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Desktop Support Manager Jobs in Calera, AL (NOW HIRING)

Support Tech LLC

Field Service Engineer

Birmingham, AL · On-site

$50 - $70/hr

Support desktop environments by managing computer hardwarecomponents and peripherals while ensuring compliance with security protocols. Assist with IT support requests via help desk channels ...

Artech Information System LLC

DESKSIDE SUPPORT

Birmingham, AL · On-site

$19 - $24.25/hr

Deskside Support Representative Distributed Client Services Location : BIRMINGHAM,AL Duration: 12 ... desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills ...

The E Group

Be Seen First

IT Service Desk Specialist

Birmingham, AL · On-site

$27 - $40/hr

Technical Support Specialist 2 (Energy Management Systems) Date Posted: 8/26/2026 Location: Birmingham, AL 35203 Job Type: Contract Full-Time Immediate W2 contract position available in Birmingham ...

Worldwide TechServices

Dynamic PC Support

Homewood, AL · On-site

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Calera, AL

Desktop Support Manager information

See Calera, AL salary details

$13

$33

$55

How much do desktop support manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for desktop support manager in Calera, AL is $33.55, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $44.57 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What cities near Calera, AL are hiring for Desktop Support Manager jobs?

Cities near Calera, AL with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Calera, AL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 27% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $69,784 per year, or $33.5 per hour.

Help Desk / Service Desk Analyst III 4P/767

4P Consulting Inc

Vestavia Hills, AL • On-site

$20.50 - $28/hr

Full-time

Posted 10 days ago

Job description

Position: Help Desk / Service Desk Analyst III

Location: 600 18th St N, Birmingham, AL 35203
Duration: 3 Years

Client: Southern Company Services

Job Summary

Southern Company Services is seeking a Help Desk / Service Desk Analyst III to provide frontline technical support and serve as the primary point of contact for IT incidents and service requests in a 24x7 Technology Service Desk environment. The ideal candidate will combine exceptional customer service with strong technical troubleshooting skills to resolve hardware, software, network, and application issues while ensuring a positive end-user experience.

Key Responsibilities

  • Provide first-level technical support for hardware, software, network, and application issues.
  • Respond to service requests and incidents via phone, email, and ticketing systems.
  • Troubleshoot Windows, desktop, printer, network, and telecommunications issues.
  • Document incidents, resolutions, and technical solutions accurately.
  • Coordinate with Infrastructure, Application Support, and Workplace Support teams.
  • Escalate complex issues and monitor incidents through resolution.
  • Ensure compliance with IT policies, procedures, and SOX controls.
  • Deliver exceptional customer service in a fast-paced support environment.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • 1-3 years of IT Help Desk or Service Desk experience.
  • Strong knowledge of Windows operating systems, desktop hardware, networking (LAN/WAN), and Microsoft Office.
  • Experience with IT ticketing systems (Remedy experience preferred).
  • Excellent troubleshooting, communication, and customer service skills.
  • Ability to prioritize multiple tasks and work independently.

Preferred Skills

Help Desk

  • Service Desk
  • Windows 10/11
  • LAN/WAN
  • Active Directory
  • Microsoft Office
  • Remedy
  • IT Support
  • Desktop Support
  • Network Troubleshooting
  • Customer Service
  • Incident Management
  • Technical Support
  • Ticketing Systems

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