ZipRecruiter

Log In

1

Desktop Support Manager Jobs in Florence, AL (NOW HIRING)

Tiffin

Help Desk Technician

Red Bay, AL · On-site

$15.75 - $21.25/hr

Ability to manage multiple requests and prioritize work effectively. * Dependable, professional ... One to two years of help desk, desktop support, customer service, or technical support experience.

Tiffin Motorhomes

Help Desk Technician

Red Bay, AL

$15.75 - $21.25/hr

Ability to manage multiple requests and prioritize work effectively. * Dependable, professional ... One to two years of help desk, desktop support, customer service, or technical support experience.

Athens State University

Help Desk Technician

Athens, AL · On-site

$17 - $22.75/hr

Provide backup support for desktop system deployment and management as needed * Deliver consistent, high-quality customer service by following established protocols and timelines, and by fostering a ...

New

U.S. Navy

IT Support Specialist

Leighton, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Collinwood, TN

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Moulton, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Russellville, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Courtland, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Cherokee, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Loretto, TN

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Killen, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Saint Florian, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Tuscumbia, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Sheffield, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Muscle Shoals, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Saint Joseph, TN

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Rogersville, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Athens, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Florence, AL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Florence, AL

Desktop Support Manager information

See Florence, AL salary details

$13

$32

$54

How much do desktop support manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for desktop support manager in Florence, AL is $32.47, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $43.17 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Florence, AL? The most popular types of Desktop Support jobs in Florence, AL are:
What are popular job titles related to Desktop Support Manager jobs in Florence, AL? For Desktop Support Manager jobs in Florence, AL, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Florence, AL look for? The top searched job categories for Desktop Support Manager jobs in Florence, AL are:
What cities near Florence, AL are hiring for Desktop Support Manager jobs? Cities near Florence, AL with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Florence, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,532 per year, or $32.5 per hour.

Help Desk Technician

Tiffin

Red Bay, AL • On-site

$15.75 - $21.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary
Tiffin Motorhomes is seeking a dependable, customer-focused Help Desk Technician to join our Information Technology team. This position serves as a first point of contact for employees who need technical assistance and provides Tier 1 support for common hardware, software, account, printer, phone, and connectivity issues.
The ideal candidate is patient, organized, professional, and comfortable assisting employees with a wide range of technical skill levels. Success in this role requires strong communication skills, a service-focused attitude, sound troubleshooting abilities, and the judgment to resolve issues or escalate them when appropriate.
Key Responsibilities
  • Respond to help desk calls, emails, and support tickets professionally and promptly.
  • Provide Tier 1 technical support to employees across the organization.
  • Assist with password resets, account access, and basic permissions issues.
  • Troubleshoot common computer, software, printer, phone, mobile device, and network connectivity problems.
  • Set up new users, including accounts, workstations, phones, permissions, and required equipment.
  • Install, configure, and deploy computers, monitors, printers, scanners, and other IT equipment.
  • Support employee onboarding and offboarding technology tasks.
  • Document support requests, troubleshooting steps, and resolutions in the help desk system.
  • Escalate complex or unresolved issues to the appropriate IT team member.
  • Maintain a professional and customer-service-focused approach when assisting employees.
  • Help maintain IT equipment inventory and support replacement and refresh projects.
  • Follow company IT policies, cybersecurity procedures, and support standards.
  • Assist with other IT projects and responsibilities as needed.

Required Qualifications
  • High school diploma or equivalent.
  • Basic knowledge of Windows computers, Microsoft 365, printers, mobile devices, and common business applications.
  • Ability to troubleshoot common computer, printer, login, and connectivity issues.
  • Strong communication and customer service skills.
  • Ability to explain technical information in clear, easy-to-understand terms.
  • Strong attention to detail and the ability to document work accurately.
  • Ability to manage multiple requests and prioritize work effectively.
  • Dependable, professional, patient, and willing to learn.
  • Team-focused attitude with a willingness to assist coworkers and contribute to the success of the IT department.
  • Persistent problem-solving mindset, with the judgment to ask questions and escalate issues when appropriate.

Preferred Qualifications
  • One to two years of help desk, desktop support, customer service, or technical support experience.
  • Experience with Active Directory, Microsoft 365, Windows 10/11, printers, and basic networking.
  • Experience setting up user accounts, computers, phones, and peripheral equipment.
  • CompTIA A+, Network+, Microsoft, or a similar certification is preferred but not required.
  • Experience supporting users in a manufacturing, dealership, service, or corporate environment.

Skills and Abilities
  • Strong customer-service mindset.
  • Effective troubleshooting and problem-solving skills.
  • Patience when assisting non-technical users.
  • Ability to work independently and collaboratively.
  • Willingness to learn new systems, technologies, and processes.
  • Ability to lift, carry, and move standard IT equipment, including desktops, monitors, printers, and accessories.
  • Ability to travel between company locations, if required.

About Tiffin Motorhomes
Tiffin Motorhomes is a respected manufacturer of premium recreational vehicles known for quality craftsmanship, customer commitment, and a strong family-oriented culture. Our IT team supports the technology that enables our employees to build, sell, service, and support some of the most recognized motorhomes in the industry.

Apply