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Help Desk Jobs in Mobile, AL (NOW HIRING)

Xante corp

Technical Support Representative

Mobile, AL · On-site

Valid Passport is a plus * 2+ years experience in the help desk environment is required Company Description Please send resumes to hr@xante.com. You may also mail to Xante Corporation Attention HR P.

A&R Hospitality

Front Desk IHG -ALL SHIFTS REQUIRED

Mobile, AL · On-site

$14.25 - $17.75/hr

Front Desk Agent NIGHT AUDIT/AM SHIFT/PM SHIFT- Be the Friendly Face of Our Hotel! Job Type ... Competitive hourly pay + bonuses + growth opportunities Love Helping People? Love Being the Person ...

PCH, Inc.

Front Desk Clerk - Full-Time

Mobile, AL · On-site

$14 - $17/hr

... helpful recommendations. * Maintain up-to-date knowledge of groups or events in-house and current ... Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.

PCH

Front Desk Clerk - Full-Time

Mobile, AL · On-site

$14 - $17.25/hr

... helpful recommendations. * Maintain up-to-date knowledge of groups or events in-house and current ... Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.

PCH

Front Desk Agent ( Full Time)

Point Clear, AL · On-site

$13.25 - $16.50/hr

As a Front Desk Agent , you will play a pivotal role in ensuring a seamless guest experience from ... offering helpful recommendations. • Reservation Management: Handle future and same-day ...

PCH, Inc.

Front Desk Agent ( Full Time)

Point Clear, AL · On-site

$13.25 - $16.50/hr

As a Front Desk Agent , you will play a pivotal role in ensuring a seamless guest experience from ... offering helpful recommendations. • Reservation Management: Handle future and same-day ...

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Help Desk information

See Mobile, AL salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk in Mobile, AL is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Mobile, AL? The most popular types of Help Desk jobs in Mobile, AL are:
What are popular job titles related to Help Desk jobs in Mobile, AL? For Help Desk jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Mobile, AL look for? The top searched job categories for Help Desk jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Help Desk jobs? Cities near Mobile, AL with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $47,784 per year, or $23 per hour.

Technical Support Representative

Xante corp

Mobile, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 hours ago

Job description

Technical Support Representative Job Description

The employee must be a self starter who will provide technical support to our customers on software and a full range of color digital and ink jet printers. Specific training will be provided.

The employee must coordinate with end users, onsite technicians, and Xante Authorized Dealers to effectively resolve customer issues and complaints. Provide an excellent service experience by promptly and actively communicating with all customers. The technician must diagnose and resolve technical hardware and software issues. They must follow up with customer to make sure all customer expectations are exceeded. All information about customer inquiry must be documented in our CRM. Technician also conducts comprehensive training for the customers to properly and effectively operate our equipment during in-house classes and at customer's site during installations.

Requirements

  • High School Diploma
  • Exemplary Attendance and Punctuality
  • Excellent written and oral communication
  • Strong work ethic
  • Ability to multi-task and reprioritize throughout the day
  • Must be able to lift up to 75 pounds repetitively
  • Overnight Travel is required( averages 35%)
  • Valid Driver's License
  • Valid Passport is a plus
  • 2+ years experience in the help desk environment is required

Company Description

Please send resumes to hr@xante.com. You may also mail to
Xante Corporation
Attention HR
P.O. Box16526
Mobile, AL 36616

XANTE logo

About XANTE

Sourced by ZipRecruiter

Industry

Printing and printing services

Company size

51 - 200 Employees

Headquarters location

Mobile, AL, US

Year founded

1989

View All XANTE Jobs