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Helpdesk Jobs in Alabaster, AL (NOW HIRING)

Flowers Foods

Production Helper-2nd shift

Birmingham, AL · On-site

$15 - $18.75/hr

FRESH. FORWARD. FLOWERS. Flowers Foods, Inc. (NYSE:FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the ...

Flowers Foods

Production Helper-2nd shift

Birmingham, AL · On-site

$15 - $18.75/hr

FRESH. FORWARD. FLOWERS. Flowers Foods, Inc. (NYSE:FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the ...

Flowers Foods

Production Helper-2nd shift

Birmingham, AL · On-site

$15 - $18.75/hr

FRESH. FORWARD. FLOWERS. Flowers Foods, Inc. (NYSE:FLO) is not just about baking; it's about crafting moments of joy with every delicious bite. With 2024 sales of $5.1 billion, and as one of the ...

Right at Home

Helpful Homewood Caregiver

Homewood, AL · On-site

$13.25 - $16.75/hr

Right at Home, In-Home Care & Assistance, is seeking to hire a Helpful Homewood Caregiver to join a dynamic care team providing caregiving services in-home. You can make a difference in your career ...

Amwaste

Residential Route Helper

Birmingham, AL · On-site

$14.75 - $17.75/hr

Job Title The Helper rides on the vehicle and assists a Driver in providing prompt, courteous and complete waste removal services for customers who reside on a designated residential route. The ...

Turner Staffing Group

Crusher Helper

Brierfield, AL · On-site

$24 - $24.63/hr

Crusher Laborer Limestone Plant Brierfield, AL We are hiring a Crusher Laborer to support operations by cleaning and maintaining crushers, conveyors, and related equipment to minimize downtime.

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All JobsHelpdesk JobsHelpdesk Jobs in Alabaster, AL

Helpdesk information

See Alabaster, AL salary details

$10

$19

$28

How much do helpdesk jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for helpdesk in Alabaster, AL is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.07 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What job categories do people searching Helpdesk jobs in Alabaster, AL look for?

The top searched job categories for Helpdesk jobs in Alabaster, AL are:

What cities near Alabaster, AL are hiring for Helpdesk jobs?

Cities near Alabaster, AL with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Alabaster, AL as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $40,973 per year, or $19.7 per hour.

Technology Services Help Desk Technician

Regions Financial Corporation

Birmingham, AL • On-site

$50K - $63K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Regions Bank rating

8.2

Company rating: 8.2 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

52nd of 174 rated banks

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users.
Primary Responsibilities
  • Handles problems that less experienced help desk techs are unable to resolve
  • Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
  • Answers incoming calls, chats and emails and inputs information into ticket tracking software
  • Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
  • Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
  • May interact with other support, engineering and application development teams to restore service and/or identify and correct core problems

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
  • High School Diploma or GED and technical training
  • Two (2) years of personal computer troubleshooting and problem resolution or field and remote technical support experience

Certifications/Licensures
  • CompTIA Security+
  • Or other relevant security certifications

Preferences
  • Relevant college course work
  • Previous experience with Regions or financial banking software
  • Certified Help Desk Professional (CHDP)
  • Microsoft 365 Certified: Fundamentals Certification

Skills and Competencies
  • Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
  • Ability to multi-task
  • Ability to work under limited supervision
  • Basic understanding of telecommunications, network and desktop functions
  • Excellent verbal and written communication skills
  • Good organizational skills
  • Proficient in current Windows operating system, web browsers, ServiceNow, Active Directory, PCOMM, TCP/IP, LAN/WAN and Microsoft Office/O365
  • Provides timely problem resolution
  • Strong analytical skills
  • Strong customer service background

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The location available for this role is Birmingham, AL
Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$50,500.00 USD
Median:
$63,650.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details
Riverchase Operations Center
Location:
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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