ZipRecruiter

Log In

1

Help Desk Manager Jobs in Alabama (NOW HIRING)

Neumo

Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible. * Routing the ...

Tiffin Motorhomes

Help Desk Technician

Red Bay, AL · On-site

$15.75 - $21.25/hr

Help Desk Technician ID: 1105 Location: Red Bay, Alabama Department: Information Technology Date ... Ability to manage multiple requests and prioritize work effectively. * Dependable, professional ...

Agile Defense

Help Desk Technician

Montgomery, AL

$19.75 - $26.75/hr

Clearly and thoroughly document requests for assistance in ticket management system, and track ... or help desk experience. * Familiar with Ticketing Software (i.e. Remedy). * Experience in ...

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Clearly and thoroughly document requests for assistance in ticket management system, and track ... or help desk experience. * Familiar with Ticketing Software (i.e. Remedy). * Experience in ...

Tiffin

Help Desk Technician

Red Bay, AL · On-site

$15.75 - $21.25/hr

Respond to help desk calls, emails, and support tickets professionally and promptly. * Provide Tier ... Ability to manage multiple requests and prioritize work effectively. * Dependable, professional ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Alabama

Help Desk Manager information

See Alabama salary details

$34K

$75.9K

$112.8K

How much do help desk manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for help desk manager in Alabama is $75,938.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $90,600.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Alabama? The most popular types of Help Desk jobs in Alabama are:
What are popular job titles related to Help Desk Manager jobs in Alabama? For Help Desk Manager jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Alabama look for? The top searched job categories for Help Desk Manager jobs in Alabama are:
What cities in Alabama are hiring for Help Desk Manager jobs? Cities in Alabama with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Alabama as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $75,938 per year, or $36.5 per hour.