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Desktop Support Manager Jobs in Calera, AL (NOW HIRING)

AA2IT

Desktop Support Technician

Leeds, AL · On-site

$18.50 - $23.50/hr

Desktop Support Technician Location: 1615 Moores Street, Leeds Installing/configuring/moving ... Providing updates to management as needed. Top 2 or 3 required skills that candidates must have:

AA2IT

Desktop Support Technician

Leeds, AL

$18.50 - $23.50/hr

Desktop Support Technician Location: 1615 Moores Street, Leeds Installing/configuring/moving ... Providing updates to management as needed. Top 2 or 3 required skills that candidates must have:

AA2IT

Desktop Support Technician - Irondale, AL

Irondale, AL · On-site

$17 - $21.75/hr

Desktop Tech Primary day-to-day responsibilities entail troubleshooting Dell laptop/desktop PCs ... Providing updates to management as needed. Supporting six local car dealerships in the area. Do not ...

AA2IT

Desktop Support Technician - Irondale, AL

Irondale, AL · On-site

$17 - $21.75/hr

Desktop Tech Primary day-to-day responsibilities entail troubleshooting Dell laptop/desktop PCs ... Providing updates to management as needed. Supporting six local car dealerships in the area. Do not ...

Vapor Thrift Store

Support Manager (Westover)

Westover, AL · On-site

$15 - $17/hr

Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed. * Share the vision and mission of Vapor Ministries with customers. * Processing and Receiving * Quickly ...

Vapor Thrift Store

Support Manager (Westover)

Westover, AL · On-site

$15 - $17/hr

Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed. * Share the vision and mission of Vapor Ministries with customers. * Processing and Receiving * Quickly ...

Vapor Thrift Store

Support Manager (Westover)

Westover, AL · On-site

$15 - $17/hr

Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed. * Share the vision and mission of Vapor Ministries with customers. * Processing and Receiving * Quickly ...

System One

Desktop Packaging Engineer

Birmingham, AL · On-site

Support enterprise desktop application packaging, deployment, and endpoint management within a highly regulated financial services environment. * Create, test, troubleshoot, and maintain software ...

System One

Desktop Packaging Engineer

Birmingham, AL · On-site

Support enterprise desktop application packaging, deployment, and endpoint management within a highly regulated financial services environment. * Create, test, troubleshoot, and maintain software ...

System One

Desktop Packaging Engineer

Birmingham, AL · On-site

Support enterprise desktop application packaging, deployment, and endpoint management within a highly regulated financial services environment. * Create, test, troubleshoot, and maintain software ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Calera, AL

Desktop Support Manager information

See Calera, AL salary details

$13

$33

$55

How much do desktop support manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for desktop support manager in Calera, AL is $33.55, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $44.57 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What cities near Calera, AL are hiring for Desktop Support Manager jobs?

Cities near Calera, AL with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Calera, AL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $69,784 per year, or $33.5 per hour.

Desktop Support Technician

AA2IT

Leeds, AL • On-site

$18.50 - $23.50/hr

Full-time, Contractor

Re-posted 29 days ago

Job description

Desktop Support Technician

Location: 1615 Moores Street, Leeds

Installing/configuring/moving desktop PCs. Working with end-users to resolve issues. Providing updates to management as needed.

Top 2 or 3 required skills that candidates must have: Communications, Hardware Break-Fix, Installing

Work schedule: M-F/8-5/Overtime = YES/On-Call = YES

Full-time hours

Overall years of experience: 1.5 years

Driving required: No

Assignment type: Contract to hire

Conversion rate: 21$/hr

Worksite Zip Code: 35094

Candidate review and interviews start: ASAP

Upcoming vacations or time out of the office: No

The following is MUST: Troubleshooting BSOD's Understanding of the Windows 10 boot process Command Line Tools for diagnosing connectivity issues Driver updates/driver issue diagnosis Email Outlook settings send/receive issues software performance troubleshooting Thorough understanding of TCP/IP protocol Event Log diagnosis Mobile Device Management. Mac experience is a plus. Certification Requirements: A+/nice to have Dell/Mac

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