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Help Desk Associate Jobs in Montevallo, AL (NOW HIRING)

Home2 Suites

Front Desk Associate

Birmingham, AL · On-site

$13 - $16.75/hr

Front Desk Associate Are you friendly and enjoy "rolling out the red carpet" to guests? Do you ... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ...

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ... The Front Desk Associate is responsible for greeting guests and members and must be well versed in ...

Workout Anytime

Front Desk Sales Associate

Clanton, AL · On-site

$12 - $15.25/hr

Now Interviewing for a Front Desk Sales Associate - Workout Anytime - Elliott We are now Hiring a ... Answering phones in a courteous, helpful, and professional manner. * Selling and setting up new ...

Issa

Front Desk Sales Associate

Clanton, AL · On-site

$12 - $15.25/hr

Front Desk Sales Associate - Workout Anytime - Elliott We are now Hiring a Front Desk Sales ... Answering phones in a courteous, helpful, and professional manner. * Selling and setting up new ...

Workout Anytime

Front Desk Sales Associate

Clanton, AL · On-site

$12 - $15.25/hr

Now Interviewing for a Front Desk Sales Associate - Workout Anytime - Elliott We are now Hiring a ... Answering phones in a courteous, helpful, and professional manner. * Selling and setting up new ...

General Informatics

Associate Engineer

Birmingham, AL · On-site

High school diploma or equivalent * 1+ year of technical support experience or help desk role ... Associate's degree in IT-related field * Technical certifications such as: * CompTIA A+ * CompTIA ...

Alphabe Insight

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

Limitless East Marketing

Front Desk Agent

Birmingham, AL

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Montevallo, AL

Help Desk Associate information

See Montevallo, AL salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk associate in Montevallo, AL is $21.11, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What job categories do people searching Help Desk Associate jobs in Montevallo, AL look for? The top searched job categories for Help Desk Associate jobs in Montevallo, AL are:
What cities near Montevallo, AL are hiring for Help Desk Associate jobs? Cities near Montevallo, AL with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Montevallo, AL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,918 per year, or $21.1 per hour.

Help Desk Technician

University of Montevallo

Montevallo, AL • On-site

$19/hr

Full-time

Re-posted 2 days ago

Job description

Posting Details
Position Information
Posting Number
S1500749
Job Title
Help Desk Technician
Position Number
T11470
Division
President - PRS
Department
Information Services & Technology-Dept
FLSA
Non-Exempt
Salary Grade
112
Salary Classification
Classified
Annual Salary Range
Hourly Salary Range
Starting at $19.00 per hour
Employment Status
Full Time 12 Mos Regular
General Description
The Help Desk Technician serves as the first point of contact for faculty, staff, and students seeking technical assistance. This role provides both traditional help desk support and hands-on classroom technology support, ensuring instructional spaces are fully functional and ready for teaching.
This position plays a critical role in supporting the academic mission by maintaining reliable classroom technology, assisting faculty with instructional tools, and delivering high-quality customer service.
Essential Job Duties
  1. Provide front-line technical support via phone, email, walk-in, and ticketing system
  2. Deliver excellent customer service with clear communication and professionalism
  3. Assist faculty, staff, and students with technical issues in real time, including in-class support
  4. Provide support for classroom technology including projectors, displays, control systems (e.g., Extron), document cameras, and audio systems
  5. Respond to urgent classroom calls to ensure minimal disruption to instruction
  6. Assist faculty with connecting devices, using presentation tools, and troubleshooting AV issues
  7. Perform routine checks of classroom technology to ensure readiness
  8. Coordinate and support setup events, presentations, and special academic needs
  9. Document classroom issues and escalate complex AV problems as needed
  10. Log, categorize, and prioritize incidents and service requests in the ticketing system (e.g., KACE or similar)
  11. Maintain accurate documentation of issues, resolutions, and follow-ups
  12. Monitor ticket queues and ensure timely resolution or escalation
  13. Troubleshoot and resolve issues related to Windows and macOS systems
  14. Support Microsoft 365 and other campus applications
  15. Assist with hardware troubleshooting, device setup, and imaging
  16. Provide basic support for printers, mobile devices, and peripherals

Additional Duties
  1. Assist with account access, password resets, and multi-factor authentication (MFA)
  2. Support systems such as email, LMS (e.g., Canvas), and administrative platforms
  3. Guide users on self-service tools and system access
  4. Escalate advanced technical or AV issues to appropriate IT or AV specialists
  5. Collaborate with Academic Support, Infrastructure, and other IS&T teams
  6. Communicate status updates clearly to users and stakeholders
  7. Create and maintain knowledge base articles and classroom support guides
  8. Identify recurring classroom or help desk issues and recommend improvements
  9. Assist in developing standardized classroom technology procedures
  10. Other duties as assign
    Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned. The individual holding this position will serve as a representative of the University and, as such, shall promote a positive impression by demonstrating a collegial and professional customer-service approach at all times.

Knowledge, Skills and Abilities
  • Strong customer service and communication skills
  • Ability to remain calm and responsive in urgent classroom situations
  • Ability to explain technical concepts to non-technical users
  • Strong organizational and multitasking abilities
  • Team-oriented with a proactive approach to problem-solving

Education and Experience
Associate's degree in Information Technology, AV Technology, or related field; Bachelor's degree preferred.
Education substituted for experience? Yes
This position requires: 1-3 years of experience in help desk, technical support, or AV support; strong troubleshooting and customer service skills
Experience substituted for education? Yes
Licenses, Certification or Registrations
Preferred Qualifications
  • Experience supporting classroom or instructional technology in higher education
  • Familiarity with AV systems (e.g., Extron, Crestron, or similar)
  • Experience with ticketing systems (e.g., KACE)
  • Knowledge of Microsoft 365, Windows, and macOS
  • Experience with LMS platforms (e.g., Canvas)
  • Familiarity with MFA tools (e.g., Duo)

Working Conditions
  • Primarily on-site with frequent movement between buildings/classrooms
  • May require early morning, evening, or occasional weekend support
  • Ability to lift and move equipment (up to ~25-40 lbs)
  • Fast-paced environment, especially during class transitions and semester start

Environmental Working Conditions
Indoor
Travel Requirements
Number of Vacancies
Desired Start Date
Physical Requirements
The physical activities required for this position involve:
Standing: Under 1/3 of the time; walking: Under 1/3 of the time; sitting: Over 2/3 of the time; using hands: Over 2/3 of the time; reaching with hands and arms: Over 1/3 of the time; climbing or balancing: Under 1/3 of the time; stooping, kneeling, crouching, or crawling: Under 1/3 of the time talking or hearing: Over 2/3 of the time.
This position requires lifting:
Up to 10 pounds: Over 2/3 of the time; Up to 20 pounds: Over 1/3 of the time; Up to 50 pounds: Under 1/3 of the time.
This position has the following special vision requirements:
• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).
• Color vision (ability to identify and distinguish colors).
• Peripheral vision (ability to observe an area that can be seen up or down or to the left and right when vision is fixed on a given point).
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
Open Date
05/11/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Additional Statement
The University of Montevallo does not discriminate against job applicants based on their national origin or citizenship or immigration status. Because of the costs associated with visa sponsorship/transfer, the University typically will not sponsor applicants for a work visa or transfer of an existing visa. No commitment for visa assistance and/or sponsorship can be made until a thorough search is conducted, including a proper and methodical review of all applicants.
EEO Statement
UM is an Equal Opportunity Institution.
Quick Link
https://jobs.montevallo.edu/postings/10305

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