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Entry Level Help Desk Jobs in Alabama (NOW HIRING)

Compunnel

Help Desk Technician

Birmingham, AL · On-site

$18.75 - $25.25/hr

ProActa, Help desk call tracking applications , etc.) - Able to demonstrate willingness to work as ... High School Diploma or equivalent - No less than one entry level certification (A+, N+, or OEM ...

KIMBER MFG., INC.

IT Support Technician

Troy, AL · On-site

$20 - $27.50/hr

This is an entry-level position. The ideal candidate will have strong customer service skills, a ... Respond to help desk tickets, phone calls, and emails in a timely manner * Diagnose and ...

TEKsystems

ISP Support Technician

Huntsville, AL

$15 - $15.50/hr

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing ... Entry Level Job Type & Location This is a Contract to Hire position based out of Huntsville, AL.

Electra Grid Solutions

Office Intern

Irondale, AL · On-site

$27K - $32K/yr

Front Desk & Guest Support * Greet and welcome visitors and employees as the front desk ... Help track and organize office supplies and assist with reordering when needed. * Maintain office ...

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Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for entry level help desk in Alabama is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Alabama? The most popular types of Help Desk jobs in Alabama are:
What are popular job titles related to Entry Level Help Desk jobs in Alabama? For Entry Level Help Desk jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Alabama look for? The top searched job categories for Entry Level Help Desk jobs in Alabama are:
What cities in Alabama are hiring for Entry Level Help Desk jobs? Cities in Alabama with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Compunnel

Birmingham, AL • On-site

$18.75 - $25.25/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

JOB SUMMARY
Provide first-level remote IT services or assist in the delivery of higher level services to our customers. Properly enter all calls into the helpdesk system. Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed Service Level Agreement parameters. Ability to use remote desktop applications in order to troubleshoot end user PC related problems. Ability to resolve standard documented problems with minimal assistance. Take ownership for customer problem resolution. Possesses working knowledge of customer support business and technology processes: Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc. Identify customer-training issues on standard and non-standard products. Able to contribute to technical discussions with other team members and contributes to the decision making process.
Key Responsibilities
- Provide first-level remote IT services or assist in the delivery of higher level services to our customers
- Properly enter all calls into the helpdesk system
- Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed Service Level Agreement parameters
- Ability to use remote desktop applications in order to troubleshoot end user PC related problems
- Ability to resolve standard documented problems with minimal assistance
- Take ownership for customer problem resolution
- Possesses working knowledge of customer support business and technology processes: Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.
- Identify customer-training issues on standard and non-standard products
- Able to contribute to technical discussions with other team members and contributes to the decision making process
Required Qualifications
- Able to demonstrate good customer service skills
- Able to demonstrate proficiency with Helpdesk tools , Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices
- Able to demonstrate basic hardware and software trouble shooting skills
- Able to demonstrate good problem solving & critical thinking skills
- Able to demonstrate ability to work with minimum supervision
- Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications , etc.)
- Able to demonstrate willingness to work as a team player
- Able to demonstrate good organizational skills and ability to attend to details
- Ability to travel as required
Preferred Qualifications
- Call Center experience
Certifications
- Minimum: High School Diploma or equivalent
- No less than one entry level certification (A+, N+, or OEM vendor certification)
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About Compunnel

Sourced by ZipRecruiter

Compunnel is a well-known company located in Plainsboro, NJ, US, recognized in the industry of IT Services and Solutions. Established in 1989, Compunnel offers a suite of services that help businesses integrate technology efficiently into their operations, a recognizable name in the IT solutions sphere for over three decades. The company’s service portfolio includes Digital Transformation, Business Intelligence, Cloud Services, Cybersecurity, and Application Modern Services, among others. Guided by its mission "to innovate with industry-leading digital solutions and disruptive tech strategies for unimagining business growth," the company underlines its commitment to offering out-of-the-box solutions to its clients. Remarkable achievements of the company include serving more than 30 Fortune 500 companies and providing job opportunities for over 50,000 individuals.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

1994

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