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Helpdesk Jobs in Alabaster, AL (NOW HIRING)

Gulf Holdings

Delivery Helper

Birmingham, AL · On-site

$14.75 - $16.75/hr

Delivery Manager Text HELPER to 205.273.9884 to Apply!! Position Objective: The Delivery Helper is responsible for the delivery, storage and merchandising of company products in each assigned ...

Gulf Holdings

Delivery Helper

Birmingham, AL · On-site

$14.75 - $16.75/hr

Delivery Manager Text HELPER to 205.273.9884 to Apply!! Position Objective: The Delivery Helper is responsible for the delivery, storage and merchandising of company products in each assigned ...

Gulf Distributing

Delivery Helper

Birmingham, AL · On-site

$14.75 - $16.75/hr

Delivery Manager Text HELPER to 205.273.9884 to Apply!! Position Objective: The Delivery Helper is responsible for the delivery, storage and merchandising of company products in each assigned ...

Gulf Distributing Company

Delivery Helper

Birmingham, AL · On-site

$14.75 - $16.75/hr

Delivery Helper Reports to: Delivery Manager Position Objective: The Delivery Helper is responsible for the delivery, storage and merchandising of company products in each assigned accounts. The ...

All My Sons Moving & Storage

Mover / Helper

Hoover, AL · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

Current Electrical

Install Helper

Birmingham, AL · On-site

$18 - $22/hr

Generator Install Helper | Birmingham, AL | Current Electrical SUMMARY The Install Helper assists with the installation of whole-home standby generators. This role involves supporting plumbers and ...

All My Sons Moving & Storage

Mover / Helper

Hoover, AL · On-site

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

All My Sons Moving & Storage

Mover / Helper

Hoover, AL · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

Aerotek

Maintenance Helper

Bessemer, AL · On-site

$25/hr

Maintenance Helper We are seeking a dependable Maintenance Helper to support the maintenance team with general facility upkeep and repair activities in a busy distribution center. You will assist ...

All My Sons Moving & Storage

Mover / Helper

Birmingham, AL · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

Aerotek

Shop Helper

Columbiana, AL · On-site

$19/hr

Shop Helper The Shop Helper works in a busy fabrication shop, supporting daily operations by safely handling raw steel and fabricated parts, keeping materials flowing between workstations, and ...

Amteck, LLC

Electrician Helper - Houston

Birmingham, AL

$16 - $20.50/hr

Electrician Helpers work under the supervision and direction of Journeyman Electricians, foreman, and other leadership on the construction project. Helpers will perform duties as assigned within ...

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All JobsHelpdesk JobsHelpdesk Jobs in Alabaster, AL

Helpdesk information

See Alabaster, AL salary details

$10

$19

$28

How much do helpdesk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for helpdesk in Alabaster, AL is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.07 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What job categories do people searching Helpdesk jobs in Alabaster, AL look for?

The top searched job categories for Helpdesk jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Helpdesk jobs?

Cities near Alabaster, AL with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Alabaster, AL as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $40,973 per year, or $19.7 per hour.

IT Helpdesk/Systems Support

Motion Recruitment Partners, LLC

Birmingham, AL • On-site

Other

Re-posted yesterday

Job description

Enjoy onsite work with a team, have scripting experience and live in the Birmingham area? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue, help with end of lease and answer incoming calls. T
Contract Duration: 6 months +
Required Skills & Experience
  • High School diploma or equivalent, college degree preferred.
  • 2-4 years' experience installing, configuring and resolving complex PC support issues
  • Should possess strong customer service skills and good verbal communications skills.
  • Should possess strong working knowledge of Microsoft Office applications, Windows, O365 and Active Directory.
  • Should possess good analytical/trouble shooting skills.
  • Previous ticketing system experience is nice to have.
  • Should have A+ certification and possess good written skills.
  • Scripting or automation of processes/ideally PowerShell
What You Will Be Doing
Daily Responsibilities
  • Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
  • Provide excellent customer service.
  • Must complete time critical assignments on time to meet company goals and customer deadlines.
  • Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
  • Must enter all work into ticketing system
  • Must comply with all policy and procedures of the company
  • Complete assigned tasks as assigned by the System Support Manager
  • Install and configure replacement PCs and peripherals.
  • Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
  • Provide support for PCs, printers, scanners, aircards and PDA devices.
  • Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
  • Perform on-sight technical PC support for corporate personnel.
  • Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
  • Recommend products as required and in accordance with polices.

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