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Help Desk Associate Jobs in Center Point, AL (NOW HIRING)

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... The Front Desk Associate is responsible for greeting guests and members and must be well versed in ...

Career Site

Front Desk

Birmingham, AL

$13 - $16.75/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... The Front Desk Associate is responsible for greeting guests and members and must be well versed in ...

Arch Amenities Group

Front Desk

Birmingham, AL

$13 - $16.75/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... Additionally, the Front Desk Associate may need to process transactions, handle money, and ...

Limitless East Marketing

Front Desk Agent

Birmingham, AL

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

YMCA

Member Engagement - Front Desk Attendant

Trussville, AL · On-site

$12 - $15.25/hr

... Associate, you'll connect people to programs, build meaningful relationships, and help create an ... Front desk operations run smoothly and efficiently. * Members receive accurate information and ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Center Point, AL

Help Desk Associate information

See Center Point, AL salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for help desk associate in Center Point, AL is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.16 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are popular job titles related to Help Desk Associate jobs in Center Point, AL? For Help Desk Associate jobs in Center Point, AL, the most frequently searched job titles are:
What cities near Center Point, AL are hiring for Help Desk Associate jobs? Cities near Center Point, AL with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Center Point, AL as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 1% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,158 per year, or $19.8 per hour.

Associate I Help Desk

Computer Task Group, Inc

Birmingham, AL • On-site

$20/hr

Contractor

Posted 26 days ago

Job description

Job Title: Associate I Help Desk
Location: Birmingham, AL
Job Type: Hourly Consultant
Hours: 8 am to 5 pm M-F
Pay: $20/hr

This position will require some driving using a client vehicle. Must have a valid driver's license and no more than one moving violation in the past three years.

Able to work with a team and individual. Able to lift 50 lbs and walk and stand for long period of time.

Essential Functions:

  • Provide first-level remote IT support services and assist in the delivery of higher-level technical support to customers.
  • Accurately log and document all customer interactions and support requests in the help desk ticketing system.
  • Follow established triage procedures to troubleshoot, resolve, or escalate issues within defined Service Level Agreement (SLA) guidelines.
  • Utilize remote desktop tools to diagnose and resolve end-user PC and software-related issues.
  • Resolve standard, documented technical problems with minimal supervision.
  • Take ownership of customer issues from initial contact through resolution, ensuring a positive support experience.
  • Maintain a working knowledge of customer support processes, including call handling procedures, software applications, operating system environments, and asset tracking.
  • Identify customer training opportunities related to standard and non-standard products.
  • Participate in technical discussions with team members and contribute to problem-solving and decision-making efforts.
  • Maintain accurate documentation of troubleshooting steps and issue resolutions.

Skills:

  • Strong customer service and interpersonal communication skills.
  • Proficiency with help desk ticketing systems, Microsoft Windows operating systems, Microsoft Office applications, antivirus software, and communication technologies.
  • Basic hardware and software troubleshooting skills.
  • Strong analytical, problem-solving, and critical-thinking abilities.
  • Ability to work independently with minimal supervision.
  • Familiarity with web-based support tools and help desk applications such as ProActa and other ticket tracking systems.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to work collaboratively in a team-oriented environment.
  • Willingness and ability to travel as required.

Experience:

  • 0–5 years of experience in a technical customer support or IT help desk environment.
  • Call center or technical support experience is preferred.
  • Experience providing remote desktop support is a plus.

Education:

  • High School Diploma or equivalent required.
  • Minimum of one entry-level IT certification required, such as CompTIA A+, Network+, or an OEM vendor certification.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!


About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: CONTRACTOR
Computer Task Group logo

About Computer Task Group

Sourced by ZipRecruiter

We know that achieving our mission begins and ends with our people—and by people we mean you. Regardless of individual roles or responsibilities, regardless of industry or subject matter expertise, our lives happen in relation to other people—our colleagues, clients, and partners. CTG cultivates a workplace that attracts and develops the best people. Being Great Place to Work-CertifiedTM not only supports our Vision but also validates the rewarding workplace culture that has made CTG a leading IT and digital solutions and services company for more than 55 years.

Company size

1,001 - 5,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1966

Social media

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