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Helpdesk Jobs in Florence, AL (NOW HIRING)

Listerhill Credit Union

Helpdesk Technician

Muscle Shoals, AL · On-site

$17.50 - $23.75/hr

Helping co-workers break from predatory lenders to borrow affordably and save for their financial futures, was their motivation. We have grown from a single office at Reynolds Metals to 18 branches ...

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

... the Helpdesk Technician is to provide Tier 1 technical support for university systems, including the learning management system, instructional technologies, and desktop computing, for students ...

Food City

Produce Helper

Athens, AL · On-site

$12.75 - $16/hr

Essential Job Functions: * Ensure efficient and courteous customer service at all times in support of the company mission to "Run the Best Store in Town!" * Maintain a positive attitude; create an ...

Food City

Meat Helper

Athens, AL · On-site

$12.50 - $15.25/hr

Essential Job Functions: * Ensure efficient and courteous customer service at all times in support of the company mission to "Run the Best Store in Town!" * Maintain a positive attitude; create an ...

Food City

Service Deli Helper

Athens, AL · On-site

$12.25 - $14.50/hr

Essential Job Functions: * Provide efficient and courteous service to Food City shoppers. * Merchandise Service Deli cases * Assist with ordering and maintaining inventory of Service Deli and ...

Senior Helpers Huntsville

Caregiver

Athens, AL · On-site

$14 - $15.50/hr

Make a Meaningful Difference Every Day - Join Senior Helpers as a Caregiver in Athens Immediately Hiring, Apply Now! Hourly Pay: $14.00 - $15.50 Flexible schedule • Training provided • A job with ...

Senior Helpers Huntsville

Caregiver

Athens, AL · On-site

$14 - $15.50/hr

Make a Meaningful Difference Every Day - Join Senior Helpers as a Caregiver in Athens Immediately Hiring, Apply Now! Hourly Pay: $14.00 - $15.50 Flexible schedule • Training provided • A job with ...

Helping Hearts USA LLC

Caregiver Athens, Alabama

Athens, AL

$12 - $15.25/hr

CAREGIVER NEEDED ASAP | ARDMORE, AL Helping Hearts USA LLC is hiring a compassionate, dependable, and experienced caregiver for a private-duty senior care case in Ardmore, Alabama. This is a great ...

CB&S Bank

Service Desk Analyst I

Russellville, AL · On-site

$15.75 - $21.50/hr

GENERAL FUNCTION: The IT service desk analyst is the first point of contact between end users and the IT organization. The analyst is responsible for recording the details of reported IT service ...

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All JobsHelpdesk JobsHelpdesk Jobs in Florence, AL

Helpdesk information

See Florence, AL salary details

$11

$20

$30

How much do helpdesk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for helpdesk in Florence, AL is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Florence, AL?

The most popular types of Helpdesk jobs in Florence, AL are:

What are popular job titles related to Helpdesk jobs in Florence, AL?

For Helpdesk jobs in Florence, AL, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Florence, AL look for?

The top searched job categories for Helpdesk jobs in Florence, AL are:

What cities near Florence, AL are hiring for Helpdesk jobs?

Cities near Florence, AL with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Florence, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,221 per year, or $20.8 per hour.

Helpdesk Technician

Listerhill Credit Union

Muscle Shoals, AL • On-site

$17.50 - $23.75/hr

Full-time

Posted 27 days ago

Job description

Description

Overview: Listerhill Credit Union is a financial cooperative whose primary purpose is to help our members live financially healthy lives. In 1952, seven Reynolds Metals employees deposited $5 each with the idea of starting a credit union that was member-owned and member-focused. Helping co-workers break from predatory lenders to borrow affordably and save for their financial futures, was their motivation. We have grown from a single office at Reynolds Metals to 18 branches throughout northwest Alabama and south-central Tennessee. Today, we serve 13 counties with a full line of financial solutions. Our purpose and commitment to financial health has never changed. We recognize what is good for our members is good for us. We aspire to high standards of integrity, excellence, and passion. Furthermore, we strive to be innovative for the members' benefit and engaged in the betterment of their communities.


The Role: Your efforts and ultimate successes should be measurable and recognizable as you strive daily within LCU's vision: "to value people over profit, proactively seek improvement, work passionately, exceed expectations, and make our community a better place". You will be responsible for all installs, upgrade, and maintain computer hardware and peripheral equipment. You will coordinate technology needs with outsources vendors for efficiency and cost-effectiveness. You will report to your supervisor in researching, planning, and implementing new technologies to improve member access and staff efficiency.


What you will do:

  • Assist in maintaining the credit union's network, hardware, and software to ensure that back end functions, systems, PC's, servers, and all peripheral products are operational
  • Assist researching and diagnosing problems within the entire IT infrastructure; troubleshoot and provide solutions. Test solutions to ensure a resolution.
  • Help in responding to user problems to PC's to include software applications, systems integration, or individual hardware problems. Troubleshoot, debug, and resolve the problem
  • Assist network team by providing individual support to end users via the phone, in person, or on-line to answer questions or resolve problems
  • Assist in installing, configuring, and testing new servers for systems, printers, etc.
  • Assist in installing and testing new software both for the network and for individual users
  • Be responsible for the repair of printers, PC's, or laptops
  • Assist VP Network Administration in monitoring software licenses to ensure compliance with vendor's regulation
  • Assist in maintaining and administering Microsoft 365 services. Research problems, resolve issues, and evaluate vendors on an on-going basis
  • Assist in training credit union staff on IT processes and applications as deemed necessary by the VP of Network Administration
  • Help to ensure that all software licenses are maintained
  • Perform other duties as assigned 


Requirements

Qualifications: 

  • Associate or bachelor's degree in related field or equivalent experience in a network environment with TCP or an advanced network environment
  • Must have an advanced understanding of networking issues, with hands-on experience in the field
  • Must be detail-oriented, organized and have good follow-up skills
  • Qualifications for this job will include personality traits such as strong analytical and critical reasoning skills along with the ability to problem solve as measured by validated testing
  • Strong communication skills
  • Commitment to LCU's Mission Statement and Core Values
  • Must successfully complete appropriate LCU assessments


This Job Description is not a complete statement of all duties and responsibilities comprising this position.


Listerhill Credit Union is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state of local law.


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