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Help Desk Jobs in Madison, AL (NOW HIRING)

BC Tech Pro

IT Help Desk

Huntsville, AL

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet - established customer service satisfaction levels and other ...

BC Tech Pro

IT Help Desk

Huntsville, AL

Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet - established customer service satisfaction levels and other ...

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional services skills at all times * Meet - established customer service satisfaction levels and other ...

IGNITE

MID-LEVEL HELP DESK TECHNICIAN-DTS

Huntsville, AL · On-site

$19.75 - $26.50/hr

Job Title MID-LEVEL HELP DESK TECHNICIAN-DTS Location Huntsville, AL US (Primary) Category Information Technology Job Type Full-Time Career Level Experienced (Non-Manager) Education High School / GED ...

Focus

HelpDesk Analyst

Madison, AL · On-site

$15 - $15.35/hr

We are seeking a dedicated Level 1 Help Desk Technician to provide first-line technical support to our users. The ideal candidate will possess excellent problem-solving skills, effective ...

Zolon Tech

Service Desk Support

Huntsville, AL · On-site

$19 - $25.75/hr

Key Qualifications: * 1-2 yrs IT help desk/service desk experience * Windows 10/11, O365, ITSM platform proficiency * Device imaging and refresh experience preferred Shift/Hours: 8:00 am-4:30 pm M-F ...

New

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment * Excellent customer service, communication, and leadership skills * Ability to work collaboratively with ...

IGNITE

SENIOR HELP DESK TECHNICIAN-DTS

Huntsville, AL · On-site

Job Title SENIOR HELP DESK TECHNICIAN-DTS Location Huntsville, AL US (Primary) Category Information Technology Job Type Full-Time Career Level Experienced (Non-Manager) Education High School / GED ...

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All JobsHelp Desk JobsHelp Desk Jobs in Madison, AL

Help Desk information

See Madison, AL salary details

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How much do help desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk in Madison, AL is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Madison, AL? The most popular types of Help Desk jobs in Madison, AL are:
What are popular job titles related to Help Desk jobs in Madison, AL? For Help Desk jobs in Madison, AL, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Madison, AL look for? The top searched job categories for Help Desk jobs in Madison, AL are:
What cities near Madison, AL are hiring for Help Desk jobs? Cities near Madison, AL with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Madison, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,144 per year, or $20.7 per hour.

IT Help Desk

BC Tech Pro

Huntsville, AL

$20.50/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description

Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. 

  • This is a full-time, onsite position. 
  • Benefits include Health, Dental Vision and 401k.
  • Pay starts at $20.50 per hour

Responsibilities:

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
  • Provides support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
Qualifications

Education and Experience:

  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  • Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:

  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply