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Helpdesk Jobs in Alabaster, AL (NOW HIRING)

Pratt Industries

Machine Helper 1st Shift

Bessemer, AL · On-site

$14.50 - $18/hr

Machine Helper Shift: 1st Location : Bessemer, AL Job Type : Full Time, Hourly Perks of Pratt: Within 1 Month: Eligible for insurance benefits At 3 Months: 401k with partial match At 6 Months: Paid ...

Roof Technology Partners

Helper / Laborer

Birmingham, AL

$15 - $18.75/hr

POSITION SUMMARY The Service Helper is an entry-level field role responsible for supporting service crews on commercial roofing jobsites. This is a hands-on learning role designed for individuals who ...

New

Ala-Season

Project Maintenance Technician Helper

Leeds, AL · On-site

$14.75 - $19.25/hr

Job Type Full-time Description Are you looking for a career opportunity to use your construction experience in a fast-paced team-oriented environment? Maybe you've been thinking about using your ...

Flowers Foods

Production Helper-2nd shift

Birmingham, AL

$15 - $18.75/hr

FRESH. FORWARD. FLOWERS. Flowers Foods, Inc. (NYSE:FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the ...

ALASEASON

Project Maintenance Technician Helper

Leeds, AL · On-site

$14.75 - $19.25/hr

Description: Are you looking for a career opportunity to use your construction experience in a fast-paced team-oriented environment? Maybe you've been thinking about using your talents to become more ...

ALA-SEASON

Project Maintenance Technician Helper

Leeds, AL

$14.75 - $19.25/hr

Description Are you looking for a career opportunity to use your construction experience in a fast-paced team-oriented environment? Maybe you've been thinking about using your talents to become more ...

Flowers Foods

Production Helper-2nd shift

Birmingham, AL · On-site

$15 - $18.75/hr

FRESH. FORWARD. FLOWERS. Flowers Foods, Inc. (NYSE:FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the ...

Flowers Foods

Production Helper-3rd shift

Birmingham, AL

$19.85 - $22.70/hr

FRESH. FORWARD. FLOWERS. Flowers Foods, Inc. (NYSE:FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the ...

New

Flowers Foods

Production Helper-3rd shift

Birmingham, AL · On-site

$19.85 - $22.70/hr

FRESH. FORWARD. FLOWERS. Flowers Foods, Inc. (NYSE:FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the ...

New

Flowers Foods

Production Helper-2nd shift

Birmingham, AL · On-site

$15 - $18.75/hr

FRESH. FORWARD. FLOWERS. Flowers Foods, Inc. (NYSE:FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the ...

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All JobsHelpdesk JobsHelpdesk Jobs in Alabaster, AL

Helpdesk information

See Alabaster, AL salary details

$10

$19

$28

How much do helpdesk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for helpdesk in Alabaster, AL is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What job categories do people searching Helpdesk jobs in Alabaster, AL look for? The top searched job categories for Helpdesk jobs in Alabaster, AL are:
What cities near Alabaster, AL are hiring for Helpdesk jobs? Cities near Alabaster, AL with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Alabaster, AL as of July 2026, with employment types broken down into 56% Full Time, and 44% Temporary. Highlights an 100% In-person job distribution, with an average salary of $40,973 per year, or $19.7 per hour.

Machine Helper 1st Shift

Pratt Industries

Bessemer, AL • On-site

$14.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Pratt Industries rating

7.5

Company rating: 7.5 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

42nd of 119 rated packaging manufacturers

Job description

Position: Machine Helper
Shift: 1st
Location: Bessemer, AL
Job Type: Full Time, Hourly
Perks of Pratt:
Within 1 Month: Eligible for insurance benefits
At 3 Months: 401k with partial match
At 6 Months: Paid vacation days
Benefits:
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Parental leave
  • Vision insurance

Unbox your career, click apply to start the process!
Job Description
Overview:
  • Assists the Operator in overseeing all aspects of machine operation and assists in the manufacture of the items produced while assigned to the machine.
  • Acts as the Operator when the Operator is absent.

Primary Responsibilities:
  • Follow and ensure that fellow crew members adhere to all applicable safe work policies & procedures.
  • Maintain a safe and clean work area.
  • Assist in ensuring the proper mechanical set up and running of the machine.
  • Assist in ensuring that all orders produced are completed according to specifications provided.
  • Maintain acceptable production rates.
  • Complete all paper work and data entry as required.
  • Assist in the training of crew members.
  • Other duties as assigned by management.

Qualifications:
  • Must be able to assist the operator in completing the mechanical set up.
  • Must be able to learn how to operate the feed, print, die cutting and delivery sections of the machine.
  • Must be willing to be trained as an operator for vacations, sickness, etc.
  • Must have a reasonable knowledge of current production software.

Required Skills:
  • Strong communication skills, both written and verbal
  • Intermediate computer skills
  • Strong math/algebra skills
  • Problem solving and critical thinking

Educational Requirements:
  • High school diploma or equivalent experience preferred, not required.

Physical Demands:
  • The employee is regularly required to walk and talk and hear.
  • The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms.
  • The employee is occasionally required to sit.
  • Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:
  • Work space is not climate controlled and can reach both hot and cold extremes (30 degrees - 110 degrees Fahrenheit).
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pratt Industries is Americaâ€'s 5th largest paper and packaging company with more than 6,500 highly skilled employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than a dozen states. The company operates three of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by “harvesting the urban forest."
Pratt Industries offers competitive compensation plans with incentive opportunities, full benefits package including medical, dental, vision, life, disability, FSA, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, and paid holidays.

What Pratt Industries employees say

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