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Remote Helpdesk Jobs in Florence, AL (NOW HIRING)

ABB

Commercial Proposal Engineer

AL · Remote

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

ABB

Commercial Proposal Engineer

Leighton, AL · Remote

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

Forest Service

Wildland Firefighter

Moulton, AL · On-site +1

$25.37/hr

Learn more about this agency Duties Help * Serves as a senior firefighter on a hand crew. * May ... May exit helicopter in remote areas to construct helispots, or to attack small fires, hot spots and ...

ABB

Protection and Control Engineer

Leighton, AL · Remote

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... While this is a full remote position, there is preference for candidates located in the Northern ...

ABB

Protection and Control Engineer

AL · Remote

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... While this is a full remote position, there is preference for candidates located in the Northern ...

ABB

Senior Leader, U.S. Trade Compliance Program

AL · Remote

Join us and help run what runs the world. This position reports to: Country Trade Compliance ... Remote {#LI-Remote} This role is contributing to the Country Trade Compliance group in the United ...

ABB

Group Account Manager

AL · Remote

$163K - $261K/yr

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ...

New

ABB

Group Account Manager

Leighton, AL · Remote

$163K - $261K/yr

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ...

New

OmniCourt (Southern Automated)

Order processor

Tuscumbia, AL · On-site +1

$20 - $35/hr

... an Order Processor to help us deliver exceptional results. If you thrive in a fast-paced ... Peace of mind for you and your family. - Remote or Flexible Work Options: Work where and how you're ...

Posted today

Ledcor Group

Site Acquisition Specialist

Florence, AL · On-site +1

Join our Ledcor Technical Services team and help us build the backbone of tomorrow's connectivity ... This role will begin as a remote (work-from-home) position and will transition to a full-time, in ...

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All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Florence, AL

Remote Helpdesk information

See Florence, AL salary details

$11

$20

$30

How much do remote helpdesk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote helpdesk in Florence, AL is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.32 per hour, depending on experience, location, and employer.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Florence, AL? The most popular types of Helpdesk jobs in Florence, AL are:
What are popular job titles related to Remote Helpdesk jobs in Florence, AL? For Remote Helpdesk jobs in Florence, AL, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Florence, AL look for? The top searched job categories for Remote Helpdesk jobs in Florence, AL are:
What cities near Florence, AL are hiring for Remote Helpdesk jobs? Cities near Florence, AL with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Florence, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $43,221 per year, or $20.8 per hour.

Remote Registered Nurse Chronic Care Management

Vitability Health

Florence, AL • On-site, Remote

$31/hr

Full-time

Life, PTO

Re-posted 4 days ago

Job description

) Chronic Care Manager (RN)
Vitability Health of New Jersey
Remote Position
Our Mission
At Vitability Health of New Jersey, we believe great care goes beyond checklists and charts-it's about relationships, trust, and walking alongside patients as they navigate life with chronic conditions. Our mission is to improve quality of life through thoughtful, personalized care that meets patients where they are and supports them every step of the way.
About the Role
We are looking for a compassionate and experienced Chronic Care Manager (RN) who is passionate about caring for patients over the long term. In this role, you will build meaningful relationships with patients, help them better understand and manage their health, and serve as a steady, trusted presence in their care journey.
This position is ideal for a nurse who values connection, collaboration, and purpose-and who enjoys using clinical expertise to make a real difference, all while working remotely.
What You'll Do
  • Provide ongoing chronic care management to a caseload of patients living with multiple chronic conditions
  • Develop and maintain personalized care plans that reflect each patient's goals, challenges, and needs
  • Conduct comprehensive assessments to understand medical, social, and lifestyle factors affecting health
  • Monitor patient progress, identify changes early, and adjust care plans to support better outcomes
  • Educate and encourage patients and their families on disease management, medications, and healthy lifestyle choices
  • Use telehealth and remote monitoring to stay connected with patients between visits
  • Partner with Care Navigators (social workers) by delegating tasks and supporting their work to ensure seamless, high-quality care
  • Collaborate with providers and interdisciplinary team members to promote continuity and alignment across care
  • Support medication reconciliation and help patients feel confident in understanding their treatment plans
  • Assist with coordinating appointments, tests, and follow-ups to reduce barriers to care
  • Help patients access community resources and support services that enhance overall well-being
  • Work proactively to reduce hospital readmissions and emergency department visits through consistent engagement
  • Maintain clear, timely, and compliant documentation in the EHR in accordance with HIPAA and CMS guidelines
  • Track patient outcomes and quality measures to help strengthen and grow our care management programs
  • Stay informed on best practices and evolving standards in chronic care management
What We're Looking For
  • Active Registered Nurse (RN) license in New Jersey or a valid Compact RN License
  • Experience in Chronic Care Management (CCM)
  • Required acute care nursing experience
  • A caring, patient-centered approach with a genuine desire to support patients over time
  • Strong communication and organizational skills
  • Ability to lead and collaborate with care coordinators in a supportive, team-oriented way
  • Comfort using EHR systems, telehealth platforms, and remote patient monitoring tools
  • Ability to work independently while staying connected to a collaborative care team
    Love this direction. This is exactly where you win great nurses back to meaningful work.
    Why Vitability Health
    At Vitability Health, we care deeply about our patients-and just as deeply about the people who care for them. We've intentionally built a work environment that values balance, trust, and sustainability, so our nurses can do their best work without sacrificing their well-being.
    Here's what you can expect:
    • Fully Remote Work
      Work from the comfort of your home-no commute, no traffic, and no unnecessary stress. We believe great care can happen anywhere.
    • True Work/Life Balance
      This role follows a strict 9:00-5:00 schedule with no nights, weekends, and very limited on-call expectations. When your workday ends, your time is yours.
    • Paid Holidays Off
      We observe major holidays so you can rest, recharge, and spend meaningful time with family and loved ones.
    • Paid Time Off (PTO)
      PTO is available because rest isn't a luxury-it's essential to providing great care.
    • Monthly Work Flexibility
      We understand life happens. Our team is supported with built-in flexibility each month to attend appointments, family needs, or personal responsibilities without guilt.
    • Purpose-Driven Work
      Build long-term relationships with patients and see the impact of your care over time-no rushed encounters, no revolving doors.
    • Supportive, Team-Oriented Culture
      You'll be part of a collaborative care team that values communication, respect, and shared success.
    • A Sustainable Nursing Career
      This role is designed for nurses who want to continue making a difference-without burnout, physical strain, or emotional exhaustion.

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