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Helpdesk Jobs in Decatur, AL (NOW HIRING)

MDW Associates

Travel Helpdesk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

MDW is currently seeking a Travel Helpdesk Analyst to support our Missile Defense Agency (MDA) customer in Huntsville, Alabama. The analyst will provide full-time support to the Missile Defense ...

MDW Associates

Travel Helpdesk Analyst

Huntsville, AL

$20.50 - $28.25/hr

MDW is currently seeking a Travel Helpdesk Analyst to support our Missile Defense Agency (MDA) customer in Huntsville, Alabama. The analyst will provide full-time support to the Missile Defense ...

MDW Associates

Travel Helpdesk Analyst

Huntsville, AL · On-site

$20.50 - $28.25/hr

MDW is currently seeking a Travel Helpdesk Analyst to support our Missile Defense Agency (MDA) customer in Huntsville, Alabama. The analyst will provide full-time support to the Missile Defense ...

Gulf Distributing

Delivery Helper

Huntsville, AL

$15.50 - $17.75/hr

The Delivery Helper is responsible for the delivery, storage and merchandising of company products in each assigned accounts. The Delivery Helper is also responsible for safe truck operation.

Aire Serv

Install Helper

Huntsville, AL · On-site

$15 - $20/hr

Help deliver customer's heating and cooling needs by providing quality system installations including Split Systems, Duct Work, Air Handlers, Furnaces, Condensers, thermostats, IAQ products, smart ...

U-Haul

Shop Helper

Huntsville, AL · On-site

$14.75 - $18.75/hr

If so, a position as Shop Helper shop helper may be for you! No previous experience is required. In this role you will be providing support to U-Haul repair shop personnel, learning the inner ...

U-Haul

Shop Helper

Huntsville, AL · On-site

$14.75 - $18.75/hr

If so, a position as Shop Helper shop helper may be for you! No previous experience is required. In this role you will be providing support to U-Haul repair shop personnel, learning the inner ...

U-Haul

Shop Helper

Huntsville, AL

$14.75 - $18.75/hr

If so, a position as Shop Helper shop helper may be for you! No previous experience is required. In this role you will be providing support to U-Haul repair shop personnel, learning the inner ...

Amteck, LLC

Electrician Helper - Houston

Huntsville, AL

$16.75 - $21.50/hr

Electrician Helpers work under the supervision and direction of Journeyman Electricians, foreman, and other leadership on the construction project. Helpers will perform duties as assigned within ...

Renuity

Window Install Helper

Huntsville, AL · On-site

$80K/yr

Mad City Windows & Baths, a Renuity Company Window Install Helper - July 6th Start Date! Earn up to $80,000/yr Mad City Windows & Baths, a proud company of the Renuity family, where innovation and ...

gaylor

Electrical Helper

Huntsville, AL · On-site

$16.75 - $21.50/hr

*Mission Critical Project - Northern Alabama* SCOPE OF WORK Assists electricians by performing a variety of assigned tasks under direct supervision. Supports electricians with installations ...

Renuity

Window Install Helper

Huntsville, AL · On-site

$80K/yr

Mad City Windows & Baths, a Renuity Company Window Install Helper - July 6th Start Date! Earn up to $80,000/yr Mad City Windows & Baths, a proud company of the Renuity family, where innovation and ...

gaylor

Electrical Helper

Atlanta, GA

$16.25 - $21/hr

*Mission Critical Project - Northern Alabama* SCOPE OF WORK Assists electricians by performing a variety of assigned tasks under direct supervision. Supports electricians with installations ...

Food City

Seafood Helper

Athens, AL · On-site

$12.75 - $15.50/hr

Essential Job Functions: * Ensure efficient and courteous customer service at all times in support of the company mission to "Run the Best Store in Town!" * Maintain a positive attitude; create an ...

