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Help Desk Jobs in Mobile, AL (NOW HIRING)

PCH Hotels & Resorts

Front Desk Agent ( Full Time)

Point Clear, AL · On-site

$13.25 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Front Desk Agent , you will play a pivotal role in ensuring a seamless guest experience from ... offering helpful recommendations. • Reservation Management: Handle future and same-day ...

PCH

Front Desk Agent ( Full Time)

Point Clear, AL · On-site

$13.25 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Front Desk Agent , you will play a pivotal role in ensuring a seamless guest experience from ... offering helpful recommendations. • Reservation Management: Handle future and same-day ...

PCH, Inc.

Front Desk Agent ( Full Time)

Point Clear, AL · On-site

$13.25 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

As a Front Desk Agent , you will play a pivotal role in ensuring a seamless guest experience from ... offering helpful recommendations. • Reservation Management: Handle future and same-day ...

OWA

Front Desk Agent - Tropic Hideaway RV Resort

Foley, AL

$12.25 - $15.50/hr

Maintain an organized, clean, and welcoming front desk area * Coordinate with housekeeping ... The opportunity to help create memorable vacation experiences for our guests Interested applicants ...

OWA

Front Desk Agent - Tropic Hideaway RV Resort

Foley, AL · On-site

$12.25 - $15.50/hr

Maintain an organized, clean, and welcoming front desk area * Coordinate with housekeeping ... The opportunity to help create memorable vacation experiences for our guests Interested applicants ...

OWA

Front Desk Agent - Tropic Hideaway RV Resort

Foley, AL · On-site

$12.25 - $15.50/hr

Maintain an organized, clean, and welcoming front desk area * Coordinate with housekeeping ... The opportunity to help create memorable vacation experiences for our guests Interested applicants ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

Responsibilities- Install and configure hardware and software components- End user computer imaging, configuration, and set up- Provide help desk support to end users to troubleshoot and resolve ...

New

Thompson Engineering

IT Technician

Mobile, AL

Responsibilities - Install and configure hardware and software components - End user computer imaging, configuration, and set up - Provide help desk support to end users to troubleshoot and resolve ...

New

Thompson Engineering

IT Technician

Mobile, AL · On-site

Responsibilities - Install and configure hardware and software components - End user computer imaging, configuration, and set up - Provide help desk support to end users to troubleshoot and resolve ...

New

Thompson Engineering

IT Technician

Mobile, AL · On-site

Responsibilities - Install and configure hardware and software components - End user computer imaging, configuration, and set up - Provide help desk support to end users to troubleshoot and resolve ...

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Showing results 41-60

All JobsHelp Desk JobsHelp Desk Jobs in Mobile, AL

Help Desk information

See Mobile, AL salary details

$12

$22

$33

How much do help desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk in Mobile, AL is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Mobile, AL?

The most popular types of Help Desk jobs in Mobile, AL are:

What are popular job titles related to Help Desk jobs in Mobile, AL?

For Help Desk jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Mobile, AL look for?

The top searched job categories for Help Desk jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Help Desk jobs?

Cities near Mobile, AL with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Mobile, AL as of August 2026, with employment types broken down into 1% As Needed, 54% Full Time, 42% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $47,784 per year, or $23 per hour.

Front Desk Agent ( Full Time)

PCH Hotels & Resorts

Point Clear, AL • On-site

$13.25 - $16.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 8 days ago

Job description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

As a Front Desk Agent, you will play a pivotal role in ensuring a seamless guest experience from arrival to departure. You’ll be responsible for welcoming guests, managing reservations, and addressing guest inquiries with warmth and professionalism, enhancing their overall stay.

Key Responsibilities:
• Warm Welcome: Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Room Assignment: Skillfully assign rooms based on room location, rates, preferences, and Marriott Reward Member status to ensure an optimal guest experience.
• Check-ins and Check-outs: Ensure smooth and accurate check-in and check-out procedures, providing efficient and friendly service.
• Guest Inquiries: Respond knowledgeably to guest questions about hotel services, local attractions, events, and entertainment options, offering helpful recommendations.
• Reservation Management: Handle future and same-day reservations, accommodating walk-ins with professionalism and attention to detail.
• Financial Transactions: Process payments and manage charges accurately, handling all cash transactions with integrity.
• Safety & Security: Assist guests with using safety deposit boxes, ensuring the confidentiality and security of their belongings.
• Documentation: Complete all Front Desk reports accurately and maintain proper documentation.
• Issue Resolution: Address guest concerns promptly, resolving issues in a timely manner to ensure guest satisfaction.

Perks & Benefits:
• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio.

Join our team at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a legacy of excellence, ensuring that every guest experiences the unique charm and luxury of our historic property.

Apply