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Entry Level It Help Desk Jobs in Mobile, AL (NOW HIRING)

Cu*South, Inc.

IT Specialist

Fairhope, AL · On-site +1

Associate's degree in IT or equivalent hands-on experience in IT support, help desk, customer service, or technical environments * Entry-level certifications such as CompTIA A+, Network+, or Azure ...

CU*SOUTH, INC.

IT Specialist

Fairhope, AL · On-site

Associate's degree in IT or equivalent hands-on experience in IT support, help desk, customer service, or technical environments * Entry-level certifications such as CompTIA A+, Network+, or Azure ...

CU*SOUTH, INC.

IT Specialist

Fairhope, AL

Associate's degree in IT or equivalent hands-on experience in IT support, help desk, customer service, or technical environments * Entry-level certifications such as CompTIA A+, Network+, or Azure ...

Thompson Engineering

IT Technician

Mobile, AL

... up - Provide help desk support to end users to troubleshoot and resolve issues quickly and ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

... up- Provide help desk support to end users to troubleshoot and resolve issues quickly and ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...

Thompson Engineering

IT Technician

Mobile, AL · On-site

... up - Provide help desk support to end users to troubleshoot and resolve issues quickly and ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...

Thompson Engineering

IT Technician

Mobile, AL

... up - Provide help desk support to end users to troubleshoot and resolve issues quickly and ... the IT team to troubleshoot network and systems issues, as well as respond to potential cyber ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Mobile, AL

Entry Level It Help Desk information

See Mobile, AL salary details

$12

$22

$33

How much do entry level it help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level it help desk in Mobile, AL is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Mobile, AL?

The most popular types of It Help Desk jobs in Mobile, AL are:

What are popular job titles related to Entry Level It Help Desk jobs in Mobile, AL?

For Entry Level It Help Desk jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Mobile, AL look for?

The top searched job categories for Entry Level It Help Desk jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Entry Level It Help Desk jobs?

Cities near Mobile, AL with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Mobile, AL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $47,784 per year, or $23 per hour.

IT Computer Support Tech I - Help Desk I

Foley, AL • On-site

Riviera Utilities
Utilities • 201 - 500 employees
Learn more about Riviera Utilitiesexternal

$50K - $72K/yr

Full-time

Posted 9 days ago

Job description

From: Brian Skelton - CEO/President
Date: August 19, 2026
Re: EXTERNAL JOB POSTING - Open Job Position
IT COMPUTER SUPPORT TECHNICIAN I - IT HELP DESK I
Beginning Wednesday, August 19, 2026, Riviera Utilities will begin taking applications to fill a job vacancy for IT Computer Support Technician I - Help Desk I. We are considering applicants with qualifications in the following range, salary commensurate with education and experience.

QUALIFICATIONS
Education and Experience

High school diploma or equivalent diploma (GED) and an Associate’s Degree in a computer-related field OR two (2) years of experience successfully resolving technical issues with common business software applications.

Licenses or Certifications
Microsoft, Cisco, or CompTIA Certifications helpful but not required.

Special Requirements
Possession of or ability to obtain a valid Driver’s License within 60 days of employment.

Applications accepted for the open position through Wednesday, September 2, 2026. Interested individuals should go to our website at www.rivierautilities.com to review the Job Description for this opening, click on the Application link, complete the application, and submit it by the deadline.

In Compliance with the Alabama Immigration Law, Riviera Utilities participates in the Federal E-Verify Identification Program.

Salary Range: $50,386 - $72,974 Pay Grade 105
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
IT COMPUTER SUPPORT TECHNICIAN I - HELP DESK I
Department: Administration – Information Technology
Pay Grade: 105
FLSA Status: Non-Exempt
Reports To: Information Technology Helpdesk Supervisor
Effective Date: 8/2026
JOB SUMMARY
The IT Support Technician I serves as a first point of contact for technology support and provides front-line technical assistance to employees across the organization. The position diagnoses, troubleshoots, and resolves common hardware, software, operating system, network connectivity, peripheral, account-access, and application issues through remote and in-person support. Provides technical guidance and instruction to users with varying levels of technical knowledge and supports employee onboarding, cybersecurity practices, and the effective use of organizational technology resources.
The position documents and manages support requests through the helpdesk system, identifies and escalates complex infrastructure, application, or cybersecurity issues to appropriate IT personnel. Work is performed in accordance with established IT policies, procedures, and security standards under the direction and supervision of the IT Helpdesk Supervisor.
ESSENTIAL JOB FUNCTIONS
  • Provides timely, professional IT support across departments and locations via helpdesk application, phone, or email, and in-person assistance. Troubleshoots and resolves hardware, software, connectivity, and other technical issues while delivering excellent customer service.
  • Documents, tracks, prioritizes, and resolves support requests in the helpdesk system; escalates issues while delivering excellent customer service.
  • Installs, configures, maintains, and troubleshoots software, peripheral devices on computers for end users.
  • Assists and educates users with program functions.
  • Performs operating system, application updates and upgrades to software in accordance with established IT procedures.
  • Maintains accurate IT-supported inventory assets and environments using diagrams and other written materials.
  • Answers user inquiries regarding computer software or hardware operations.
  • Troubleshoots computers, servers, and peripheral devices (printers, scanners, internet applications) to resolve user problems and improve efficiency of operations.
  • Reads technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Performs planned support and maintenance activities during scheduled times.
  • Stays current on new technologies, concepts, and processes as needed or requested by Management through reading journals, articles, reports and attending training.
  • Arranges for warranty repair of equipment from manufacturers.
Other Functions
  • Assists other departments as assigned.
  • Performs other related duties as required/assigned.
QUALIFICATIONS
Education and Experience
High school diploma or equivalent diploma (GED) and an Associate’s Degree in a computer-related field OR two (2) years of experience successfully resolving technical issues with common business software applications.
Licenses or Certifications
Microsoft, Cisco, or CompTIA Certifications helpful but not required.
Special Requirements
Possession of or ability to obtain a valid Driver’s License within 60 days of employment.
KNOWLEDGE, SKILLS AND ABILITIES
  • Knowledge of Windows desktop operating systems, Microsoft 365 applications, and Windows Domain Environments.
  • Knowledge of cybersecurity principles and best practices, including password security, phishing awareness, access control, data protection, and endpoint security.
  • Knowledge of hardware and software functions and networking.
  • Knowledge of operational and procedural aspects of computer systems, hardware, software, and peripheral equipment.
  • Knowledge of helpdesk/ticketing systems and practices for documenting, tracking, prioritizing, escalating, and resolving technical support requests.
  • Skill in technical troubleshooting problems with computer systems, hardware, software, and peripheral equipment.
  • Ability to use inductive and deductive reasoning and logic to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to a problem.
  • Ability to communicate orally and in writing with employees at all levels of the organization.
  • Ability to multi-task and prioritize urgent issues; change easily and frequently from one activity to another.
  • Ability to think creatively and innovatively to solve user problems and troubleshoot issues.
  • Ability to take ownership of assigned support requests and follow through resolution, escalation, and documentation.
  • Ability to show careful attention to responsibilities and acceptance and execution of all work assignments.
  • Ability to maintain and complete minor repairs of peripherals including printers, fax machines, office scanners, and computers.
  • Ability to read, comprehend and interpret general business periodicals, professional journals, policies, manuals, instructions, and technical procedures.
  • Ability to actively listen, give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
  • Ability to establish and maintain interpersonal relationships with a wide variety of individuals.
  • Ability to have regular and predictable work attendance.
PHYSICAL DEMANDS
The work is medium: exerting up to fifty pounds of force occasionally, and/or up to thirty pounds of force frequently, and/or up to ten pounds of force constantly to move objects. Additionally, the following required physical abilities:
  • Balancing: sufficient to maintain body equilibrium to prevent falling while walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
  • Climbing: sufficient to ascend or descend ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Body agility is emphasized.
  • Crawling: sufficient to move about on hands and knees or hands and feet.
  • Crouching: sufficient to bend the body downward and forward by bending leg and spine.
  • Feeling: sufficient to perceive attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
  • Fingering: perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
  • Grasping: sufficient to apply pressure to an object with the fingers and palm.
  • Handling: sufficient to pick, hold, or otherwise work, primarily with the whole hand.
  • Hearing: sufficient to perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
  • Kneeling: sufficient to bend legs at knee to come to a rest on knee or knees.
  • Lifting: sufficient to raise objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
  • Mental Acuity: sufficient to make rational decisions through sound logic and deductive processes.
  • Pulling: sufficient to use upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
  • Pushing: sufficient to use upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
  • Reaching: sufficient to extend hand(s) and arm(s) in any direction.
  • Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
  • Speaking: sufficient to express or exchange ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
  • Standing: Particularly for sustained periods of time.
  • Stooping: sufficient to bend body downward and forward by bending spine at the waist. It occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
  • Visual acuity: sufficient to have close visual acuity to perform an activity such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
  • Walking: sufficient to move about on foot to accomplish tasks, particularly for long distances or move from one work site to another.
WORK ENVIRONMENT
The work environment is an office with moderate noise and temperature levels. The job may require working outside in a variety of weather conditions 10% of the time.
E.O.E. Riviera Utilities does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.

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