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Helpdesk Jobs in Alabama (NOW HIRING)

Troy University

Helpdesk Operator

Troy, AL · On-site

Posting Details Position Information Posting Number SF2435P Position Title Helpdesk Operator Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...

Listerhill Credit Union

Helpdesk Technician

Muscle Shoals, AL · On-site

$17.50 - $23.75/hr

Helping co-workers break from predatory lenders to borrow affordably and save for their financial futures, was their motivation. We have grown from a single office at Reynolds Metals to 18 branches ...

Troy University

Helpdesk Technician

Troy, AL · On-site

$18.75 - $25.25/hr

Posting Details Position Information Posting Number SF0864P Position Title Helpdesk Technician Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

Helpdesk Technician I-II Montgomery, Alabama Job Title: Helpdesk Technician I-II Location: Maxwell AFB, Gunter Annex, Montgomery, AL Field Assistance Service (FAS) Program Must have an ACTIVE Secret ...

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...

Listerhill Credit Union

Helpdesk Technician

Muscle Shoals, AL · On-site

$17.50 - $23.75/hr

Helping co-workers break from predatory lenders to borrow affordably and save for their financial futures, was their motivation. We have grown from a single office at Reynolds Metals to 18 branches ...

NHS Management

Helpdesk Analyst

Tuscaloosa, AL

$17 - $23.25/hr

Helpdesk Analyst I NHS Management, LLC | Corporate IT | Location: [Corporate Office -- City, State] Employment Type: Full-Time | Schedule: [e.g., Monday-Friday, 8:00 AM-5:00 PM, with rotating ...

New

Focus

HelpDesk Analyst

Madison, AL · On-site

$15 - $15.35/hr

We are seeking a dedicated Level 1 Help Desk Technician to provide first-line technical support to our users. The ideal candidate will possess excellent problem-solving skills, effective ...

Troy University

Helpdesk Operator III

Troy, AL · On-site

Posting Details Position Information Posting Number SF2522P Position Title Helpdesk Operator III Position Type Professional/Salaried Department Information Technology - Troy Division Finance and ...

TEKsystems

Helpdesk Support Analyst

Birmingham, AL · On-site

$20 - $25/hr

Skills Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical support, Windows, Help desk, Customer service, Ticketing system Top Skills Details Help desk support ...

TEKsystems

Helpdesk Support Analyst

Birmingham, AL

$20 - $25/hr

Skills Help desk support, Support, Microsoft office, Service desk, Windows 10, Desktop, Technical support, Windows, Help desk, Customer service, Ticketing system Top Skills Details Help desk support ...

NHS Management

Helpdesk Analyst - Level 1

Tuscaloosa, AL · On-site

$17 - $23.25/hr

Are you someone who enjoys solving problems and helping others? Do you have a basic understanding of computers and want to grow your IT skills in a supportive environment? If so, we'd love to meet ...

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Helpdesk information

See Alabama salary details

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How much do helpdesk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for helpdesk in Alabama is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Alabama?

The most popular types of Helpdesk jobs in Alabama are:

What are popular job titles related to Helpdesk jobs in Alabama?

For Helpdesk jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Alabama look for?

The top searched job categories for Helpdesk jobs in Alabama are:

What cities in Alabama are hiring for Helpdesk jobs?

Cities in Alabama with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Alabama as of August 2026, with employment types broken down into 83% Full Time, 12% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $43,646 per year, or $21 per hour.

Helpdesk Operator

Troy University

Troy, AL • On-site

Part-time

Re-posted 19 hours ago

Troy University rating

8.6

Company rating: 8.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

67th of 618 rated colleges and universities

Job description

Posting Details
Position Information
Posting Number
SF2435P
Position Title
Helpdesk Operator
Position Type
Classified Staff/Hourly
Department
Information Technology - Troy
Division
Finance and Administration
Campus
Troy
Work Status
Part-Time (IPT)
Temporary
No
Location
Troy - T01
Job Summary
The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.
Minimum Qualifications
1. High school diploma or equivalent
2. Basic computer knowledge
3. Customer service skills
Preferred Qualifications
1. Experience working as a helpdesk operator
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?
No
Work Hours
Monday through Friday, 8:00-7:00
Saturday, 10:00-2:00
Sunday, 1:00-5:00
One weekend per month
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility?
No
Posting Date
08/06/2026
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link
https://www.troyuniversityjobs.com/postings/46192

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