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Desktop Support Manager Jobs in Calera, AL (NOW HIRING)

GPC - Genuine Parts Company

IT Support I

Birmingham, AL · On-site

$20.25 - $27.75/hr

... problems with desktop, laptop, and networked systems. * Fields IT Support calls and tickets ... Management retains the right to add or modify duties at any time. Not the right fit? Let us know ...

Saxon Global Inc.

Citrix Engineer

Hoover, AL · On-site

... support Citrix Virtual Apps and Desktops (CVAD) environments. * Administer Citrix components including: * Delivery Controllers * StoreFront * Director * Workspace Environment Management (WEM)

Creature

IT Support Specialist

Birmingham, AL · On-site

Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager ... Basic hardware knowledge: desktops, laptops, peripherals, monitors. Familiarity with Windows and/or ...

Creature

IT Support Specialist

Birmingham, AL

Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager ... Basic hardware knowledge: desktops, laptops, peripherals, monitors. Familiarity with Windows and/or ...

Creature

IT Support Specialist

Birmingham, AL · On-site

Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager ... Basic hardware knowledge: desktops, laptops, peripherals, monitors. Familiarity with Windows and/or ...

Creature

IT Support Specialist

Birmingham, AL · On-site

Birmingham, AL (this role includes approximately 10% travel to jobsites) Reports to: IT Manager ... Basic hardware knowledge: desktops, laptops, peripherals, monitors. Familiarity with Windows and/or ...

SJE-Rhombus

IT Support Specialist

Hoover, AL · On-site

Experience supporting Windows-based desktops, laptops, mobile devices, and common business ... Experience with ticketing or IT Service Management Systems * Understanding of networking ...

SJE

IT Support Specialist

Hoover, AL · On-site

Experience supporting Windows-based desktops, laptops, mobile devices, and common business ... Experience with ticketing or IT Service Management Systems * Understanding of networking ...

General Informatics

Systems Engineer

Birmingham, AL · On-site

Manage Active Directory and Office 365 environments * Support Windows Server and desktop operating systems * Assist with virtualization platforms (VMware/Hyper-V) Service Delivery: * Create and ...

General Informatics

Systems Engineer

Birmingham, AL · On-site

Manage Active Directory and Office 365 environments * Support Windows Server and desktop operating systems * Assist with virtualization platforms (VMware/Hyper-V) Service Delivery: * Create and ...

Peraton

Customer Technical Specialist

Birmingham, AL · On-site

$30K - $48K/yr

Log and manage updates through a ticketing system, maintaining accurate asset and configuration ... Provides technical support for end user devices hardware (laptops, desktops, printers, tablets ...

Peraton

Customer Technical Specialist

Birmingham, AL · On-site

Log and manage updates through a ticketing system, maintaining accurate asset and configuration ... Provides technical support for end user devices hardware (laptops, desktops, printers, tablets ...

Peraton

Customer Technical Specialist

Birmingham, AL · On-site

Log and manage updates through a ticketing system, maintaining accurate asset and configuration ... Provides technical support for end user devices hardware (laptops, desktops, printers, tablets ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Calera, AL

Desktop Support Manager information

See Calera, AL salary details

$13

$33

$55

How much do desktop support manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for desktop support manager in Calera, AL is $33.55, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $44.57 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What cities near Calera, AL are hiring for Desktop Support Manager jobs? Cities near Calera, AL with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Calera, AL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $69,784 per year, or $33.5 per hour.

IT Support I

GPC - Genuine Parts Company

Birmingham, AL • On-site

$20.25 - $27.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Genuine Parts Company rating

7.2

Company rating: 7.2 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

223rd of 415 rated retail wholesalers

Job description

IT Support I

SUMMARY:

Under close supervision the IT Help Desk I provide the field with what they need to safeguard the integrity and security of Motion's IT infrastructure and environment. They run the primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and resolving a wide range of IT issues.

JOB DUTIES

  • Develops knowledge of technical support solutions and learns to identify more unusual problems with desktop, laptop, and networked systems.
  • Fields IT Support calls and tickets.
  • Provides IT Support and Onboarding related tasks and projects.
  • Research, documents, and troubleshoots advanced issues.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and zero (0) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

  • Proven ability to operate as a primary contact for a wide range of IT support issues.
  • Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
  • Ability to digest, understand and apply new technical information and concepts quickly.
  • Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical understanding to organize efforts to resolve issues.
  • Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.
  • Excellent written and verbal communication skills.
  • Developed customer service skills.
  • Intermediate technical skills

PHYSICAL DEMANDS:

Understands potential to be required to be on-call on nights or weekends or work weekends and night shifts.

LICENSES & CERTIFICATIONS: None required.

SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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