ZipRecruiter

Log In

2

Entry Level Help Desk Technician Jobs in Decatur, AL

EMCO Technologies

Tier Two Help Desk Support

Huntsville, AL · On-site

$19.75 - $26.75/hr

The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through ...

TEKsystems

ISP Support Technician

Huntsville, AL

$15 - $15.50/hr

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing ... Entry Level Job Type & Location This is a Contract to Hire position based out of Huntsville, AL.

Summit 7 Systems

Service Desk Analyst

AL · On-site +1

$40K - $55K/yr

Our support staff, sales team and technicians are all coming together to make a difference. We also ... Special preference for service desk/desk-side support. * CompTIA Security+ Certification

Summit 7 Systems

Service Desk Analyst

Huntsville, AL · Remote

$40K - $55K/yr

Our support staff, sales team and technicians are all coming together to make a difference. We also ... Special preference for service desk/desk-side support. * CompTIA Security+ Certification

TEKsystems

IT Phone Support

Huntsville, AL · On-site

$15 - $15.50/hr

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues ...

TEKsystems

IT Phone Support

Huntsville, AL · On-site

$15 - $15.50/hr

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues ...

next page

Showing results 1-20

All JobsHelp Desk Technician JobsEntry Level Help Desk Technician JobsEntry Level Help Desk Technician Jobs in Decatur, AL

Entry Level Help Desk Technician information

See Decatur, AL salary details

$11

$21

$31

How much do entry level help desk technician jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for entry level help desk technician in Decatur, AL is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What is an Entry Level Help Desk Technician job?

An Entry Level Help Desk Technician is responsible for providing technical support to users experiencing IT issues. They assist with troubleshooting hardware, software, and network problems, often resolving issues remotely or in person. Their tasks include resetting passwords, installing software, and documenting support requests. This role requires strong communication skills, basic IT knowledge, and the ability to solve problems efficiently. It serves as a starting point for a career in IT, offering opportunities for advancement into more specialized technical roles.

What are the key skills and qualifications needed to thrive in the Entry Level Help Desk Technician position, and why are they important?

To thrive as an Entry Level Help Desk Technician, you need basic knowledge of computer hardware, operating systems, and troubleshooting techniques, often backed by an associate degree, relevant coursework, or certifications like CompTIA A+ or Microsoft Fundamentals. Familiarity with ticketing systems, remote desktop software, and common office productivity tools is essential in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and work collaboratively with IT teams. These abilities ensure quick, accurate resolution of technical issues, contributing to user productivity and overall organizational efficiency.

What types of issues can I expect to handle as an Entry Level Help Desk Technician?

As an Entry Level Help Desk Technician, you'll typically address a variety of basic technical problems, such as password resets, connectivity issues, printer malfunctions, and software installation support. You'll be the initial point of contact for users seeking assistance, either via phone, email, chat, or in person. Most of your work will focus on diagnosing and resolving straightforward problems or escalating more complex issues to higher-level IT staff. This hands-on experience is a great way to build foundational technical skills and gain exposure to different IT systems, supporting your future growth in the field.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk technicians. These roles still require human skills like customer service, problem-solving, and understanding complex issues that AI cannot handle independently.

What job makes $10,000 a month without a degree?

Entry-level help desk technician roles typically do not pay $10,000 a month without experience or certifications. High-paying jobs that reach this level usually require specialized skills, extensive experience, or advanced certifications in fields like IT, sales, or entrepreneurship. Most roles offering such income levels also demand significant responsibility and expertise.

Can you get a helpdesk job with no experience?

Entry level help desk technician positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for candidates with strong problem-solving abilities and a willingness to learn.

Is a help desk technician a good entry job?

A help desk technician is a common entry-level IT role that provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT positions.
What are popular job titles related to Entry Level Help Desk Technician jobs in Decatur, AL? For Entry Level Help Desk Technician jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Technician jobs in Decatur, AL look for? The top searched job categories for Entry Level Help Desk Technician jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Entry Level Help Desk Technician jobs? Cities near Decatur, AL with the most Entry Level Help Desk Technician job openings:
Entry Level Help Desk Technician jobs near you
Infographic showing various Entry Level Help Desk Technician job openings in Decatur, AL as of June 2026, with employment types broken down into 1% Locum Tenens, 70% Full Time, 13% Part Time, 15% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,142 per year, or $21.7 per hour.
Tier Two Help Desk Support

Tier Two Help Desk Support

EMCO Technologies

Huntsville, AL • On-site

$19.75 - $26.75/hr

Full-time

Posted 2 days ago

Job description


The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through tickets and phone.