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Help Desk Manager Jobs in Mobile, AL (NOW HIRING)

OWA

Front Desk Agent - Tropic Hideaway RV Resort

Foley, AL · On-site

$12.25 - $15.50/hr

This role ensures an exceptional guest experience by managing arrivals, departures, site ... The opportunity to help create memorable vacation experiences for our guests Interested applicants ...

Thompson Engineering

IT Technician

Mobile, AL

... server management. Responsibilities - Install and configure hardware and software components - End user computer imaging, configuration, and set up - Provide help desk support to end users to ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

... server management. Responsibilities- Install and configure hardware and software components- End user computer imaging, configuration, and set up- Provide help desk support to end users to ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

... server management. Responsibilities - Install and configure hardware and software components - End user computer imaging, configuration, and set up - Provide help desk support to end users to ...

Thompson Engineering

IT Technician

Mobile, AL

... server management. Responsibilities - Install and configure hardware and software components - End user computer imaging, configuration, and set up - Provide help desk support to end users to ...

YMCA OF SOUTH ALABAMA INC

WELCOME CENTER

Spanish Fort, AL

$12.75 - $15.75/hr

Position Summary The Welcome Center Representative is responsible for creating a welcoming, helpful ... Adhere to job specific abuse risk management responsibilities. * Front desk personnel-ensure ...

Hargrove & Associates Inc.

Software Developer

Mobile, AL · On-site

$70 - $95/hr

Support the ERP help desk by investigating, troubleshooting, and resolving end user support issues ... Ability to listen and ascertain the needs of management.* Excellent communication skills, both ...

New

Car Guys Inc.

Used Car Manager

Moss Point, MS

$130K - $160K/yr

Anytime you are looking to find a new career...contact us, CarGuys Inc. to assist. We help dealers ... desk Skills: Dealership Management, Dealership Operations, Automotive Management, Automotive ...

A&R GROUP

Assistant General Manager

Gulf Shores, AL · On-site

Help control costs, manage labor, and improve overall hotel performance * Partner with Sales and ... not a desk job. It's a high-energy, high-impact role where you: * Move throughout the hotel ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Mobile, AL

Help Desk Manager information

See Mobile, AL salary details

$28.5K

$63.7K

$94.7K

How much do help desk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for help desk manager in Mobile, AL is $63,733.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $76,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Mobile, AL?

The most popular types of Help Desk jobs in Mobile, AL are:

What are popular job titles related to Help Desk Manager jobs in Mobile, AL?

For Help Desk Manager jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Mobile, AL look for?

The top searched job categories for Help Desk Manager jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Help Desk Manager jobs?

Cities near Mobile, AL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $63,733 per year, or $30.6 per hour.

Front Desk Agent - Tropic Hideaway RV Resort

OWA

Foley, AL • On-site

$12.25 - $15.50/hr

Full-time

Posted 17 days ago

Job description

You will set the stage for our guests as the first impression, welcoming face, and primary point of contact for guests at Tropic Hideaway RV Resort. This role ensures an exceptional guest experience by managing arrivals, departures, site assignments, and guest inquiries. A successful agent blends hospitality with efficient administrative skills to maintain our resort's relaxing, tropical atmosphere.
DUTIES AND RESPONSIBILITIES:
  • Greet guests with a friendly, professional attitude
  • Complete guest check-in and check-out procedures accurately and efficiently
  • Manage reservations, payments, and daily reports using the property management system
  • Answer phone calls, emails, and guest inquiries in a timely manner
  • Provide information about resort amenities, local attractions, and activities
  • Address guest concerns and resolve issues promptly while maintaining excellent customer service
  • Maintain an organized, clean, and welcoming front desk area
  • Coordinate with housekeeping, maintenance, and management to ensure guest satisfaction
  • Follow company policies, cash-handling procedures, and safety standards
  • Assist with special events and other front office duties as assigned

QUALIFICATIONS:
  • High school diploma or GED
  • Minimum of 1 year of experience in customer service, front desk hospitality, retail or similar; previous experience in an RV resort, campground, or hotel setting is preferred
  • Excellent customer service and communication skills
  • Strong organizational and multitasking abilities
  • Basic computer skills and ability to learn reservation software
  • Cash handling and administrative experience preferred
  • Ability to work weekends, holidays, and flexible shifts
  • Hospitality, hotel, campground, or RV resort experience is preferred but not required

What We Offer:
  • Friendly team-oriented work environment
  • Opportunity for growth within Tropic Hideaway RV Resort
  • Employee discounts and resort perks
  • The opportunity to help create memorable vacation experiences for our guests

Interested applicants can apply directly to www.visitowa.com/employment.
To maintain document integrity and ensure optimal system processing, please submit your resume and supporting files in PDF format.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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