Helpdesk Operator
Troy, AL · On-site
Posting Details Position Information Posting Number SF2435P Position Title Helpdesk Operator Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...
Helpdesk Operator
Troy, AL · On-site
Posting Details Position Information Posting Number SF2435P Position Title Helpdesk Operator Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...
Helpdesk Technician
Montgomery, AL · On-site
$15.50 - $21/hr
Helpdesk Technician I-II Montgomery, Alabama Job Title: Helpdesk Technician I-II Location: Maxwell AFB, Gunter Annex, Montgomery, AL Field Assistance Service (FAS) Program Must have an ACTIVE Secret ...
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Helpdesk Technician
Montgomery, AL · On-site
$15.50 - $21/hr
Helpdesk Technician I-II Montgomery, Alabama Job Title: Helpdesk Technician I-II Location: Maxwell AFB, Gunter Annex, Montgomery, AL Field Assistance Service (FAS) Program Must have an ACTIVE Secret ...
Helpdesk Technician
Montgomery, AL · On-site
$19.75 - $26.75/hr
The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...
Helpdesk Technician
Montgomery, AL · On-site
$19.75 - $26.75/hr
The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...
Helpdesk Technician
Troy, AL · On-site
$18.75 - $25.25/hr
Posting Details Position Information Posting Number SF0864P Position Title Helpdesk Technician Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...
Helpdesk Technician
Troy, AL · On-site
$18.75 - $25.25/hr
Posting Details Position Information Posting Number SF0864P Position Title Helpdesk Technician Position Type Classified Staff/Hourly Department Information Technology - Troy Division Finance and ...
Helpdesk Operator III
Troy, AL · On-site
Posting Details Position Information Posting Number SF2522P Position Title Helpdesk Operator III Position Type Professional/Salaried Department Information Technology - Troy Division Finance and ...
Helpdesk Operator III
Troy, AL · On-site
Posting Details Position Information Posting Number SF2522P Position Title Helpdesk Operator III Position Type Professional/Salaried Department Information Technology - Troy Division Finance and ...
Tier 1 Helpdesk
Huntsville, AL · On-site
$15 - $17/hr
... help desk is preferred.
The Helpdesk Specialist works closely with engineering, cloud, security, and operations teams to maintain a responsive, high-quality support environment for all program stakeholders. Your future ...
The Helpdesk Specialist works closely with engineering, cloud, security, and operations teams to maintain a responsive, high-quality support environment for all program stakeholders. Your future ...
DoD Information Technology HelpDesk ID: 1218 Location: Huntsville, AL More about this job > Description Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience * *Apply with ...
DoD Information Technology HelpDesk ID: 1218 Location: Huntsville, AL More about this job > Description Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience * *Apply with ...
Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS) * IT Help Desk experience. Summary/Objective * Assists ensuring ...
Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS) * IT Help Desk experience. Summary/Objective * Assists ensuring ...
Triage incoming Help Desk requests, resolving those of a more general nature, and when necessary, assign issue to appropriate IT staff members. Document the resolution of issues when closing Help ...
Triage incoming Help Desk requests, resolving those of a more general nature, and when necessary, assign issue to appropriate IT staff members. Document the resolution of issues when closing Help ...
IT Helpdesk Internship
Birmingham, AL · On-site
$14 - $18.75/hr
Responsibilities Altec has an immediate need for an IT Helpdesk Intern for our Corporate Headquarters in Birmingham, AL. The candidate selected for this position will gain hands-on experience ...
IT Helpdesk Internship
Birmingham, AL · On-site
$14 - $18.75/hr
Responsibilities Altec has an immediate need for an IT Helpdesk Intern for our Corporate Headquarters in Birmingham, AL. The candidate selected for this position will gain hands-on experience ...
Helpdesk- Technical Support Engineer
Lincoln, AL · On-site
$16.48 - $25.50/hr
About Us Honda Logistics North America (HLNA) is a wholly owned subsidiary of Honda Logistics Inc (HLI), a global supply chain and logistics company based in Japan. HLNA is the holding company for ...
