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Help Desk Associate Jobs in Mobile, AL (NOW HIRING)

GULF SHORES HAMPTON INN

Front Desk Associate

Gulf Shores, AL · On-site

$12 - $15.25/hr

The Front Desk Agent serves as our guests’ first point of contact and manages all aspects of ... Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

Brett/Robinson

Guest Care Lead

Orange Beach, AL · On-site

... help ensure policies and procedures are followed consistently. • Monitor Sundries/Shore Shoppe responsibilities. Leadership & Cross-Coverage * Serve as a lead resource for Service Desk associates ...

PCH

Assistant Front Office Manager

Mobile, AL · On-site

We are seeking an energetic and service-driven Assistant Front Office Manager to help lead our ... Coach, develop, and inspire Front Desk associates while fostering a culture of accountability ...

Hargrove & Associates Inc.

Software Developer

Mobile, AL · On-site

$70 - $95/hr

Support the ERP help desk by investigating, troubleshooting, and resolving end user support issues.* Assist department projects related to ERP system enhancements.* Timely completion of special ...

Orangetheory - Franchise #0157

Sales Associate

Daphne, AL · On-site

$12 - $17/hr

Working at our front desk which includes answering phones and talking to members among other tasks ... Selling memberships to help the studio thrive * Following up on prospective clients * Handling ...

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Help Desk Associate information

See Mobile, AL salary details

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$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk associate in Mobile, AL is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Mobile, AL?

The most popular types of Help Desk jobs in Mobile, AL are:

What are popular job titles related to Help Desk Associate jobs in Mobile, AL?

For Help Desk Associate jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Mobile, AL look for?

The top searched job categories for Help Desk Associate jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Help Desk Associate jobs?

Cities near Mobile, AL with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $33,964 per year, or $16.3 per hour.

Front Desk Associate

GULF SHORES HAMPTON INN

Gulf Shores, AL

$12 - $15.25/hr

Full-time

Re-posted 9 days ago

Job description

Do you want to enjoy coming to work and being empowered in your job.  If so, Hampton Inn in Gulf Shores is currently hiring front desk positions.  

The Front Desk Agent serves as our guestsa first point of contact and manages all aspects of the guests accommodations. The  responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, wead like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clientsa concerns in a timely and professional manner
  • Work with our housekeeping and maintenance staff to ensure all rooms are clean, maintained and fully-furnished to accommodate guestsa needs
  • Confirm reservations and arrange personalized services for VIP customers and event attendees
  • Maintain updated records of bookings and payments

Skills

  • Customer service
  • Excellent communication and organizational skills

'Communication method(s) used: Phone

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Autonomous/Independent -- enjoys working with little direction
  • High stress tolerance -- thrives in a high-pressure environment

Job Type: Full Time

Schedule:

  • 8 hour shifts 
  • AM and PM availability (Typical Start Times are 7 AM and 3 PM)
  • Weekend availability
Employment Type: FULL_TIME

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