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Help Desk Associate Jobs in Birmingham, AL (NOW HIRING)

A+ Consulting

Associate I Help Desk

Birmingham, AL

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

A+ Consulting, Inc.

Associate I Help Desk

Birmingham, AL

$15.75 - $21.50/hr

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services. * Properly enter all calls into the helpdesk system

Home2 Suites

Front Desk Associate

Birmingham, AL · On-site

$13 - $16.75/hr

  • Medical

  • Retirement

  • PTO

Front Desk Associate Are you friendly and enjoy "rolling out the red carpet" to guests? Do you ... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ...

Tru by Hilton

Front Desk Associate

Vestavia Hills, AL · On-site

$14 - $18/hr

  • Medical

  • Retirement

  • PTO

Front Desk Associates ensures appropriate checking-in and checking-out of our guests while ... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ...

New

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... The Front Desk Associate is responsible for greeting guests and members and must be well versed in ...

Career Site

Front Desk

Birmingham, AL

$13 - $16.75/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... The Front Desk Associate is responsible for greeting guests and members and must be well versed in ...

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... The Front Desk Associate is responsible for greeting guests and members and must be well versed in ...

Arch Amenities Group

Front Desk

Birmingham, AL

$13 - $16.75/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... Additionally, the Front Desk Associate may need to process transactions, handle money, and ...

Athens Health and Rehabilitation LLC

Helpdesk Analyst

Tuscaloosa, AL · On-site

$17 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's degree in IT or related field, or equivalent hands-on experience, preferred * 0-2 years of helpdesk, desktop support, or customer service experience (healthcare or multi-site environment ...

NHS Management

Helpdesk Analyst

Tuscaloosa, AL

$17 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's degree in IT or related field, or equivalent hands-on experience, preferred * 0-2 years of helpdesk, desktop support, or customer service experience (healthcare or multi-site environment ...

New

General Informatics

Associate Engineer

Birmingham, AL · On-site

High school diploma or equivalent * 1+ year of technical support experience or help desk role ... Associate's degree in IT-related field * Technical certifications such as: * CompTIA A+ * CompTIA ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Birmingham, AL

Help Desk Associate information

See Birmingham, AL salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk associate in Birmingham, AL is $20.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Birmingham, AL?

The most popular types of Help Desk jobs in Birmingham, AL are:

What are popular job titles related to Help Desk Associate jobs in Birmingham, AL?

For Help Desk Associate jobs in Birmingham, AL, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Birmingham, AL look for?

The top searched job categories for Help Desk Associate jobs in Birmingham, AL are:

What cities near Birmingham, AL are hiring for Help Desk Associate jobs?

Cities near Birmingham, AL with the most Help Desk Associate job openings:

Help Desk Associate jobs near you

Associate I Help Desk

A+ Consulting

Birmingham, AL

$15.75 - $21.50/hr

Full-time

Re-posted 7 days ago

Job description

Local school district seeks Help Desk Associate who will provide first-level remote IT services or assist in the delivery of higher level services.
  • Properly enter all calls into the helpdesk system
  • Use predefined triage processes to troubleshoot and resolve or escalate to the appropriate resource within allowed
  • Service Level Agreement parameters
  • Ability to use remote desktop applications in order to troubleshoot end user PC related problems
  • Ability to resolve standard documented problems with minimal assistance
  • Take ownership for customer problem resolution ?
  • Possesses working knowledge of customer support business and technology processes:
  • Call handling processes, Customer shrink wrap software applications, operating system environment, asset tracking, etc.
  • Identify customer-training issues on standard and non-standard products
  • Able to contribute to technical discussions with other team members and contributes to the decision making process
SKILLS:
  • Able to demonstrate good customer service skills
  • Able to demonstrate proficiency with Helpdesk tools , Microsoft operating systems, MS Office applications and anti-virus software, communications technology devices
  • Able to demonstrate basic hardware and software trouble shooting skills
  • Able to demonstrate good problem solving & critical thinking skills
  • Able to demonstrate ability to work with minimum supervision
  • Able to demonstrate knowledge of all necessary web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications , etc.)
  • Able to demonstrate willingness to work as a team player
  • Able to demonstrate good organizational skills and ability to attend to details - Ability to travel as required
EXPERIENCE: 0-5 years in a technical customer environment Call Center experience preferred
EDUCATION: -
  • Minimum: High School Diploma or equivalent
  • No less than one entry level certification (A+, N+, or OEM vendor certification)