Helpdesk- Technical Support Engineer
Lincoln, AL · On-site
$16.48 - $25.50/hr
About Us Honda Logistics North America (HLNA) is a wholly owned subsidiary of Honda Logistics Inc (HLI), a global supply chain and logistics company based in Japan. HLNA is the holding company for ...
In this contract role as a Systems Support Specialist, you'll work onsite in Birmingham with a team to manage the ticket cue, help with end of lease and answer incoming calls and utilize your MAC ...
In this contract role as a Systems Support Specialist, you'll work onsite in Birmingham with a team to manage the ticket cue, help with end of lease and answer incoming calls and utilize your MAC ...
Helper
Huntsville, AL · On-site
$16.75 - $21.50/hr
Summary The Helper will assist electricians and electrical technicians in various tasks related to electrical installations, repairs, and maintenance. You will work under the supervision of ...
Helper
Huntsville, AL · On-site
$16.75 - $21.50/hr
Summary The Helper will assist electricians and electrical technicians in various tasks related to electrical installations, repairs, and maintenance. You will work under the supervision of ...
Helper
Birmingham, AL · On-site
$16 - $20.50/hr
Summary The Helper will assist electricians and electrical technicians in various tasks related to electrical installations, repairs, and maintenance. You will work under the supervision of ...
Helper
Birmingham, AL · On-site
$16 - $20.50/hr
Summary The Helper will assist electricians and electrical technicians in various tasks related to electrical installations, repairs, and maintenance. You will work under the supervision of ...
Helper
Decatur, AL · On-site
$16 - $20.50/hr
Summary The Helper will assist electricians and electrical technicians in various tasks related to electrical installations, repairs, and maintenance. You will work under the supervision of ...
Helper
Decatur, AL · On-site
$16 - $20.50/hr
Summary The Helper will assist electricians and electrical technicians in various tasks related to electrical installations, repairs, and maintenance. You will work under the supervision of ...
Helpdesk Technician I-II - Montgomery, AL with Security Clearance
Albertville, AL · On-site
$16.50 - $22.25/hr
The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...
Helpdesk Technician I-II - Montgomery, AL with Security Clearance
Albertville, AL · On-site
$16.50 - $22.25/hr
The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force and Department of Defense. 3 Squared Technology Group will utilize the following posting to collect resumes to ...
Fabrication Helper
Semmes, AL · On-site
$13.50 - $16.75/hr
The Fabrication Helper receives instructions from the Operations Manager and the Fabrication Manager regarding the day's assignments and expectations. The Fabrication Helper will be responsible for ...
Fabrication Helper
Semmes, AL · On-site
$13.50 - $16.75/hr
The Fabrication Helper receives instructions from the Operations Manager and the Fabrication Manager regarding the day's assignments and expectations. The Fabrication Helper will be responsible for ...
Fabrication Helper
Semmes, AL · On-site
$13.50 - $16.75/hr
The Fabrication Helper receives instructions from the Operations Manager and the Fabrication Manager regarding the day's assignments and expectations. The Fabrication Helper will be responsible for ...
Fabrication Helper
Semmes, AL · On-site
$13.50 - $16.75/hr
The Fabrication Helper receives instructions from the Operations Manager and the Fabrication Manager regarding the day's assignments and expectations. The Fabrication Helper will be responsible for ...
Delivery Helper
Birmingham, AL · On-site
$14.75 - $16.75/hr
Delivery Manager Text HELPER to 205.273.9884 to Apply!! Position Objective: The Delivery Helper is responsible for the delivery, storage and merchandising of company products in each assigned ...
Delivery Helper
Birmingham, AL · On-site
$14.75 - $16.75/hr
Delivery Manager Text HELPER to 205.273.9884 to Apply!! Position Objective: The Delivery Helper is responsible for the delivery, storage and merchandising of company products in each assigned ...
