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Help Desk Manager Jobs in Mobile, AL (NOW HIRING)

Beacon Systems, Inc

Help Desk Technician

Moss Point, MS · On-site

$16.75 - $22.50/hr

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to ... and help desk-related issues, ensuring seamless business operations through issue diagnosis ...

A&R GROUP

Front Desk Supervisor

Orange Beach, AL · On-site

$14.75 - $19/hr

A people person through and through-you love helping guests and supporting your team * Detail ... desk, we want to meet you! Apply today and let's make every check-in a moment to remember. A&R ...

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Document and manage support requests using ServiceNow * Provide basic end-user guidance during ... Technician, or Help Desk professional looking to gain valuable enterprise experience while ...

GULF SHORES HAMPTON INN

Hotel Front Desk

Gulf Shores, AL

$12 - $15.25/hr

The Front Desk Agent serves as our guestsa first point of contact and manages all aspects of the ... Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

GULF SHORES HAMPTON INN

Front Desk Associate

Gulf Shores, AL · On-site

$12 - $15.25/hr

The responsibilities include registering guests, managing reservations and providing information ... Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

GULF SHORES HAMPTON INN

Hotel Front Desk

Gulf Shores, AL · On-site

$12 - $15.25/hr

The responsibilities include registering guests, managing reservations and providing information ... Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

A&R GROUP

Front Desk Agent

Mobile, AL · On-site

$11.75 - $15/hr

And we need YOU -a warm, welcoming, and organized Front Desk Agent -to help create those great ... Many of our managers started at the front desk-this could be step one on your career ladder!

A&R GROUP

Front Desk Agent

Gulf Shores, AL · On-site

$12 - $15.25/hr

And we need YOU -a warm, welcoming, and organized Front Desk Agent -to help create those great ... Many of our managers started at the front desk-this could be step one on your career ladder!

A&R GROUP

Front Desk Agent

Mobile, AL · On-site

$11.75 - $15/hr

And we need YOU -a warm, welcoming, and organized Front Desk Agent -to help create those great ... Many of our managers started at the front desk-this could be step one on your career ladder!

Dave & Buster's

Front Desk / Host

Mobile, AL

$14 - $18.50/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

A&R GROUP

Front Desk Agent

Daphne, AL

$12.50 - $15.75/hr

And we need YOU -a warm, welcoming, and organized Front Desk Agent -to help create those great ... Many of our managers started at the front desk-this could be step one on your career ladder!

A&R GROUP

Front Desk Agent

Gulf Shores, AL

$12 - $15.25/hr

And we need YOU -a warm, welcoming, and organized Front Desk Agent -to help create those great ... Many of our managers started at the front desk-this could be step one on your career ladder!

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Mobile, AL

Help Desk Manager information

See Mobile, AL salary details

$37.2K

$83.1K

$123.5K

How much do help desk manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for help desk manager in Mobile, AL is $83,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $99,200.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Mobile, AL? The most popular types of Help Desk jobs in Mobile, AL are:
What are popular job titles related to Help Desk Manager jobs in Mobile, AL? For Help Desk Manager jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Mobile, AL look for? The top searched job categories for Help Desk Manager jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Help Desk Manager jobs? Cities near Mobile, AL with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Mobile, AL as of July 2026, with employment types broken down into 72% Full Time, 25% Part Time, 2% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $83,139 per year, or $40 per hour.

Help Desk Technician

Beacon Systems, Inc

Moss Point, MS • On-site

$16.75 - $22.50/hr

Other

Posted 10 days ago

Job description

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies.  We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

We are looking for a Helpdesk Technician - Jackson, MS

If you are interested in applying for this requirement, please do respond with your updated resume.

 
Job Title: Helpdesk Technician
Location: Jackson, MS (Onsite for first 6 weeks, Remote thereafter)
Duration: Long-Term Contract (Minimum 3 Years)
 
Position Overview
We are seeking experienced Helpdesk Technician to support the Success Data Conversion Project. The selected candidates will serve as the primary point of contact for users experiencing system and help desk-related issues, ensuring seamless business operations through issue diagnosis, resolution, documentation, and stakeholder communication.
Candidates must be available to train onsite in Jackson, Mississippi for the first six weeks. After successful completion of training, the position may transition to remote work.
Key Responsibilities
  • Serve as the primary point of contact for end users experiencing application and system-related issues.
  • Analyze, diagnose, and resolve software-related problems and user inquiries.
  • Perform manual data manipulation and data correction activities when required.
  • Manage and track incidents through JIRA, email requests, and data logs.
  • Receive, document, prioritize, and monitor support requests from phone, email, and chat channels.
  • Escalate complex or recurring issues to management and technical teams for resolution.
  • Collaborate with MDHS program areas and technical staff to identify business and technology needs.
  • Document incident details, root causes, and resolutions to support future system enhancements.
  • Communicate effectively with users and stakeholders while providing clear guidance and policy-based resolutions.
Required Qualifications
  • Minimum 5 years of experience working with automated eligibility systems supporting SNAP, TANF, or Employment & Training (E&T) programs.
  • Experience serving as a primary support contact for users and business stakeholders.
  • Strong troubleshooting and analytical skills for diagnosing application and system issues.
  • Experience managing and tracking incidents through ticketing systems.
  • Advanced proficiency with Microsoft Windows environments.
  • Experience using Windows-based PC hardware and business applications.
  • Strong verbal and written communication skills.
  • Ability to document incidents, identify root causes, and recommend process improvements.
Preferred Qualifications
  • Experience working with JIRA or similar change/ticket management systems.
  • Certified Professional Business Analyst (CBPA) or equivalent certification.
  • Experience with SQL Server.
  • Experience with ADABAS databases.
  • Experience supporting Mainframe and Linux environments.
  • Experience with Data Quality and data validation processes.
  • Prior experience working within government or human services environments.

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