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Helpdesk Jobs in Alabaster, AL (NOW HIRING)

Flowers Foods

Production Helper-2nd shift

Birmingham, AL · On-site

$15 - $18.75/hr

FRESH. FORWARD. FLOWERS. Flowers Foods, Inc. (NYSE:FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the ...

Flowers Foods

Production Helper-2nd shift

Birmingham, AL · On-site

$15 - $18.75/hr

FRESH. FORWARD. FLOWERS. Flowers Foods, Inc. (NYSE:FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the ...

Flowers Foods

Production Helper-2nd shift

Birmingham, AL · On-site

$15 - $18.75/hr

FRESH. FORWARD. FLOWERS. Flowers Foods, Inc. (NYSE:FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the ...

Right at Home

Helpful Homewood Caregiver

Homewood, AL · On-site

$13.25 - $16.75/hr

Right at Home, In-Home Care & Assistance, is seeking to hire a Helpful Homewood Caregiver to join a dynamic care team providing caregiving services in-home. You can make a difference in your career ...

Amwaste

Residential Route Helper

Birmingham, AL · On-site

$14.75 - $17.75/hr

Job Title The Helper rides on the vehicle and assists a Driver in providing prompt, courteous and complete waste removal services for customers who reside on a designated residential route. The ...

Turner Staffing Group

Crusher Helper

Brierfield, AL · On-site

$24 - $24.63/hr

Crusher Laborer Limestone Plant Brierfield, AL We are hiring a Crusher Laborer to support operations by cleaning and maintaining crushers, conveyors, and related equipment to minimize downtime.

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All JobsHelpdesk JobsHelpdesk Jobs in Alabaster, AL

Helpdesk information

See Alabaster, AL salary details

$10

$19

$28

How much do helpdesk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for helpdesk in Alabaster, AL is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.07 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What job categories do people searching Helpdesk jobs in Alabaster, AL look for?

The top searched job categories for Helpdesk jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Helpdesk jobs?

Cities near Alabaster, AL with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Alabaster, AL as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $40,973 per year, or $19.7 per hour.

Help Desk Support - Tier 1

Express Oil Change & Tire Engineers

Birmingham, AL • On-site

$18.75 - $25.25/hr

Full-time

Re-posted 6 hours ago

Job description

Company Description
Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.
Job Description
Your primary mission is to keep our retail stores up and running. In this entry-level IT role, you are the first line of technical support, treating our store teams as your most important customers. When a store experiences a technical issue, you are their dedicated partner in resolving it quickly and efficiently, ensuring they can get back to serving their own customers without missing a beat.
Beyond providing empathetic and urgent technical support, you will help build our team's knowledge foundation. As you resolve everyday issues, you will help convert those solutions into clear, easy-to-read guides and Standard Operating Procedures (SOPs) that empower your peers and allow store teams to troubleshoot basic issues independently.
Qualifications
  • Experience: 0-2 years in an IT Help Desk or customer service environment. (Experience supporting a retail environment is a massive plus!)
  • Customer-First Mindset: A strong passion for helping people and an understanding that internal store employees are your VIP customers.
  • Technical Skills: A foundational understanding of IT support principles (ITIL knowledge is a bonus). Familiarity with small networks, shared printers, thin clients, and basic hardware troubleshooting. Experience working with Linux systems.
  • Writing Proficiency: The ability to write clearly and translate technical jargon into simple, "step-by-step" guides for non-technical retail audiences.
  • On-Call Schedule: Once every 6 weeks; includes evenings until 9pm/Saturday 7am-9pm/Sunday 1pm-5pm

Additional Information
Common Daily Support Tasks:
  • Access Management: Email and Active Directory password resets.
  • Printer Support: Toner/drum resets and network connectivity troubleshooting for standard and sticker printers.
  • Hardware & Point-of-Sale: Troubleshooting Clover systems and Thin Clients (e.g., network drops, replacement configurations, PXE boot issues).
  • Store Security & Communications: Basic camera support (verifying functionality, assisting with footage sharing, password resets) and VoIP phone support (paging, hold functions, ringing issues, replacements).

All of your information will be kept confidential according to EEO guidelines.

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