ZipRecruiter

Log In

1

Help Desk Associate Jobs in Birmingham, AL (NOW HIRING)

Alphabe Insight

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

  • Medical

  • PTO

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

Limitless East Marketing

Front Desk Agent

Birmingham, AL

$50K - $55K/yr

  • Medical

  • PTO

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

  • Medical

  • PTO

You will represent the company professionally and help maintain a smooth and efficient front office ... High school diploma or equivalent (Associate's or Bachelor's degree preferred) * 1+ year of front ...

HYATT Hotels

Front Desk Agent

Birmingham, AL · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Hyatt Regency Birmingham

Front Desk Agent

Birmingham, AL · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

Hospitality Ventures

Front Desk Agent

Birmingham, AL · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Your friendly demeanor and attention to detail help create a welcoming and seamless guest ... A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love ...

AllerVie Health

Lead Medical Front Desk Representative

Birmingham, AL · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to help patients achieve and maintain optimal health and quality of life - free from the symptoms ... Associate's or Bachelor's degree in Healthcare Administration or related field preferred. * 2+ ...

AllerVie Health

Lead Medical Front Desk Representative

Hoover, AL · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

At AllerVie Health, our team members are unified around our mission to help patients achieve and ... Associate's or Bachelor's degree in Healthcare Administration or related field preferred. * 2+ ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Birmingham, AL

Help Desk Associate information

See Birmingham, AL salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk associate in Birmingham, AL is $20.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the most commonly searched types of Help Desk jobs in Birmingham, AL?

The most popular types of Help Desk jobs in Birmingham, AL are:

What are popular job titles related to Help Desk Associate jobs in Birmingham, AL?

For Help Desk Associate jobs in Birmingham, AL, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Birmingham, AL look for?

The top searched job categories for Help Desk Associate jobs in Birmingham, AL are:

What cities near Birmingham, AL are hiring for Help Desk Associate jobs?

Cities near Birmingham, AL with the most Help Desk Associate job openings:

Help Desk Associate jobs near you

Front Desk Agent

Alphabe Insight

Birmingham, AL • On-site

$50K - $55K/yr

Other

Medical, PTO

Re-posted 28 days ago

Job description

Front Desk Agent

Every Word Code is a forward-thinking technology firm that believes in the power of communication and clarity in software solutions. Based in Baton Rouge, LA, we specialize in tailored development services that bridge human understanding with digital precision. Our commitment to excellence is matched by our dedication to building a professional, supportive, and inclusive work environment where every team member is valued. Join us in shaping a smarter digital future—one word, one line of code at a time.

Job Description

Every Word Code is seeking a reliable and organized Front Desk Agent to serve as the first point of contact for our clients and visitors. This role requires excellent communication skills, a welcoming attitude, and the ability to multitask in a fast-paced environment. You will represent the company professionally and help maintain a smooth and efficient front office operation.

Responsibilities

  • Greet and assist visitors, clients, and team members in a professional manner
  • Answer and direct phone calls efficiently
  • Manage appointment scheduling and maintain office calendar
  • Handle incoming and outgoing mail and packages
  • Maintain cleanliness and organization of the front desk and lobby area
  • Respond to inquiries and provide general administrative support
  • Collaborate with internal departments for smooth operational flow
  • Assist with clerical duties such as data entry, filing, and document preparation
Qualifications
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred)
  • 1+ year of front desk, receptionist, or customer service experience
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Professional demeanor and appearance
  • Ability to work independently and as part of a team
  • Punctual, dependable, and detail-oriented
Additional Information
  • Competitive salary ($50,000 – $55,000 annually)
  • Growth opportunities within the company
  • On-the-job training to build and expand skills
  • Supportive and collaborative work environment
  • Health and wellness programs
  • Paid time off and holidays

Apply