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Entry Level Help Desk Technician Jobs in Decatur, AL

U.S. Navy

Information Systems Technician

Athens, AL

Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

Information Systems Technician

Arab, AL

Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

CAMPERS INN INC

Entry Level Technician

Madison, AL · On-site

Campers Inn RV is looking for an Entry Level RV Technician to join our team! W e provide free basic ... to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVer ...

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All JobsHelp Desk Technician JobsEntry Level Help Desk Technician JobsEntry Level Help Desk Technician Jobs in Decatur, AL

Entry Level Help Desk Technician information

See Decatur, AL salary details

$11

$21

$31

How much do entry level help desk technician jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for entry level help desk technician in Decatur, AL is $21.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What is an Entry Level Help Desk Technician job?

An Entry Level Help Desk Technician is responsible for providing technical support to users experiencing IT issues. They assist with troubleshooting hardware, software, and network problems, often resolving issues remotely or in person. Their tasks include resetting passwords, installing software, and documenting support requests. This role requires strong communication skills, basic IT knowledge, and the ability to solve problems efficiently. It serves as a starting point for a career in IT, offering opportunities for advancement into more specialized technical roles.

What are the key skills and qualifications needed to thrive in the Entry Level Help Desk Technician position, and why are they important?

To thrive as an Entry Level Help Desk Technician, you need basic knowledge of computer hardware, operating systems, and troubleshooting techniques, often backed by an associate degree, relevant coursework, or certifications like CompTIA A+ or Microsoft Fundamentals. Familiarity with ticketing systems, remote desktop software, and common office productivity tools is essential in this role. Strong communication, patience, and problem-solving skills help you effectively assist users and work collaboratively with IT teams. These abilities ensure quick, accurate resolution of technical issues, contributing to user productivity and overall organizational efficiency.

What types of issues can I expect to handle as an Entry Level Help Desk Technician?

As an Entry Level Help Desk Technician, you'll typically address a variety of basic technical problems, such as password resets, connectivity issues, printer malfunctions, and software installation support. You'll be the initial point of contact for users seeking assistance, either via phone, email, chat, or in person. Most of your work will focus on diagnosing and resolving straightforward problems or escalating more complex issues to higher-level IT staff. This hands-on experience is a great way to build foundational technical skills and gain exposure to different IT systems, supporting your future growth in the field.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk technicians. These roles still require human skills like customer service, problem-solving, and understanding complex issues that AI cannot handle independently.

What job makes $10,000 a month without a degree?

Entry-level help desk technician roles typically do not pay $10,000 a month without experience or certifications. High-paying jobs that reach this level usually require specialized skills, extensive experience, or advanced certifications in fields like IT, sales, or entrepreneurship. Most roles offering such income levels also demand significant responsibility and expertise.

Can you get a helpdesk job with no experience?

Entry level help desk technician positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills is beneficial. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for candidates with strong problem-solving abilities and a willingness to learn.

Is a help desk technician a good entry job?

A help desk technician is a common entry-level IT role that provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT positions.
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Entry Level Help Desk Technician jobs near you
Infographic showing various Entry Level Help Desk Technician job openings in Decatur, AL as of June 2026, with employment types broken down into 1% Locum Tenens, 70% Full Time, 13% Part Time, 15% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,142 per year, or $21.7 per hour.

CLN Network Support Tech Lvl 1 (FT) PN IT Services

Huntsville Hospital Health System

Huntsville, AL • On-site

Other

Posted 10 days ago

Huntsville Hospital Health System rating

6.1

Company rating: 6.1 out of 10

Based on 202 frontline employees who took The Breakroom Quiz

712th of 870 rated healthcare providers

Job description

Overview

The Network Support Technician (NST) provides quality on-site support to Physicians Network with a high degree of customer service, technical expertise and timeliness. The Network Support Technician provides support for installation, upgrades and maintenance of all hardware and software in the LAN and WAN environment. Performs preventative maintenance on all networked equipment. Troubleshoots and performs repairs when possible and coordinates vendor service as needed. In all instances, the Network Support Technician is the advocate for the user. The NST is also responsible for assisting with the coordination of IT support work orders and projects.

Qualifications

Education required: High school diploma or GED

Education preferred: Bachelors degree in Computer Science or related field from an accredited College or University

License, certification and/or registration: Valid drivers license and automobile insurance as per policy and the ability to travel to off-site locations.

A+ Certification preferred, Microsoft Certified Windows Server Administrator or similar certification desired.

Experience: Extensive customer service experience required. Previous help desk experience preferred. Extensive experience with Windows 7/Windows 10 and MS Office products required. Extensive experience installing computer software. Experience installing memory, installing and configuring hard drives, and network cards. Experience installing and maintaining printers and jet directs. May consider job related experience in lieu of degree. 

Additional skills/abilities:

  • Ability to manage a stressful work environment related to changing priorities and critical support needs.
  • Effectively handle prioritizing issues.
  • Must possess positive customer service, advanced communication, and problem solving skills.
  • Ability to analyze and coordinate multiple technologies and concepts effectively and create/design Visio drawings for workflows, network diagrams, and project plans.
  • Excellent verbal and written communication skills.
  • Ability to work with minimum supervision exercising a high degree of discretion and independent judgement.
  • Demonstrated ability to relate to all levels of the user community.
  • Working knowledge of Microsoft Windows Server 2016 or greater. 
  • Good working knowledge of Local Area Network topologies and applications of the OSI Model.
  • Good working knowledge of Active Directory services and domain topologies.
  • Knowledge of installing, configuring and troubleshooting networked devices.
  • Knowledge of installation/troubleshooting of remote access software and multifactor authentication.
  • Ability to travel to off-site locations
  • Additional knowledge of VMware and/or virtualization technologies and technologies desirable. 
Employment Type: OTHER

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