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Helpdesk Jobs in Decatur, AL (NOW HIRING)

American Leak Detection of N Alabama

Be Seen First

Plumber's Helper

Cullman, AL · On-site

$20 - $45/hr

PLUMBER'S HELPERS Join Our Growing Team! We are seeking motivated, dependable, and skilled individuals to join our team. If you take pride in quality workmanship, enjoy solving problems, and want to ...

New

Amteck, LLC

Electrician Helper - Houston

Huntsville, AL

$16.75 - $21.50/hr

Electrician Helpers work under the supervision and direction of Journeyman Electricians, foreman, and other leadership on the construction project. Helpers will perform duties as assigned within ...

NexStop Logistics

Appliance Delivery Helper

Madison, AL · On-site

$140/day

As an Appliance Delivery Helper, you'll work alongside an experienced Lead Driver delivering and installing major household appliances inside customers' homes. No appliance installation experience is ...

New

Amteck, LLC

Electrical Helper - Chester

Huntsville, AL

$16.75 - $21.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Chester, VA. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

Amteck, LLC

Electrician Helper - Shelbyville

Huntsville, AL

$16.75 - $21.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Shelbyville, TN. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Amteck, LLC

Electrical Helper - Benson

Huntsville, AL · On-site

$16.75 - $21.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Benson, NC. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

Amteck, LLC

Electrical Helper - Cincinnati

Huntsville, AL · On-site

$16.75 - $21.50/hr

Amteck is currently looking to hire Electrical Helpers for our project near Cincinnati, OH. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Food City

Produce Helper

Huntsville, AL · On-site

$14.50 - $18.25/hr

Essential Job Functions: * Ensure efficient and courteous customer service at all times in support of the company mission to "Run the Best Store in Town!" * Maintain a positive attitude; create an ...

Food City

Meat Helper

Huntsville, AL · On-site

$12.75 - $15.50/hr

Essential Job Functions: * Ensure efficient and courteous customer service at all times in support of the company mission to "Run the Best Store in Town!" * Maintain a positive attitude; create an ...

Food City

Meat Helper

Huntsville, AL · On-site

$14.25 - $17.50/hr

Essential Job Functions: * Ensure efficient and courteous customer service at all times in support of the company mission to "Run the Best Store in Town!" * Maintain a positive attitude; create an ...

Food City

Meat Helper

Huntsville, AL · On-site

$14.75 - $18/hr

Essential Job Functions: * Ensure efficient and courteous customer service at all times in support of the company mission to "Run the Best Store in Town!" * Maintain a positive attitude; create an ...

Food City

Produce Helper

Athens, AL · On-site

$12.75 - $16/hr

Essential Job Functions: * Ensure efficient and courteous customer service at all times in support of the company mission to "Run the Best Store in Town!" * Maintain a positive attitude; create an ...

Food City

Produce Helper

Huntsville, AL · On-site

$13 - $16.25/hr

Essential Job Functions: * Ensure efficient and courteous customer service at all times in support of the company mission to "Run the Best Store in Town!" * Maintain a positive attitude; create an ...

Food City

Produce Helper

Huntsville, AL · On-site

$15 - $19/hr

Essential Job Functions: * Ensure efficient and courteous customer service at all times in support of the company mission to "Run the Best Store in Town!" * Maintain a positive attitude; create an ...

Food City

Meat Helper

Athens, AL · On-site

$12.50 - $15.25/hr

Essential Job Functions: * Ensure efficient and courteous customer service at all times in support of the company mission to "Run the Best Store in Town!" * Maintain a positive attitude; create an ...

CloudRay Inc

Welder Helper & Fitter Welder

Decatur, AL

$18 - $25/hr

Welder Helper & Fitter Welder - 1st & 2nd Shift | Temp-to-Hire Decatur, AL Pay: $18.00-$25.00 per hour (Based on Experience) About CloudRay CloudRay Inc., based in East Windsor, NJ., is a trusted ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Jobs in Decatur, AL

Helpdesk information

See Decatur, AL salary details

$11

$21

$31

How much do helpdesk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for helpdesk in Decatur, AL is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are popular job titles related to Helpdesk jobs in Decatur, AL? For Helpdesk jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Decatur, AL look for? The top searched job categories for Helpdesk jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Helpdesk jobs? Cities near Decatur, AL with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Decatur, AL as of July 2026, with employment types broken down into 58% Full Time, and 42% Temporary. Highlights an 100% In-person job distribution, with an average salary of $45,142 per year, or $21.7 per hour.