Amteck, LLC

Electrical Helper - Benson

Huntsville, AL

$16.75 - $21.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Benson, NC. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

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All JobsHelpdesk JobsHelpdesk Jobs in Decatur, AL

Helpdesk information

See Decatur, AL salary details

$11

$21

$31

How much do helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for helpdesk in Decatur, AL is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Decatur, AL? The most popular types of Helpdesk jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Helpdesk jobs? Cities near Decatur, AL with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Decatur, AL as of June 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $45,142 per year, or $21.7 per hour.
Travel Helpdesk Analyst

Travel Helpdesk Analyst

MDW Associates

Huntsville, AL • On-site

$20.50 - $28.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

MDW is currently seeking a Travel Helpdesk Analyst to support our Missile Defense Agency (MDA) customer in Huntsville, Alabama. The analyst will provide full-time support to the Missile Defense Agency as a support contractor to the Travel Management Office. The successful candidate will be capable of providing professional customer service and expertise in resolving travel-related issues. This position requires the candidate to be located within 2 hours of Redstone Arsenal (Huntsville), Alabama as in-person meetings & other on-site requirements may apply.
The Travel Helpdesk Analyst may perform a combination of some or all of the following duties:
  • Serve as Defense Travel Administrator (DTA) providing expertise to resolve travel related issues via phone, email, and one-on-one service
  • Interface with Travel Management Company (TMC) and travelers to efficiently arrange their travel authorizations and vouchers
  • Provide professional customer relations/service and knowledge to the MDA community and other associated DoD entities for cross-organizational travel
  • Advise travelers on DoD Joint Travel Regulations and the established MDA Travel Business Rules
  • Perform the duties as an Agency Program Coordinator (APC) for the Government Travel Charge Card (GTCC) system responsible for initiation of new applications, increase of charge limits, the transfer of account to MDA, and other actions as required
  • Capture and generate daily system issues and metrics
  • Provide daily coordination and reconciliation of issue status
  • Expand data collection and metrics reporting as new requirements emerge
  • Provide executive summary reports, and applicable metrics to facilitate process improvement and issue resolution
  • Conduct various monthly travel quality assurance reviews
  • Complete required and directed periodic travel reports to identify errors, anomalies, and statuses, and make necessary travel corrections and updates
  • Develop and provide classroom and virtual training for required travel tools

Required Experience/Skills:
  • Experience with the Defense Travel System (DTS) is required
  • Working knowledge and understanding of DoD Travel Policies and Regulations is a must
  • Candidates for this position must have excellent written and verbal communication skills
  • Ability to provide superior customer service in challenging circumstances (via phone, e-mail, Skype and in-person) is required
  • Working knowledge of the MS Office suite is a must

Desired Experience/Skills:
  • Prior MDA experience is desirable
  • DTA and GTCC administrator certification is a plus

Education Requirement(s):
  • BA/BS in a related field and a minimum of 5 years' experience or a MA/MS in related field and 3+ years of experience is required

Security Requirement(s):
  • Candidates for this position must possess an Active US Security Clearance (Secret)

Company Description
Incorporated in 2012, MDW is a small business headquartered in McClean, VA with employees in various locations in the United States. We provide Federal government clients with consulting, management services, advisory and assistance services, decision support, strategic planning, process planning and improvement, task execution and metrics analysis. Our mission is to make our clients more successful by providing honest assessments, exceptional analysis, prudent advice, direct communication, and hard work.
Our core capabilities include:
  • Strategic Planning
  • Cost Estimating
  • Budget Programming and Justification
  • Budget Execution
  • Acquisition Management
  • Financial Systems Support & Integration

MDW Associates, LLC ("MDW") is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, age, marital status, covered veteran status, mental or physical disability, pregnancy or any other unlawful basis unrelated to the ability to do the job. MDW seeks to employ talented, ethical, and entrepreneurial-minded persons. Our applicants and employees are protected from discrimination as required by Federal law.
Additional Information
We offer a competitive and comprehensive benefits and compensation package for our employees, including but not limited to:
  • Health
  • Dental
  • Vision
  • Group Life Insurance/Long Term Disability/Short Term Disability
  • Retirement/401(k)
  • Flexible Leave Policy

All information will be kept confidential according to EEO guidelines

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