ZipRecruiter

Log In

1

Help Desk Associate Jobs in Pinson, AL (NOW HIRING)

Home2 Suites

Front Desk Associate

Birmingham, AL · On-site

$13 - $16.75/hr

Front Desk Associate Are you friendly and enjoy "rolling out the red carpet" to guests? Do you ... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ...

Tru by Hilton

Front Desk Associate

Vestavia Hills, AL · On-site

$14 - $18/hr

Front Desk Associates ensures appropriate checking-in and checking-out of our guests while ... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ...

Every Word Code

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

Limitless East Marketing

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

HYATT Hotels

Front Desk Agent

Birmingham, AL · On-site

$16/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

next page

Showing results 1-20

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Pinson, AL

Help Desk Associate information

See Pinson, AL salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk associate in Pinson, AL is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.21 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What cities near Pinson, AL are hiring for Help Desk Associate jobs?

Cities near Pinson, AL with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Pinson, AL as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $41,272 per year, or $19.8 per hour.

Technology Services Help Desk Technician

Regions Financial Corporation

Birmingham, AL • On-site

$50K - $63K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Regions Bank rating

8.2

Company rating: 8.2 out of 10

Based on 162 frontline employees who took The Breakroom Quiz

51st of 173 rated banks

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users.
Primary Responsibilities
  • Handles problems that less experienced help desk techs are unable to resolve
  • Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
  • Answers incoming calls, chats and emails and inputs information into ticket tracking software
  • Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
  • Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
  • May interact with other support, engineering and application development teams to restore service and/or identify and correct core problems

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
  • High School Diploma or GED and technical training
  • Two (2) years of personal computer troubleshooting and problem resolution or field and remote technical support experience

Certifications/Licensures
  • CompTIA Security+
  • Or other relevant security certifications

Preferences
  • Relevant college course work
  • Previous experience with Regions or financial banking software
  • Certified Help Desk Professional (CHDP)
  • Microsoft 365 Certified: Fundamentals Certification

Skills and Competencies
  • Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
  • Ability to multi-task
  • Ability to work under limited supervision
  • Basic understanding of telecommunications, network and desktop functions
  • Excellent verbal and written communication skills
  • Good organizational skills
  • Proficient in current Windows operating system, web browsers, ServiceNow, Active Directory, PCOMM, TCP/IP, LAN/WAN and Microsoft Office/O365
  • Provides timely problem resolution
  • Strong analytical skills
  • Strong customer service background

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The location available for this role is Birmingham, AL
Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$50,500.00 USD
Median:
$63,650.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details
Riverchase Operations Center
Location:
Hoover, Alabama
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

What Regions Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply