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Help Desk Jobs in Mobile, AL (NOW HIRING)

Beacon Systems, Inc

Help Desk Technician

Moss Point, MS · On-site

$16.75 - $22.50/hr

The selected candidates will serve as the primary point of contact for users experiencing system and help desk-related issues, ensuring seamless business operations through issue diagnosis ...

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Excellent communication, customer service, and organizational skills This role is ideal for an IT Support Technician, Desktop Support Technician, or Help Desk professional looking to gain valuable ...

A&R GROUP

Front Desk Supervisor

Orange Beach, AL · On-site

$14.75 - $19/hr

A people person through and through-you love helping guests and supporting your team * Detail ... desk, we want to meet you! Apply today and let's make every check-in a moment to remember. A&R ...

A&R GROUP

Front Desk Agent

Mobile, AL · On-site

$11.75 - $15/hr

And we need YOU -a warm, welcoming, and organized Front Desk Agent -to help create those great ... guest experiences every single day. If you're someone who can juggle check-ins, give great local ...

A&R GROUP

Front Desk Agent

Gulf Shores, AL · On-site

$12 - $15.25/hr

And we need YOU -a warm, welcoming, and organized Front Desk Agent -to help create those great ... guest experiences every single day. If you're someone who can juggle check-ins, give great local ...

A&R GROUP

Front Desk Agent

Mobile, AL · On-site

$11.75 - $15/hr

And we need YOU -a warm, welcoming, and organized Front Desk Agent -to help create those great ... guest experiences every single day. If you're someone who can juggle check-ins, give great local ...

GULF SHORES HAMPTON INN

Hotel Front Desk

Gulf Shores, AL

$12 - $15.25/hr

The Front Desk Agent serves as our guestsa first point of contact and manages all aspects of the ... Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

A&R GROUP

Front Desk Agent

Daphne, AL

$12.50 - $15.75/hr

And we need YOU -a warm, welcoming, and organized Front Desk Agent -to help create those great ... guest experiences every single day. If you're someone who can juggle check-ins, give great local ...

A&R GROUP

Front Desk Agent

Gulf Shores, AL

$12 - $15.25/hr

And we need YOU -a warm, welcoming, and organized Front Desk Agent -to help create those great ... guest experiences every single day. If you're someone who can juggle check-ins, give great local ...

GULF SHORES HAMPTON INN

Front Desk Associate

Gulf Shores, AL · On-site

$12 - $15.25/hr

The Front Desk Agent serves as our guests’ first point of contact and manages all aspects of ... Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

GULF SHORES HAMPTON INN

Hotel Front Desk

Gulf Shores, AL · On-site

$12 - $15.25/hr

The Front Desk Agent serves as our guests’ first point of contact and manages all aspects of ... Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities

A&R GROUP

Front Desk Agent

Mobile, AL · On-site

$11.75 - $14.75/hr

And we need YOU -a warm, welcoming, and organized Front Desk Agent -to help create those great ... guest experiences every single day. If you're someone who can juggle check-ins, give great local ...

A&R GROUP

Front Desk Agent

Mobile, AL · On-site

$14.25 - $18/hr

And we need YOU -a warm, welcoming, and organized Front Desk Agent -to help create those great ... guest experiences every single day. If you're someone who can juggle check-ins, give great local ...

A&R GROUP

Front Desk Agent

Gulf Shores, AL · On-site

$12 - $15.25/hr

And we need YOU -a warm, welcoming, and organized Front Desk Agent -to help create those great ... guest experiences every single day. If you're someone who can juggle check-ins, give great local ...

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All JobsHelp Desk JobsHelp Desk Jobs in Mobile, AL

Help Desk information

See Mobile, AL salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for help desk in Mobile, AL is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Mobile, AL? The most popular types of Help Desk jobs in Mobile, AL are:
What are popular job titles related to Help Desk jobs in Mobile, AL? For Help Desk jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Mobile, AL look for? The top searched job categories for Help Desk jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Help Desk jobs? Cities near Mobile, AL with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Mobile, AL as of July 2026, with employment types broken down into 72% Full Time, 25% Part Time, 2% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,784 per year, or $23 per hour.

Help Desk Technician

Beacon Systems, Inc

Moss Point, MS • On-site

$16.75 - $22.50/hr

Other

Posted 11 days ago

Job description

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies.  We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

We are looking for a Helpdesk Technician - Jackson, MS

If you are interested in applying for this requirement, please do respond with your updated resume.

 
Job Title: Helpdesk Technician
Location: Jackson, MS (Onsite for first 6 weeks, Remote thereafter)
Duration: Long-Term Contract (Minimum 3 Years)
 
Position Overview
We are seeking experienced Helpdesk Technician to support the Success Data Conversion Project. The selected candidates will serve as the primary point of contact for users experiencing system and help desk-related issues, ensuring seamless business operations through issue diagnosis, resolution, documentation, and stakeholder communication.
Candidates must be available to train onsite in Jackson, Mississippi for the first six weeks. After successful completion of training, the position may transition to remote work.
Key Responsibilities
  • Serve as the primary point of contact for end users experiencing application and system-related issues.
  • Analyze, diagnose, and resolve software-related problems and user inquiries.
  • Perform manual data manipulation and data correction activities when required.
  • Manage and track incidents through JIRA, email requests, and data logs.
  • Receive, document, prioritize, and monitor support requests from phone, email, and chat channels.
  • Escalate complex or recurring issues to management and technical teams for resolution.
  • Collaborate with MDHS program areas and technical staff to identify business and technology needs.
  • Document incident details, root causes, and resolutions to support future system enhancements.
  • Communicate effectively with users and stakeholders while providing clear guidance and policy-based resolutions.
Required Qualifications
  • Minimum 5 years of experience working with automated eligibility systems supporting SNAP, TANF, or Employment & Training (E&T) programs.
  • Experience serving as a primary support contact for users and business stakeholders.
  • Strong troubleshooting and analytical skills for diagnosing application and system issues.
  • Experience managing and tracking incidents through ticketing systems.
  • Advanced proficiency with Microsoft Windows environments.
  • Experience using Windows-based PC hardware and business applications.
  • Strong verbal and written communication skills.
  • Ability to document incidents, identify root causes, and recommend process improvements.
Preferred Qualifications
  • Experience working with JIRA or similar change/ticket management systems.
  • Certified Professional Business Analyst (CBPA) or equivalent certification.
  • Experience with SQL Server.
  • Experience with ADABAS databases.
  • Experience supporting Mainframe and Linux environments.
  • Experience with Data Quality and data validation processes.
  • Prior experience working within government or human services environments.

Apply