Helpdesk information
See Alabama salary details
$11.55 - $13.29
2% of jobs
$13.29 - $15.03
6% of jobs
$15.03 - $16.78
12% of jobs
$17.27 is the 25th percentile. Wages below this are outliers.
$16.78 - $18.52
17% of jobs
The median wage is $19.91 / hr.
$18.52 - $20.26
16% of jobs
$20.26 - $22.01
16% of jobs
$22.88 is the 75th percentile. Wages above this are outliers.
$22.01 - $23.75
12% of jobs
$23.75 - $25.49
7% of jobs
$25.49 - $27.24
6% of jobs
$27.24 - $28.98
3% of jobs
$28.98 - $30.72
2% of jobs
$11
$20
$30
How much do helpdesk jobs pay per hour?
As of Sep 14, 2026, the average hourly pay for helpdesk in Alabama is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.
What is a helpdesk?
Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.
What are the key skills and qualifications needed to thrive as a helpdesk professional?
To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.
What are some common challenges faced by helpdesk professionals and how can they be overcome?
Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.
What is the difference between Helpdesk vs Technical Support Specialist?
| Aspect | Helpdesk | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a high school diploma or equivalent; certifications like CompTIA A+ are common | Often requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs |
| Work Environment | Helpdesk staff usually work in an office or call center setting, providing remote or on-site support | Technical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues |
| Employer & Industry Usage | Common in IT, customer service, and tech companies for general user support | Found in IT firms, software companies, and hardware providers, focusing on technical problem resolution |
Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.
What qualifications do I need for a helpdesk?
Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.
What are the most commonly searched types of Helpdesk jobs in Alabama?
The most popular types of Helpdesk jobs in Alabama are:
What are popular job titles related to Helpdesk jobs in Alabama?
For Helpdesk jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Alabama look for?
The top searched job categories for Helpdesk jobs in Alabama are:
What cities in Alabama are hiring for Helpdesk jobs?
Cities in Alabama with the most Helpdesk job openings:
Helpdesk Operator
Troy, AL • On-site
Troy University
• Colleges, Universities, and Professional Schools • 1 - 5K employees1,001 - 5,000 employees
Part-time
Re-posted yesterday
Troy University rating
8.6
Based on 6 frontline employees who took The Breakroom Quiz
Job description
Posting Details
Position Information
Posting Number
SF2435P
Position Title
Helpdesk Operator
Position Type
Classified Staff/Hourly
Department
Information Technology - Troy
Division
Finance and Administration
Campus
Troy
Work Status
Part-Time (IPT)
Temporary
No
Location
Troy - T01
Job Summary
The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.
Minimum Qualifications
1. High school diploma or equivalent
2. Basic computer knowledge
3. Customer service skills
Preferred Qualifications
1. Experience working as a helpdesk operator
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?
No
Work Hours
Monday through Friday, 8:00-7:00
Saturday, 10:00-2:00
Sunday, 1:00-5:00
One weekend per month
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility?
No
Posting Date
08/06/2026
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link
https://www.troyuniversityjobs.com/postings/46192
Position Information
Posting Number
SF2435P
Position Title
Helpdesk Operator
Position Type
Classified Staff/Hourly
Department
Information Technology - Troy
Division
Finance and Administration
Campus
Troy
Work Status
Part-Time (IPT)
Temporary
No
Location
Troy - T01
Job Summary
The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.
Minimum Qualifications
1. High school diploma or equivalent
2. Basic computer knowledge
3. Customer service skills
Preferred Qualifications
1. Experience working as a helpdesk operator
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?
No
Work Hours
Monday through Friday, 8:00-7:00
Saturday, 10:00-2:00
Sunday, 1:00-5:00
One weekend per month
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility?
No
Posting Date
08/06/2026
Closing Date
Open Until Filled
Yes
Special Instructions to Applicants
Quick Link
https://www.troyuniversityjobs.com/postings/46192
About Troy University
Sourced by ZipRecruiter
Industry
Colleges, universities, and professional schools
Company size
1,001 - 5,000 Employees
Headquarters location
Troy, AL, US
Year founded
1887