Technical Support - Helpdesk Support Specialist I

Agile Defense

Redstone Arsenal, AL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

About Agile Defense
 
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
 
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.

Job Title: Technical Support - Helpdesk Support Specialist I
Location: Redstone Arsenal; Huntsville, AL 
Clearance Level: Secret, Must Have Clearance to Start
Required Certification(s):  DoD IAT Level II Certification - Security+CE
Job Description
SUMMARY
 
A full range of information technology (IT) support services is necessary to satisfy enterprise missions, goals, and objectives in the areas of IT Services, Enterprise Design/Integration/Consolidation, IT Education/Training, IT Program/Project Management, Systems Operations and Maintenance, Network Support, and embedded Information Systems Security, Cyber Security, and Information Assurance to the Program Executive Office Aviation (PEO AVN) Information Technology Support Services.
 
Provides first-level support in response to users' requests for assistance by phone and in person, handling routine questions about installation, operation, usage of computer system software and business applications. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Maintains call log and ensures technical support issues are escalated to appropriate level for resolution.
 
JOB DUTIES AND RESPONSIBILITIES
  • Under direct supervision, provide support to end-users for PC, server, or mainframe applications and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Simulate or recreate user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.
  • Respond to inquiries from computer users and run automatic diagnostics programs to resolve problems. Diagnose and resolve computer hardware and software issues. Move, place, install, modify, and clean computer hardware and software.
  • Write training manuals when commercially unavailable, and train computer users in how to use new computer hardware and software. Oversee the daily performance of computer systems and evaluate the usefulness of installed software programs.
  • Make recommendations on obtaining and installing new and alternate software packages. Respond to telephone calls and e-mail messages from customers with computer/software problems.
  • Diagnose the nature of the problem and walk the customer through the problem-solving steps. Under indirect supervision, performs analytical, technical, and administrative work in the planning and installation of new and existing PC systems.
  • Collaborate with other team members in the creation of guides, instructions, fixes, and knowledge base articles for the organization.
  • Operate and provide technical assistance on IT equipment, including desktops, laptops, portable computers, high-speed printers, scanners, plotters, printers, telecommunications, mobility devices, and other specialized computer equipment.
Education and Background
Typically has completed high school, and has less than 2 years of experience, or equivalent relevant work experience; e.g., each year of work experience may be substituted for each year of education required.
Years of Experience
Less than 2 years
Required Skills
  • Proficient in IT Service Management (ITSM) system ServiceNow, Remedy, or other similar systems. 
  • Excellent Customer Service and communications skills. Provide clear and concise communications with customers and keep customers updated on progress.
  • Proficient in Microsoft Active Directory (Account creation, modification, and account management). 
  • Proficient in Print server administration and managing/supporting multifunction devices. Knowledge of Change Management.
  • Determine complexity of issues and understanding of issue escalation to other workgroups. Proficient in Software installation, configuration, and troubleshooting.
  • Ability to mentor and assist junior technicians.
  • Ability to communicate with customers over email, phone, and other collaboration tools to walk them through resolution of common issues which do not require escalation.
  • Proficient in Remote Desktop support and remote control of customer computers.
  • Ability to understand, implement, and advise customers on organization security policies and procedures. 
  • Proficient in Virtual Desktop Infrastructure (VDI), including applications and configuration.
  • Experience with remote access to customers' personal computers for diagnostic issues.
 
 
Working Conditions
Environmental Conditions 
  • General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. 
  • Onsite at Customer Site 5 days a week
Our Core Values
 
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. 
 
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
 
  • Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
  • Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
  • Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
  • Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
  • Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
  • Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.
 
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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