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Help Desk Associate Jobs in Montevallo, AL (NOW HIRING)

Automation Personnel Services

Head of IT

Birmingham, AL · On-site

$25 - $30/hr

... help desk tickets and resolve technical issues in a timely manner. • Perform system updates ... and temporary associates. Interested in this job? Click Apply Now, email your resume to ...

KnitWell Group

Stock Associate-ANN

Birmingham, AL · On-site

$14 - $17.75/hr

About the role As a Stock Associate, you help the operations of the store run smoothly. You oversee ... You ensure the stockroom, sales floor, and desk are always organized and fully stocked. You take ...

City of Hoover

Information Systems Specialist

Hoover, AL · On-site

$69K - $125K/yr

OR Associate's Degree in Computer Science, MIS, Public/Business Administration, or a related field ... help desk system for case management and resolution. • Troubleshoots and repairs software ...

City of Hoover

Information Systems Specialist

Hoover, AL · On-site

$69K - $125K/yr

OR Associate's Degree in Computer Science, MIS, Public/Business Administration, or a related field ... help desk system for case management and resolution. • Troubleshoots and repairs software ...

New

Stretch Zone

Fitness Sales Associate

Birmingham, AL · On-site

$16/hr

Our Sales Associates play a key role in helping new and existing members understand the benefits of ... Greet members, answer phones, schedule appointments, and assist with general front-desk ...

Orangetheory Fitness

Sales Associate

Birmingham, AL · On-site

$12/hr

Maintains cleanliness & organization of lobby, front desk, restrooms, and showers * Conduct ... When we help our members to put in the work at our studios, they will experience benefits in their ...

CLUB4 Fitness

Assistant General Manager

Birmingham, AL · On-site

$14 - $15/hr

Yes (Childcare Associates & Managers, Front Desk Associates, MODs, and AGMs) FLSA Status ... The Assistant General Manager will support the General Manager to help lead and support a team ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Montevallo, AL

Help Desk Associate information

See Montevallo, AL salary details

$14

$21

$32

How much do help desk associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk associate in Montevallo, AL is $21.11, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What job categories do people searching Help Desk Associate jobs in Montevallo, AL look for? The top searched job categories for Help Desk Associate jobs in Montevallo, AL are:
What cities near Montevallo, AL are hiring for Help Desk Associate jobs? Cities near Montevallo, AL with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Montevallo, AL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $43,918 per year, or $21.1 per hour.

Head of IT

Automation Personnel Services

Birmingham, AL • On-site

$25 - $30/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

Head of IT    

Automation Personnel Services is seeking a motivated and detail-oriented Head of IT to join a
dynamic team located in Birmingham, AL. The Head of Information Technology will be
responsible for managing network infrastructure, performing troubleshooting and maintenance,
ensuring network security and providing technical support to internal users. They will also
manage the hardware inventory and distribution to new hires. The role also involves
collaborating with various teams to optimize IT systems and deliver excellent service.

Pay Rate  
$25.00 - $30.00 per hour, depending on experience and qualifications.
Schedule and Hours  
Monday – Friday, 8:00 AM – 5:00 PM

Head of IT Duties and Responsibilities  
• Provide technical support to end users for hardware, software, and network-related
issues.
• Install, configure, maintain, and troubleshoot computer systems, printers, and peripheral
devices.
• Monitor and maintain network performance and security.
• Respond to help desk tickets and resolve technical issues in a timely manner.
• Perform system updates, patches, and software installations.

Head of IT Qualifications and Requirements  
• Strong skills in Network Administration and Information Technology
• Experience with Troubleshooting and resolving technical issues
• Knowledge of Network Security and security protocols
• Excellent Customer Service and communication abilities
• Ability to work collaboratively in an on-site environment
• Relevant certifications (e.g., CompTIA, CCNA, or equivalent) are a plus
• Bachelor's degree in Information Technology, Computer Science, or related field
preferred

Job Type  
Full-time, temporary with temp-to-hire opportunities.  

Benefits  
• Weekly Pay  
• Medical, dental, vision, short-term disability, and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours  
• 6 Paid Holidays after 1 year of continuous service and 1500 hours

401(k) Retirement Plan  
Automation Personnel Services is the only staffing agency specializing in manufacturing and
industrial roles that offers 401K matching to all eligible contingent and temporary associates.
Interested in this job?  

Click Apply Now, email your resume to APSBirmingham@apstemps.com, or call us at
205.868.9448 to learn more. You can also apply in person at our office located at
Automation Personnel Services Birmingham Branch

362 Palisades Blvd Birmingham, AL 35209

Bonus Opportunity!  
We are also offering a $50.00 referral bonus. Both employee and referral must stay on
assignment for 30 days to receive the payout.

About Automation Personnel Services
Automation Personnel Services is a highly recognized staffing agency with over 30 years of
experience in manufacturing and light-industrial staffing. Our accolades include:  
• 11-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2026).  
• Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2026).  
• Recipient of the Safety Standard of Excellence Award by the American Staffing Association.  
• Named one of the Best Staffing Companies to Work For by CIO Views Magazine.  
• Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).

Get that New Job Feeling! Apply Today!
Equal Opportunity Employer
APSBirmingham
Automation Personnel Services logo

About Automation Personnel Services

Sourced by ZipRecruiter

Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award in 2019-2022, and the ClearlyRated® Best of Staffing Client Award for seven straight years, 2016-2022. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Birmingham, AL, US

Year founded

1990

Social media

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