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It Helpdesk Associate Jobs in Mobile, AL (NOW HIRING)

Genesis Technical Staffing, Inc.

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Information Technology (IT) Manager

Mobile, AL · On-site

$90K - $115K/yr

Genesis Industrial and Technical Staffing #WeLovePeople | To Be a Blessing in All We Do IT Manager ... You can reply STOP to cancel and HELP for help. You can access our privacy policy at

TEKsystems

IT Administrator

Mobile, AL

$50K - $65K/yr

Description Ideal Candidate Summary: Junior IT Administrator (0-3 years preferred) with strong ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

It Administrator

Mobile, AL

$50K - $65K/yr

Description Ideal Candidate Summary: Junior IT Administrator (0-3 years preferred) with strong ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

... up - Provide help desk support to end users to troubleshoot and resolve issues quickly and ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

... up- Provide help desk support to end users to troubleshoot and resolve issues quickly and ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

... up - Provide help desk support to end users to troubleshoot and resolve issues quickly and ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

... up - Provide help desk support to end users to troubleshoot and resolve issues quickly and ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...

ALTEN Technology USA

IT Support Analyst

Mobile, AL

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to ... We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM ...

ALTEN Technology USA

IT Support Analyst

Daphne, AL

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to ... We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM ...

ALTEN Technology USA

IT Support Analyst

Saraland, AL

We're ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to ... We are seeking an experienced IT Support Analyst with a strong background in Tier 2/3 support, ITSM ...

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All JobsIt Helpdesk Associate JobsIt Helpdesk Associate Jobs in Mobile, AL

It Helpdesk Associate information

See Mobile, AL salary details

$14

$21

$32

How much do it helpdesk associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for it helpdesk associate in Mobile, AL is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Associate?

IT Helpdesk Associates are professionals who provide technical support and assistance to users experiencing hardware, software, or network issues. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical concerns either remotely or in person. Their responsibilities often include installing and configuring computer systems, diagnosing faults, and guiding users through step-by-step solutions. IT Helpdesk Associates play a crucial role in maintaining the smooth operation of an organization's IT infrastructure and ensuring user satisfaction.

What skills and qualifications are needed to be an IT Helpdesk Associate?

To thrive as an IT Helpdesk Associate, you need strong troubleshooting skills, foundational IT knowledge, and often a relevant degree or CompTIA A+ certification. Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills and qualities are crucial for quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What challenges does an IT Helpdesk Associate face when supporting end-users, and how can they manage them?

IT Helpdesk Associates often encounter challenges such as handling high volumes of support requests, addressing users with varying levels of technical proficiency, and troubleshooting a wide range of hardware and software issues under time constraints. Effectively managing these challenges requires strong communication skills, patience, and the ability to prioritize tasks based on urgency. Building a solid knowledge base, documenting solutions, and collaborating closely with other IT team members can also help streamline support and improve resolution times.

What is the difference between It Helpdesk Associate vs IT Support Technician?

AspectIt Helpdesk AssociateIT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelpdesk, call center, on-site supportOn-site, remote, or field support
ResponsibilitiesResponding to user issues, troubleshooting basic hardware/softwareDiagnosing and resolving hardware/software problems, more technical tasks
Industry UsageCommon in corporate and SMBsCommon in corporate, enterprise, and technical support roles

The main difference between an It Helpdesk Associate and an IT Support Technician lies in the scope of responsibilities. Helpdesk associates typically handle initial user support and basic troubleshooting, while IT support technicians perform more advanced technical tasks and diagnostics. Both roles often require similar certifications and work in similar environments, but technicians usually have a broader technical skill set.

What are the most commonly searched types of It Helpdesk jobs in Mobile, AL?

The most popular types of It Helpdesk jobs in Mobile, AL are:

What are popular job titles related to It Helpdesk Associate jobs in Mobile, AL?

For It Helpdesk Associate jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Associate jobs in Mobile, AL look for?

The top searched job categories for It Helpdesk Associate jobs in Mobile, AL are:

It Helpdesk Associate jobs near you
Infographic showing various It Helpdesk Associate job openings in Mobile, AL as of June 2026, with employment types broken down into 2% As Needed, 53% Full Time, 36% Part Time, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,305 per year, or $21.3 per hour.

IT Computer Support Tech I - Help Desk I

Riviera Utilities

Foley, AL

$50K - $72K/yr

Full-time

Posted 4 days ago

Job description

From: Brian Skelton - CEO/President
Date: August 19, 2026
Re: EXTERNAL JOB POSTING - Open Job Position
IT COMPUTER SUPPORT TECHNICIAN I - IT HELP DESK I
Beginning Wednesday, August 19, 2026, Riviera Utilities will begin taking applications to fill a job vacancy for IT Computer Support Technician I - Help Desk I. We are considering applicants with qualifications in the following range, salary commensurate with education and experience.

QUALIFICATIONS
Education and Experience

High school diploma or equivalent diploma (GED) and an Associate’s Degree in a computer-related field OR two (2) years of experience successfully resolving technical issues with common business software applications.

Licenses or Certifications
Microsoft, Cisco, or CompTIA Certifications helpful but not required.

Special Requirements
Possession of or ability to obtain a valid Driver’s License within 60 days of employment.

Applications accepted for the open position through Wednesday, September 2, 2026. Interested individuals should go to our website at www.rivierautilities.com to review the Job Description for this opening, click on the Application link, complete the application, and submit it by the deadline.

In Compliance with the Alabama Immigration Law, Riviera Utilities participates in the Federal E-Verify Identification Program.

