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Helpdesk Jobs in Athens, AL (NOW HIRING)

Gulf Holdings

Delivery Helper

Huntsville, AL · On-site

$15 - $17.25/hr

The Delivery Helper is responsible for the delivery, storage and merchandising of company products in each assigned accounts. The Delivery Helper is also responsible for safe truck operation.

Gulf Distributing Company

Delivery Helper

Huntsville, AL · On-site

$15 - $17.25/hr

Delivery Helper Reports to: Delivery Manager Position Objective: The Delivery Helper is responsible for the delivery, storage and merchandising of company products in each assigned accounts. The ...

Gulf Holdings

Delivery Helper

Huntsville, AL · On-site

$15.50 - $17.75/hr

The Delivery Helper is responsible for the delivery, storage and merchandising of company products in each assigned accounts. The Delivery Helper is also responsible for safe truck operation.

Gulf Distributing

Delivery Helper

Huntsville, AL · On-site

$15.50 - $17.75/hr

The Delivery Helper is responsible for the delivery, storage and merchandising of company products in each assigned accounts. The Delivery Helper is also responsible for safe truck operation.

Amteck, LLC

Electrician Helper - Houston

Huntsville, AL · On-site

$16.75 - $21.50/hr

Electrician Helpers work under the supervision and direction of Journeyman Electricians, foreman, and other leadership on the construction project. Helpers will perform duties as assigned within ...

Amteck, LLC

Electrical Helper - Chester

Huntsville, AL

$16.75 - $21.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Chester, VA. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

Amteck, LLC

Electrician Helper - Shelbyville

Huntsville, AL · On-site

$16.75 - $21.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Shelbyville, TN. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Amteck, LLC

Electrician Helper - Shelbyville

Huntsville, AL

$16.75 - $21.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Shelbyville, TN. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Amteck, LLC

Electrical Helper - Benson

Huntsville, AL

$16.75 - $21.50/hr

Amteck is currently looking to add Electrical Helpers to our project in Benson, NC. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

Amteck, LLC

Electrical Helper - Cincinnati

Huntsville, AL · On-site

$16.75 - $21.50/hr

Amteck is currently looking to hire Electrical Helpers for our project near Cincinnati, OH. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

... the Helpdesk Technician is to provide Tier 1 technical support for university systems, including the learning management system, instructional technologies, and desktop computing, for students ...

Food City

Meat Helper

Huntsville, AL · On-site

$12.75 - $15.50/hr

Essential Job Functions: * Ensure efficient and courteous customer service at all times in support of the company mission to "Run the Best Store in Town!" * Maintain a positive attitude; create an ...

Food City

Produce Helper

Huntsville, AL · On-site

$14.50 - $18.25/hr

Essential Job Functions: * Ensure efficient and courteous customer service at all times in support of the company mission to "Run the Best Store in Town!" * Maintain a positive attitude; create an ...

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All JobsHelpdesk JobsHelpdesk Jobs in Athens, AL

Helpdesk information

See Athens, AL salary details

$10

$19

$28

How much do helpdesk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for helpdesk in Athens, AL is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are popular job titles related to Helpdesk jobs in Athens, AL?

For Helpdesk jobs in Athens, AL, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Athens, AL look for?

The top searched job categories for Helpdesk jobs in Athens, AL are:

What cities near Athens, AL are hiring for Helpdesk jobs?

Cities near Athens, AL with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Athens, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,682 per year, or $19.6 per hour.

Tier 1 Helpdesk

Deploy

Huntsville, AL

$15 - $17/hr

Full-time

Re-posted 13 days ago

Job description

This request for personnel is to support our client's Service Desk. The immediate request is for analysts to provide technical telephone support for long-term healthcare accounts comprising nationwide assisted living facilities and acute care.

This position will require the candidate to provide technical support to include, but not limited to, the following areas:


  • Service Now

  • Supporting Virtual Environments (VDIs and VPNs).

  • Various healthcare-related applications.

  • Windows 10 and 11 operating systems

  • All Microsoft and Google Products

  • Bomgar


Candidate(s) shall stay informed of all changes to the operating systems or software programs that affect clients. Candidate(s) will be required to provide technical support for 30 to 40 daily calls. In addition, the candidate(s) must maintain records of correspondence received and responded to. Previous technical experience in an enterprise-level environment is highly desired.

Candidate(s) must possess the following:

  • Excellent communication skills, both written and verbal

  • Above average ability to interpret, analyze, troubleshoot, and resolve technical problems

  • Must be decisive, conscientious, and interact well in a team environment

  • Have a strong desire to learn and the ability to follow policies and procedures

  • Must have a strong working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment

  • Must be self-motivated and self-driven

  • Ability to work under limited supervision


Preferred Education and Experience:

High School Diploma or Equivalent is required.
Experience with the following is preferred:

  • Enterprise-level Service Desk

  • Knowledge of the healthcare environment

  • Onsite Support


Desired Skills/Certifications:

Windows 10 and 11 operating systems

Certification(s) preferred but not mandatory

  • CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician

Additional Requirements:

  • 24/7 coverage is required, and you must be willing to work after hours and Holidays

  • 1 to 2 years of customer service experience preferred

  • 1 to 2 years working at an enterprise-level help desk is preferred.