centers. The role includes system password support for LG internal software as well as basic troubleshooting daily. It may also include user profile creation and maintenance. Patience and empathy with a drive to support are needed for success in this role.
 
Pay rate:
$21 to $23 per hour
 
Schedule and Hours:
Monday through Friday from 8 am to 5 pm. 
 
Helpdesk Support Agent Duties and Responsibilities:
 • Resolving support tickets submitted by the service network to the Field Support Operations Helpdesk for password reset support as well as other system issues.
 • Partnering with IT team for fast support on other systems requiring higher level support. • Live support of LG Factory Technicians via Whats  App chat for urgent support on internal software (CS Portal)
 • Creating/updating User Profiles in LG internal software GSFS+ to ensure proper access.
Helpdesk Support Agent Qualifications and Requirements:
 • Relevant administrative and software troubleshooting experience required.
 • Experienced with multiple internet browsers (Chrome, Edge, Firefox, etc.)
 • Demonstrated experience using Microsoft Office (e.g.: Excel, PowerPoint, etc.)
 • Extremely detail-oriented.
 • Strong Written and verbal communication skills.
 • Strong problem solving skills.
 • Ability to co-work within a team environment.
 
 
Job Type:
  Full-time, long term temporary

Benefits
 • Weekly Pay
 • Medical, dental, vision, short-term disability, and life insurance
 • 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
 • 6 paid Holidays after 1 year of continuous service and 1500 hours
 
401(k) Retirement Plan
 Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401K matching to all eligible contingent and temporary associates.

Interested in this job?
 Click Apply Now, email your resume to john.powell@apstemps.com, or call us at 256.583.6823 to learn more. You can also apply in person at our office located at 
 
Automation Personnel Services On-site Office:
 201 James Record Road
Huntsville, AL 35824
 
Bonus Opportunity!
 We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.
 
About Automation Personnel Services
 Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:
 • 10-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2025).
 • Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2025).
 • Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
 • Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
 • Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).
 
Get that New Job Feeling! Apply Today!

Equal Opportunity Employer
APSHuntsville
Automation Personnel Services logo

About Automation Personnel Services

Sourced by ZipRecruiter

Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award in 2019-2022, and the ClearlyRated® Best of Staffing Client Award for seven straight years, 2016-2022. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Birmingham, AL, US

Year founded

1990

Social media

FacebookTwitter

View All Automation Personnel Services Jobs

Apply