Salary Range: $50,386 - $72,974 Pay Grade 105
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
IT COMPUTER SUPPORT TECHNICIAN I - HELP DESK I
Department: Administration – Information Technology
Pay Grade: 105
FLSA Status: Non-Exempt
Reports To: Information Technology Helpdesk Supervisor
Effective Date: 8/2026
JOB SUMMARY
The IT Support Technician I serves as a first point of contact for technology support and provides front-line technical assistance to employees across the organization. The position diagnoses, troubleshoots, and resolves common hardware, software, operating system, network connectivity, peripheral, account-access, and application issues through remote and in-person support. Provides technical guidance and instruction to users with varying levels of technical knowledge and supports employee onboarding, cybersecurity practices, and the effective use of organizational technology resources.
The position documents and manages support requests through the helpdesk system, identifies and escalates complex infrastructure, application, or cybersecurity issues to appropriate IT personnel. Work is performed in accordance with established IT policies, procedures, and security standards under the direction and supervision of the IT Helpdesk Supervisor.
ESSENTIAL JOB FUNCTIONS
  • Provides timely, professional IT support across departments and locations via helpdesk application, phone, or email, and in-person assistance. Troubleshoots and resolves hardware, software, connectivity, and other technical issues while delivering excellent customer service.
  • Documents, tracks, prioritizes, and resolves support requests in the helpdesk system; escalates issues while delivering excellent customer service.
  • Installs, configures, maintains, and troubleshoots software, peripheral devices on computers for end users.
  • Assists and educates users with program functions.
  • Performs operating system, application updates and upgrades to software in accordance with established IT procedures.
  • Maintains accurate IT-supported inventory assets and environments using diagrams and other written materials.
  • Answers user inquiries regarding computer software or hardware operations.
  • Troubleshoots computers, servers, and peripheral devices (printers, scanners, internet applications) to resolve user problems and improve efficiency of operations.
  • Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Performs planned support and maintenance activities during scheduled times.
  • Stays current on new technologies, concepts, and processes as needed or requested by Management through reading journals, articles, reports and attending training.
  • Arranges for warranty repair of equipment from manufacturers.
Other Functions
  • Assists other departments as assigned.
  • Performs other related duties as required/assigned.
QUALIFICATIONS
Education and Experience
High school diploma or equivalent diploma (GED) and an Associate’s Degree in a computer-related field OR two (2) years of experience successfully resolving technical issues with common business software applications.
Licenses or Certifications
Microsoft, Cisco, or CompTIA Certifications helpful but not required.
Special Requirements
Possession of or ability to obtain a valid Driver’s License within 60 days of employment.
KNOWLEDGE, SKILLS AND ABILITIES
  • Knowledge of Windows desktop operating systems, Microsoft 365 applications, and Windows Domain Environments.
  • Knowledge of cybersecurity principles and best practices, including password security, phishing awareness, access control, data protection, and endpoint security.
  • Knowledge of hardware and software functions and networking.
  • Knowledge of operational and procedural aspects of computer systems, hardware, software, and peripheral equipment.
  • Knowledge of helpdesk/ticketing systems and practices for documenting, tracking, prioritizing, escalating, and resolving technical support requests.
  • Skill in technical troubleshooting problems with computer systems, hardware, software, and peripheral equipment.
  • Ability to use inductive and deductive reasoning and logic to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to a problem.
  • Ability to communicate orally and in writing with employees at all levels of the organization.
  • Ability to multi-task and prioritize urgent issues; change easily and frequently from one activity to another.
  • Ability to think creatively and innovatively to solve user problems and troubleshoot issues.
  • Ability to take ownership of assigned support requests and follow through resolution, escalation, and documentation.
  • Ability to show careful attention to responsibilities and acceptance and execution of all work assignments.
  • Ability to maintain and complete minor repairs of peripherals including printers, fax machines, office scanners, and computers.
  • Ability to read, comprehend and interpret general business periodicals, professional journals, policies, manuals, instructions, and technical procedures.
  • Ability to actively listen, give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
  • Ability to establish and maintain interpersonal relationships with a wide variety of individuals.
  • Ability to have regular and predictable work attendance.
PHYSICAL DEMANDS
The work is medium: exerting up to fifty pounds of force occasionally, and/or up to thirty pounds of force frequently, and/or up to ten pounds of force constantly to move objects. Additionally, the following required physical abilities:
  • Balancing: sufficient to maintain body equilibrium to prevent falling while walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
  • Climbing: sufficient to ascend or descend ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Body agility is emphasized.
  • Crawling: sufficient to move about on hands and knees or hands and feet.
  • Crouching: sufficient to bend the body downward and forward by bending leg and spine.
  • Feeling: sufficient to perceive attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
  • Fingering: perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
  • Grasping: sufficient to apply pressure to an object with the fingers and palm.
  • Handling: sufficient to pick, hold, or otherwise work, primarily with the whole hand.
  • Hearing: sufficient to perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
  • Kneeling: sufficient to bend legs at knee to come to a rest on knee or knees.
  • Lifting: sufficient to raise objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
  • Mental Acuity: sufficient to make rational decisions through sound logic and deductive processes.
  • Pulling: sufficient to use upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
  • Pushing: sufficient to use upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
  • Reaching: sufficient to extend hand(s) and arm(s) in any direction.
  • Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
  • Speaking: sufficient to express or exchange ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
  • Standing: Particularly for sustained periods of time.
  • Stooping: sufficient to bend body downward and forward by bending spine at the waist. It occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
  • Visual acuity: sufficient to have close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
  • Walking: sufficient to move about on foot to accomplish tasks, particularly for long distances or move from one work site to another.
WORK ENVIRONMENT
The work environment is an office with moderate noise and temperature levels. The job may require working outside in a variety of weather conditions 10% of the time.
E.O.E. Riviera Utilities does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

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