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Help Desk Associate Jobs in Gardendale, AL (NOW HIRING)

A+ Consulting, Inc.

Associate I Help Desk

Birmingham, AL · On-site

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

Home2 Suites

Front Desk Associate

Birmingham, AL · On-site

$13 - $16.75/hr

Front Desk Associate Are you friendly and enjoy "rolling out the red carpet" to guests? Do you ... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ...

Tru by Hilton

Front Desk Associate

Vestavia Hills, AL · On-site

$14 - $18/hr

Front Desk Associates ensures appropriate checking-in and checking-out of our guests while ... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ...

Career Site

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... The Front Desk Associate is responsible for greeting guests and members and must be well versed in ...

HC3

IT Service Desk Analyst I

Birmingham, AL · On-site

Associate degree or technical training in information technology or related field * Up to two years of experience in IT support, help desk, or service desk roles * Experience using IT service ...

New

Every Word Code

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

Limitless East Marketing

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

HYATT Hotels

Front Desk Agent

Birmingham, AL · On-site

$16/hr

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Gardendale, AL

Help Desk Associate information

See Gardendale, AL salary details

$12

$19

$29

How much do help desk associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for help desk associate in Gardendale, AL is $19.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.59 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Gardendale, AL?

The most popular types of Help Desk jobs in Gardendale, AL are:

What job categories do people searching Help Desk Associate jobs in Gardendale, AL look for?

The top searched job categories for Help Desk Associate jobs in Gardendale, AL are:

What cities near Gardendale, AL are hiring for Help Desk Associate jobs?

Cities near Gardendale, AL with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Gardendale, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,100 per year, or $19.3 per hour.

Associate I Help Desk

A+ Consulting, Inc.

Birmingham, AL • On-site

$15.75 - $21.50/hr

Contractor

Re-posted 17 days ago

Job description

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services.
 
  • Properly enter all calls into the helpdesk system
  • Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed
  • Service Level Agreement parameters
  • Ability to use remote desktop applications in order to troubleshoot end user PC related problems
  • Ability to resolve standard documented problems with minimal assistance
  • Take ownership for customer problem resolution ?
  • Possesses working knowledge of customer support business and technology processes:
  • Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.
  • Identify customer-training issues on standard and non-standard products
  • Able to contribute to technical discussions with other team members and contributes to the decision making process
 
SKILLS: 
  • Able to demonstrate good customer service skills
  • Able to demonstrate proficiency with Helpdesk tools , Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices
  • Able to demonstrate basic hardware and software trouble shooting skills
  • Able to demonstrate good problem solving & critical thinking skills
  • Able to demonstrate ability to work with minimum supervision
  • Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications , etc.)
  • Able to demonstrate willingness to work as a team player
  • Able to demonstrate good organizational skills and ability to attend to details - Ability to travel as required
 
EXPERIENCE: 0-5 years in a technical customer environment Call Center experience preferred
 
EDUCATION: -
  • Minimum: High School Diploma or equivalent
  • No less than one entry level certification (A+, N+, or OEM vendor certification)

Education:Employment Type: CONTRACTOR

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